SHADIA NABAKOOZA
DUBAI,UAE
Summary
Motivated and customer-oriented professional seeking a Sales Associate position at Jack and Jones. Skilled in delivering excellent customer service, supporting daily store operations, and achieving sales goals through strong communication and product knowledge. Eager to contribute to Jack and Jones reputation for quality service while growing within a dynamic retail team.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
SHIFT MANAGER
TEXAS CHICKEN
ABU DHADI
2021.01 - Current
- Supervise and motivate a team of 15 members to maintain smooth operations and top-tier customer service.
- Resolve guest complaints, achieving a 95% resolution rate.
- Boosted sales by 20% through upselling strategies and team coaching.
- Ensure full compliance with food safety and hygiene standards.
SALES ASSOCIATE
GRAND OUTTLET
ABU DHABI
2019.01 - 2020.12
- Delivered personalised service to diverse customers, ensuring repeat business.
- Resolved inquiries and complaints promptly using proactive strategies
- Educated customers on product features, improving sales and satisfaction.
HOSTESS
SHERATON HOTEL
KAMPALA , UGANDA
2018.01 - 2019.02
- Greeted 100+ guests daily, offering VIP service and hospitality.
- Collaborated with kitchen and waitstaff for smooth peak-hour operations.
Managed special requests and complaints professionally, enhancing reviews.
Education
Diploma - Child Care and Education of Young Children
National Academy Information System
2020.09 - 2020.11
Diploma - Education - Upper Division
Continental White Land College
2017.01 - 2019.12
Skills
- Exceptional Customer Service
- Safety and Emergency awareness
- Cultural Sensitivity
- Team Leadership and Collaboration
- Professional Grooming and Etiquette
- Basic Arabic Communication
Languages
English
Fluent
Timeline
SHIFT MANAGER
TEXAS CHICKEN
2021.01 - Current
Diploma - Child Care and Education of Young Children
National Academy Information System
2020.09 - 2020.11
SALES ASSOCIATE
GRAND OUTTLET
2019.01 - 2020.12
HOSTESS
SHERATON HOTEL
2018.01 - 2019.02
Diploma - Education - Upper Division
Continental White Land College
2017.01 - 2019.12