Shafana Banu Mohammed Aneefa
Sales Executive, Customer Service, Telecaller, Account Receivable, Insurance Co Ordinator
Dubai
Summary
Dynamic Sales Executive at Etisalat with 2 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Past 5 years of experience in India in various fields as Product consultant, Senior Account Receivables(Medical billing), Sales and Customer Support.
Over the years, I have acquired relevant skills and experience, which I shall bring to the new organization. I have also worked tirelessly on my communication abilities and teamwork skills, which I will put to use in my future career.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Executive
Emirates Telecommunications Group Co, ETISALAT
DUBAI
12.2021 - Current
- Compliance Handling and request processing for all Etisalat Consumer Services
- Selling Etisalat products for Eligible customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Attended monthly sales meetings and quarterly sales trainings.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Accounts Receivables (AR Caller)
AGS HEALTH PVT LTD
Chennai
10.2017 - 05.2021
- US MEDICAL BILLING PROCESS
- Following up on Pending Medical bills
- Updating the status in Billing software
- Worked towards resolution to make the bills paid.
- Documented customer payment interactions and account statuses for future reference.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Collaborated with other departments to verify customer compliance with payment plans.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Product Consultant
IMAGINE, Ample Technologies
Chennai
04.2013 - 11.2013
- Involved in direct sales of Apple Products
- Handling customer queries regarding the products
- Advertising l offers for improving sales.
- Assisted customers with product needs and introduced new store offerings.
- Demonstrated products to help customers try out offerings before making purchases.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Created and maintained detailed database to develop promotional sales.
Process Associate
SCOPE INTERNATIONAL, Standard Chartered Bank
Chennai
12.2013 - 04.2014
- (UAE Process)
- Checking customer eligibility and processing loans for UAE Customers
- Cross Selling other bank products.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assessed products or services to evaluate conformance with quality standards.
- Developed production techniques and production processes to meet customer and organizational needs.
Education
B.Sc. - Computer Science
University of Madras
Chennai 06.2010 - 05.2013
Skills
Fresher Training
undefinedAdditional Information
- Good communication and organisational skills.
- Strongly committed to assigned tasks.
- Ability to work in a team and lead the group.
- Have a high sense of responsibility.
- Leadership quality with team co-ordination.
Accomplishments
- Documented and resolved medical claims which led to more Account closures.
Timeline
Sales Executive
Emirates Telecommunications Group Co, ETISALAT
12.2021 - Current
Accounts Receivables (AR Caller)
AGS HEALTH PVT LTD
10.2017 - 05.2021
Process Associate
SCOPE INTERNATIONAL, Standard Chartered Bank
12.2013 - 04.2014
Product Consultant
IMAGINE, Ample Technologies
04.2013 - 11.2013
B.Sc. - Computer Science
University of Madras
06.2010 - 05.2013
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