Shabeeba G. M

Summary

Experienced with managing guest experiences in fast-paced environment, ensuring high levels of satisfaction. Uses strong organizational skills and attention to detail to maintain seamless operations. Track record of effective team collaboration and adaptability in dynamic settings.

Overview

years of professional experience

Work History

Senior Hostess

ARMANI HOTEL

Dubai, U.A.E

02.2023 - Current

Conducted trainings for all reservation related standard operational procedures
Trained by Dubai Municipality trainers for advance HACCAP (Hazard analysis critical control point) for food safety & Hygeine
Effective communication with kitchen regarding customer allergies, dietary needs, and other special requests
Responsible for stationary inventory management and requisition of materials
Prepared Welcome kits for new joiners, updated briefing board and managed all employee details
Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests
Always ensured to offer a fond and personal farewell the guests leave satisfied
Promoted hotel and restaurants facilities through regular guest interactions thus improving guest experience and achieved guest comments praising service and restaurant standards on social media / mystery shoppers report

Sales Associate

Armani Hotel Dubai

Dubai, UAE

01.2022 - 01.2023

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.

Operations Trainee

GRAND MERCURE

Bangalore, India

04.2021 - 08.2021

Five months Industry level training at all facets of the Hotel hospitality sector
Captain in absence of shift Captain
Performed assignments across the operational department, including Cashiering, Room service, Coffee Shop, Pub/bar operations, Restaurant reservations (phone calls & email)
Trained as Certified First Aider

Education

Bachelor's Degree - Tourism and Hospitality Management

BBA Tourism and Hospitality Management

Karnataka

01.2021

Skills

Extensive knowledge and experience of 5 star Hotel operations
Outstanding oral, written and communication skills
Exceptional guest relations skills
Positive and upbeat approach to employee relations and guest complaints
Excellent organizational and planning skills
Ability to work efficiently under pressure during busy operations

Personal Information

Date of Birth: 01/10/98
Nationality: India
Driving License: Light Vehicle (UAE)
Marital Status: Single

Disclaimer

I hereby declare that all the particulars above furnished are true and correct to the best of my knowledge and belief.

Career Experience

ARMANI HOTEL, Dubai, U.A.E, Senior Hostess, 02/01/23, Present, Conducted trainings for all reservation related standard operational procedures., Trained by Dubai Municipality trainers for advance HACCAP (Hazard analysis critical control point) for food safety & Hygiene., Effective communication with kitchen regarding customer allergies, dietary needs, and other special requests., Responsible for stationary inventory management and requisition of materials., Prepared Welcome kits for new joiners, updated briefing board and managed all employee details., Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests., Always ensured to offer a fond and personal farewell the guests leave satisfied., Promoted hotel and restaurants facilities through regular guest interactions thus improving guest experience and achieved guest comments praising service and restaurant standards on social media / mystery shoppers report., Hostess/Receptionist, 10/01/21, 01/31/23
GRAND MERCURE, Bangalore, India, Operations Trainee, 04/01/21, 08/31/21, Five months Industry level training at all facets of the Hotel hospitality sector. Captain in absence of shift Captain., Performed assignments across the operational department, including Cashiering, Room service, Coffee Shop, Pub/bar operations, Restaurant reservations (phone calls & email)., Trained as Certified First Aider.

Timeline