Shabir Zaman

Hennessey.LLC

Dubai, UAE

10.2008 - 08.2014

Provided accurate time and cost estimations for journeys.
Carried out vehicle checks and organised repairs to achieve timely resolution.
Avoided road congestion by taking alternative routes where possible.
Offered flexible working patterns to meet peak business demands.
Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
Communicated clearly with dispatch centre about route changes and customer issues.
Assessed passenger fees, collected monies and secured cash against theft.
Delivered customer orders within target timeframes.
Handled customer complaints and kept customers satisfied through professional conduct.
Washed and polished service vehicles to maintain professional appearance.
Applied personal road knowledge and GPS application to set shortest routes.
Carried out complex manoeuvres in busy, high pressure environments.
Cleaned vehicle's interior and exterior to meet high presentation standards.
Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
Regularly updated control centre on location and availability .
Updated monthly mileage records to track trends and identify improvements.
Submitted required documentation upon journey completion.