SHAFEEQE P.C

• Managed and successfully resolved more than 500 Visa queries .
• Provided practical and accurate advice for 100s of Business Owners and Partners
• Worked as PRO for Company formation and Company Renewal in Sharjah and Dubai Emirates
• Succefully handed over more than 20 New business Licences to customers
• Succefully Renewed more than 25 Trading Licences
• Advised customers on specific visa and passport requirements.
• Provided primary clerical support for internal and external customers.
• Managed files in compliance with data protection regulations.
• Completed administrative tasks accurately and ahead of agreed deadline.
• Consistently met deadlines through effective calendar management and workload organisation.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Identified add-on sales opportunities by analysing client needs, budgets and preferences.
• Verified customer passports and documentation to travel.
• Trained and mentored junior consultants in customer service best practices.
• Organised filing systems for improved efficiency.
• Ordered office supplies and refreshments for large team.

• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Guided stationery and office supplies purchasing activities to achieve budgetary targets.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Registered visitors, guests and contractors upon arrival, providing access passes.
• Mentored and trained administrative staff to complete tasks and projects.
• Scheduled meetings, conferences and appointments.

• Planned time strategically to complete large workloads to tight deadlines.
• Utilised exceptional typing speed of [Number] words per minute for maximum efficiency.
• Exceeded personal targets through speed, time management and proofreading.
• Developed office and typing practices resulting in increased personal efficiency.
• Checked completed documents for spelling, grammar and punctuation to ensure correctness.
• Understood requirements and procedures for different projects, completing tasks successfully with minimal supervision.

Worked whyle studying as part of my study improvement

• Participated in weekly department meetings to provide input on new and technical processes.
• Wrote technical documents related to current products for publishing on support page.
• Reported incidents, risks and hazards by following set procedures.