Shadab Abdul Wahab
Deira
Summary
Dynamic professional with proven leadership at HSBC Bank, adept at driving team performance and reducing delinquency. Skilled in strategic problem-solving and proficient in Microsoft Excel, I excel in fostering customer relationships and achieving sales targets, consistently exceeding expectations through effective communication and management.
Overview
16
16
years of professional experience
Work History
Roadshow Store In-charge
Emirates Intergraded Telecom (DU)
Dubai
11.2014 - Current
- Providing customers with a quality service, building rapport & loyal relationships.
- Managing all admin and workflow of the job.
- Taking care of the roadshow location.
- Managing logistics, ordering stock, and returning the non-moving stock.
- Preparing daily sales and weekly sales reports.
- Ensuring all telephone and email traffic is handled in a courteous and friendly / professional manner.
- Meeting assigned sales target monthly by closing profitable, commercially sound deals.
- Using effective sales techniques to defend the customer base and get quality leads by cross-selling & up-selling.
- Collaborate with sales, marketing, and finance teams to develop proposals for new sales opportunities.
- Managing customer relationship for LE & Government with the purpose of driving penetration in the account and increasing revenue and customer satisfaction
Collection Team Leader
HSBC Bank
Dubai
05.2009 - 08.2014
- Managing a team of up to 15 Field Agents and one Team Leader -
- Allocation of Cases/Accounts of delinquent customers.
- Providing customer service regarding collection issues, processing customer refunds, processing, and review account adjustments, resolving client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credits memos.
- Accountable for reducing delinquency for assigned accounts.
- High volume phone calls to assigned delinquent customers (Approx.100 calls per day.)
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
- Managing team's Daily MI reports.
- Conducting training and up-Skilling of members of the team as deemed necessary.
- Maintaining attendance reports.
- Preparing SPP's for discounted settlements and forwarding them to the line manager for approval.
- Following up on Suspense account payments made by team members.
- Offering customer resolutions.
- Managing team queries daily and being the main point of contact between line manager and team members.
- Making sure provision and recovery targets were being met and constant efforts were made to exceed previous targets.
Education
Bachelor's Degree -
Mumbai University
01.2012
Intermediate -
Board of intermediate Education
01.2009
Matriculation -
Board of Secondary
01.2006
Skills
- Leadership skills
- Communication Skills
- Management Skills
- Problem Solving
- Dedication
- Strategic thinking
- Internet
- Outlook
- Web-browsing
- Searching
- Operating systems
- Any windows
- Android
- ISO devices
- Applications
- Software's
- Microsoft Office
- Excel
- Word
- Power Point
- CRM
Languages
- English
- Hindi
- Urdu
References
All required references will be provided on demand.
Personal Information
- Date of Birth: 03/09/87
- Nationality: Indian
- Driving License: Applied
- Marital Status: Married
- Visa Status: Employment
Honors And Awards
- Awarded for the highest sales in government roadshow by head of government sales.
- Awarded as the employee of the month several times by director of roadshow team.
- Appreciation certificates for achieving monthly sales target from head of roadshow team.
- Appreciation certificate for maintaining KPI in 1st position by line manager roadshow team.
- Appreciation from management for good communication and customer handling skills.
- Appreciation from the management for keeping a high level of customer experience.
Languages
English
Proficient
C2
Timeline
Roadshow Store In-charge
Emirates Intergraded Telecom (DU)
11.2014 - Current
Collection Team Leader
HSBC Bank
05.2009 - 08.2014
Bachelor's Degree -
Mumbai University
Intermediate -
Board of intermediate Education
Matriculation -
Board of Secondary