SHADIA NABAKOOZA

• Supervise and motivate a team of 15 members to maintain smooth operations and top-tier customer service.
• Resolve guest complaints, achieving a 95% resolution rate.
• Boosted sales by 20% through upselling strategies and team coaching.
• Ensure full compliance with food safety and hygiene standards.

• Delivered personalised service to diverse customers, ensuring repeat business.
• Resolved inquiries and complaints promptly using proactive strategies
• Educated customers on product features, improving sales and satisfaction.

• Greeted 100+ guests daily, offering VIP service and hospitality.
• Collaborated with kitchen and waitstaff for smooth peak-hour operations.

Managed special requests and complaints professionally, enhancing reviews.