Shabaz Khan

• Performed Windows 10 migration and deployment to ensure compliance with the Departments.

• Supervised special logistics and inventories of laptops and docking stations which contributed to the mission's end goal.

• Documentation: Keeping records of technical issues, solutions, and support requests, which can be valuable for tracking trends and providing future reference.

• Remote Support: Utilizing remote desktop tools to troubleshoot and resolve issues for end-users who are not physically present.

• Training: Offering training to end-users on how to use various software applications and hardware devices effectively.

• Security: Assisting in maintaining IT security by helping end-users with password resets, access control, and advising on security best practices.

• Hardware and Software Procurement: Recommending and assisting in the purchase of IT equipment and software as needed.

• Working with Microsoft teams issues.

• Creating user accounts and groups in Active Directory.

• Provided technical support to end-users for hardware and software issues, including troubleshooting and resolution of desktops, laptops, printers, and mobile devices.

• Compiled, processed, and analyzed test data and results to improve product quality.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Documented system configuration, mapping and processes.
• Negotiated with vendors, outsources and contractors to secure contracts and set SLAs.
• Designed tailored disaster recovery solutions to maintain uptime.
• Configured, tested and maintained network equipment to achieve maximum performance.
• Used metrics to monitor application and infrastructure performance.
• Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
• Coordinated deployments of new software, feature updates and fixes.

• Manage and support end user desktop hardware, computers and printers and scanners.

• Monitoring daily backup task and down updating the details.

• Performing full Ghost Backup of the desktop or laptop when a user hand over the laptop or desktop to the IT Department.

• Configuring and maintaining network switches.

• Installing network switches, Wi-Fi routers and Access points for onsite Accommodations.

• IOS upgrade/downgrade, Password reset, basic configuration and working knowledge of Cisco Switch and Routers.

• Installing network antennas like I poll for providing far end office in the site.

• Troubleshooting Router, Switch and Access-point as well in LAN/WAN Environment.

• Installing temperature sensors and providing network to the sensors to access and manage the temperatures in Buildings.

• Monitoring network devices through networking tool like Nagios and PRTG Network monitor.

• Installing and pushing software updates through central Management software called Wapt

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

• Maintain inventory of all equipment, software’s, and software licenses.

• Installing and Maintaining Eset End point security on the computers.

• Doing Basic configuration on FortiNet firewall and managing.

• Configuring, Installing, and managing the asset management software/server machines.

• Managing VMware Esxi server and creating virtual machines and doing Vmotion if required.

Monitor and respond

• Assign users and computers to proper groups in Active Directory.

• Maintaining Active Directory database and Replication.

• Configuring, Installing, and managing the asset management software/server machines.

• Ensuring all software and patches is properly licensed and up to date using Desktop Central.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk

• Onsite analysis, diagnosing and resolution of desktop problems for the end-users.

• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime for the production team.

• Configuring and supporting Microsoft outlook 2007/2010& Office 365.

• Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.

• Escalating incidents/service requests that they cannot resolve within agreed timescales

• Modify configurations, utilities, software default settings, etc. for the local workstation

• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.

• Installation and maintenance of Anti-virus suites.

• Installation of cctv wired and wireless cameras.

• Assist with onboarding of new users.

• Company E-Mail Configuration on IPAD, IPHONE and tablets.

• Remotely helping and troubleshooting different branch users.

• Taking both Incremental and Differential data backup

• Configuring and trouble shoot of PBX/IP Phones.

• Patches and Antivirus administration in Windows environment.

• Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.

• Managing the print server and providing the user access.

• Managing the share folder and providing access as per the requirement.

• Providing Email support and handling all emails related issues.

• Installation Configuration and Troubleshooting of MS-Outlook & web Mail Client.

• Handling the company IT Assets.

• Handling procurement process for IT

• Assets and co-ordination with the Vendors.

• Preparing, Installing the desktops, and troubleshooting all the hardware issues.

• Installed and configured software and hardware.
• Installed and configured operating systems and applications.