Shadi Mahfouz
IT Engineer
Sharjah
Summary
Knowledgeable Application Engineer evaluates and integrates software throughout sales cycle to drive meaningful solutions and increase sales. Collaborates with developer team, project managers and salespeople to implement application designs supporting customer needs and technical challenges. Offers product training, testing and continuous improvement for cost-effectiveness and market leadership.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Application Support Engineer
Secured Smart Systems
Cairo
12.2021 - 12.2022
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Communicated technical development stages and provided design support to stakeholders.
- Participated in design and planning exercises for future software rollouts.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Wrote code for database applications.
- Managed over 27 different sites in technical issues
IT Administrator
DSV Global Transport and Logistics
Cairo
06.2020 - 12.2021
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
IT Technical Support Specialist
Telecoms Egypt
Cairo
10.2018 - 06.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and landlines and fiber connections.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Computer Science
Minya University
Minya,Egypt 08.2014 - 08.2018
Skills
Performance Analysis
Technical issue resolution
System performance
Customer support
Application flow processes
Customer service expert
Technical issues analysis
Desktop support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Application Support Engineer
Secured Smart Systems
12.2021 - 12.2022
IT Administrator
DSV Global Transport and Logistics
06.2020 - 12.2021
IT Technical Support Specialist
Telecoms Egypt
10.2018 - 06.2020
Bachelor of Science - Computer Science
Minya University
08.2014 - 08.2018