Tausif Mobin
Greater Noida,India
Summary
Accomplished professional with extensive expertise in financial transactions, compliance regulations, and quality assurance. Proven track record in project management, SOP creation and implementation, and internal/external audits. Adept at performance review, process migration, and control support with a strong focus on policy and procedure development. Skilled in data analytics, reporting, error analysis, and root cause analysis to drive continuous improvement. Proficient in SharePoint, Microsoft Office Suite, BI tools expertise, dashboard creation, and data visualisation. Committed to mentoring teams and enhancing system analysis for optimal problem-solving outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Senior Manager Operations
REGAL STONES INDIA PVT. LTD
Noida, India
02.2024 - 05.2025
- Established clear quality standards for materials, ensuring precise tracking of high-quality sources.
- Reviewed and evaluated suppliers based on quality, reliability, and timely deliveries.
- Implemented rigorous quality control processes to identify and rectify design specification deviations.
- Maintained open communication with clients to address concerns and manage expectations.
- Conducted data analysis, creating reports and dashboards using Tableau and Power BI.
- Tracked volume of usable stone produced versus total raw material processed, minimising waste.
- Monitored sales growth rates, comparing monthly, quarterly, and yearly trends to inform strategies.
- Shared positive customer testimonials to reinforce satisfaction and build client trust.
Manager Business Analysis (Training & Quality)
THE LUXURY CLOSET
Noida, India
03.2022 - 08.2023
- Achieved monthly revenue targets based on Average Handling Time and Quality Scores.
- Designed quality procedures and parameters to enhance operational standards.
- Conducted daily, weekly, and monthly audits of agents' calls, focusing on quality scores.
- Provided effective feedback to reduce repeat defaulters and improve audit scorecards using tools like Nice, Ziwo, and AirCall.
- Identified root causes of variance in metrics and implemented actionable improvements.
- Maintained strong relationships with business partners through regular monthly and quarterly reviews.
- Streamlined Training Needs Identification process to enhance communication.
- Created and managed scorecards for performance tracking across teams.
Business Planning and Management
NESHAT KITCHEN
New Delhi, India
03.2020 - 02.2022
- Streamlined kitchen operations to enhance efficiency and service delivery.
- Developed marketing strategies that boosted sales and increased brand visibility.
- Integrated technology solutions to improve infrastructure and operational processes.
- Implemented quality control measures to ensure product consistency and safety standards.
- Optimised logistics and supply chain management for timely delivery of products.
- Enforced health and safety protocols to maintain a safe working environment.
Project Manager (Business Analysis Training & Quality)
AMERICAN EXPRESS INDIA PVT. LTD
Gurgoan, India
07.2019 - 01.2020
- Delivered subject matter expertise on products, procedures, policies, and servicing capabilities.
- Developed and maintained reporting tools in MS Excel and SharePoint for data analysis.
- Provided project updates, including milestones, timelines, risks, and performance metrics to stakeholders.
- Supported business lines in enhancing performance and operational implementation.
- Acted as primary contact for internal IAG audits and external PWC audits.
- Collaborated with local market and compliance teams to assess regulatory impacts on operations.
- Guided business lines on policy adherence and procedural compliance for new processes.
Lead Business Analyst
AMERICAN EXPRESS INDIA PVT. LTD
Gurgoan, India
06.2015 - 06.2019
- Led TSYS migration from CFN to CEN, mastering methodology and procedures.
- Managed Project Buckeye1, transitioning US Corp PA servicing from PHX to India.
- Aligned Email capture procedure for CEN US, addressing non-regulatory errors across all markets.
- Conducted in-depth CEN error analysis across US, India, and Mexico, detailing error origins.
- Audited financial transactions for accuracy, delivering constructive feedback to leadership.
- Educated new hires on Quality & Compliance importance within American Express.
- Facilitated calibration sessions for Corporate Team leaders to ensure alignment.
- Trained new team members on corporate market procedures across India, ANZ, and US.
Quality Analyst
AMERICAN EXPRESS INDIA PVT. LTD
Gurgoan, India
03.2014 - 06.2015
- Ensured compliance with CEN policy and procedures for multiple card products.
- Monitored team performance, delivering feedback to management at all levels.
- Reviewed system records, negotiating in-house quality standards and specifications.
- Facilitated timely completion of tasks by assisting team members.
- Provided training for new team members to ensure effective onboarding.
- Analyzed data to identify opportunities for enhancing quality systems.
- Developed and implemented corrective and preventive actions for quality improvement.
- Prepared reports detailing outcomes of quality activities for stakeholders.
Lead CCP
AMERICAN EXPRESS INDIA PVT. LTD
04.2011 - 02.2014
- Functioned as a SME and mentored team members during OJT and trained new hires.
- Responsible for updating and maintaining Accuracy and Productivity trackers for the team.
- Worked to reduce the supervisor calls, knowledge GAP among CCPs, and provided FCR and to increase process efficiency.
- Created the first process map for Team DASH.
- Drafted ECCO Doc (Knowledge base) to QC the work lists.
Education
12th Class - CBSE
D.A.V Public School
10th Class - CBSE
D.A.V Public School
MA - Psychology
Indira Gandhi National Open University
IndiaBachelor of Business Administration -
Vidya Bharti Institute of Management & Technology
IndiaSkills
- Financial transaction management
- Compliance and quality assurance
- Project management and SOP implementation
- Internal and external auditing
- Performance evaluation
- Process migration strategies
- SharePoint proficiency
- Data analytics and reporting
- Control support systems
- Policy and procedure development
- Error analysis techniques
- Mentoring and coaching
- Proposal preparation skills
- System analysis expertise
- Problem-solving methodologies
- Team leadership and management
- Data entry accuracy
- Root cause analysis practices
- Continuous improvement initiatives
- Information systems knowledge
- Microsoft Office Suite proficiency
- Data analysis and visualization
- Trend analysis capabilities
- Business intelligence tools expertise
- Dashboard creation skills
Certification
- Lean Six Sigma Yellow & Green Belt certified
- Certified in Operational Excellence Foundation
- Certified in Power-BI and Dashboard creation
Accomplishments
- Recognized with Ambassador of the Quarter for Q3 2011.
- Recipient of extra miler award multiple times (4).
- Won Relationship Care Award twice.
- Maintained 100% Quality for 18 months in a row while I was an agent.
Languages
English
Hindi
Urdu
Custom
Available upon request.
Personal Information
- Date of birth: 01/03/86
- Marital status: Married
References
References available upon request.
Timeline
Senior Manager Operations
REGAL STONES INDIA PVT. LTD
02.2024 - 05.2025
Manager Business Analysis (Training & Quality)
THE LUXURY CLOSET
03.2022 - 08.2023
Business Planning and Management
NESHAT KITCHEN
03.2020 - 02.2022
Project Manager (Business Analysis Training & Quality)
AMERICAN EXPRESS INDIA PVT. LTD
07.2019 - 01.2020
Lead Business Analyst
AMERICAN EXPRESS INDIA PVT. LTD
06.2015 - 06.2019
Quality Analyst
AMERICAN EXPRESS INDIA PVT. LTD
03.2014 - 06.2015
Lead CCP
AMERICAN EXPRESS INDIA PVT. LTD
04.2011 - 02.2014
10th Class - CBSE
D.A.V Public School
12th Class - CBSE
D.A.V Public School
MA - Psychology
Indira Gandhi National Open University
Bachelor of Business Administration -
Vidya Bharti Institute of Management & Technology
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