Shabir Ahmad

▪ Supported the pre-opening and management transition from Barceló Hotel Group to Minor Hotels, ensuring smooth operational continuity.
▪ Completed the full handover of revenue-related data and supported migration across all reservations and distribution systems.
▪ Assisted with Opera Cloud configuration, including room types, rate codes, market segments, user access, and reservations workflows.
▪ Set up OTA channels, CRS loading, and rate parity checks to ensure accurate distribution before opening.
▪ Helped establish Reservations SOPs and delivered training on Opera Cloud and reservations standards to the team.
▪ Contributed to pre-opening forecasting, room loading, and pricing setup in coordination with Revenue Management.
▪ Currently managing cluster reservations operations for two hotels, ensuring accuracy, efficiency, and timely handling of all bookings.
▪ Strengthened guest satisfaction metrics by improving reservation accuracy, response time, and pre-arrival coordination.

▪ Generated comprehensive daily pickup reports to monitor reservation trends and occupancy levels.
▪ Prepared accurate weekly and monthly revenue performance reports to track financial progress.
▪ Collaborated with the Revenue Manager to analyze revenue streams and assist in forecasting future demand.
▪ Played a key role in demand planning, contributing to effective revenue management strategies.
▪ Delegated reservation-related tasks to team members, ensuring efficient workflow and task completion.
▪ Maintained precise room inventory records to optimize occupancy and revenue opportunities.
▪ Monitored competitor pricing to stay competitive and informed in the marketplace.
▪ Managed group bookings and corporate contract negotiations, ensuring client satisfaction and loyalty.
▪ Supported digital distribution strategies to enhance online presence and booking potential.
▪ Adjusted online rates proactively based on market trends to maximize revenue.

▪ Managed a team of reservation agents to ensure efficient booking
processes and high customer satisfaction.
▪ Implemented training programs to improve staff knowledge on reservation systems, policies, and customer service skills.
▪ Analyzed booking trends and provided reports to management to inform strategic decision-making.
▪ Collaborated with sales and marketing teams to develop promotional
strategies for peak booking periods.
▪ Handled escalated customer service issues, ensuring timely and
satisfactory resolution for guests.
▪ Maintained accurate records of reservations, cancellations, and no-shows for reporting and forecasting purposes.
▪ Enforced company policies and procedures to ensure compliance and consistent service standards across the team.
▪ Monitored reservation systems and optimized inventory management to maximize revenue and occupancy rates.

▪ Managed centralized reservations across a portfolio of 7 properties,
ensuring operational efficiency and guest satisfaction
▪ Maintained inventory control to optimize occupancy rates and maximize revenue
▪ Enforced rate parity across all distribution channels to uphold brand
integrity and pricing strategies
▪ Led and motivated a team of reservation agents, fostering a collaborative and high-performing work environment
▪ Partnered with revenue management and sales teams to align reservation practices with broader commercial objectives
▪ Conducted weekly audits to ensure accuracy in bookings and adherence to reservation policies
▪ Developed and delivered comprehensive training programs for new agents, enhancing skill sets and service standards
▪ Compiled and analyzed key performance metrics to inform management decisions and drive continuous improvement
▪ Actively participated in budgeting and

▪ Established the reservations department to streamline booking processes and enhance guest service efficiency.
▪ Assisted in revenue analysis to optimize pricing strategies and maximize hotel profitability.
▪ Managed room inventory to ensure high occupancy rates and up-to-date availability.
▪ Worked closely with management to develop and implement strategies for business growth.
▪ Coordinated between reservations and front office teams to ensure
seamless guest experiences.
▪ Led training sessions for new hires and existing staff to uphold service
standards.
▪ Compiled and presented reports on departmental performance and
reservation trends to inform decision-making.

▪ Successfully led a team of three reservation agents, fostering a
collaborative and efficient work environment.
▪ Managed a high volume of reservation inquiries, ensuring prompt and
accurate responses to customer needs.
▪ Monitored booking trends to optimize reservation management and
anticipate customer demands.
▪ Reviewed booking accuracy to maintain high standards of service and
minimize errors.
▪ Assisted with the coordination of group and corporate bookings, enhancing
the customer experience and streamlining processes.
▪ Developed and delivered comprehensive training programs for new agents, contributing to a knowledgeable and skilled team.
▪ Generated detailed reports on reservation activities, providing valuable insights for strategic planning.
▪ Maintained strong guest relationships through effective communication and personalized service, resulting in increased customer satisfaction and loyalty.

• Handled guest inquiries and reservations, ensuring prompt and accurate service.
• Collaborated with the Revenue Manager to analyze reservation trends and adjust pricing strategies.
• Conducted regular training sessions for new hires and existing staff to update skills and knowledge.
• Prepared reports and presentations for management to inform decision-making.