SHAFEEQ MELEPURATH
Business Test Lead
Sharq
Summary
Accomplished Business Test Lead with a proven track record at National Bank of Kuwait, enhancing testing efficiency and reducing cycle times. Expert in Functional Testing and Agile Methodology, I significantly improved product performance and customer satisfaction. Skilled in collaboration and risk assessment, my strategic approach consistently exceeds project objectives.
Overview
11
11
years of professional experience
Work History
Business Test Lead
National Bank of Kuwait
Sharq
10.2023 - Current
- Streamlined testing processes for increased efficiency and reduced overall test cycle time.
- Conducted regression testing of existing products.
- Enhanced product performance with thorough troubleshooting and identification of critical defects.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Conducted risk assessments for various projects, prioritizing test efforts based on potential impact and resources available.
Bank Teller
National Bank of Kuwait
09.2017 - 09.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Branch Manager
Al Muzaini Exchange Company
11.2014 - 11.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Foreign Currency Teller
UAE Exchange & Financial Services
10.2013 - 10.2014
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
BBA - Business
Amity University
India 04.2001 -
Skills
Functional Testing
Test Planning
Integration Testing
Agile Methodology
Testing management
Regression Testing
Test Execution
User Acceptance Testing
Bug tracking
Test Scripting
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Business Test Lead
National Bank of Kuwait
10.2023 - Current
Bank Teller
National Bank of Kuwait
09.2017 - 09.2023
Branch Manager
Al Muzaini Exchange Company
11.2014 - 11.2017
Foreign Currency Teller
UAE Exchange & Financial Services
10.2013 - 10.2014
BBA - Business
Amity University
04.2001 -
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