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Shafeeque Kuttiyassan
Key Account Manager
Abu Dhabi
Summary
Collaborative Key Account Manager with expertise in medical insurance for more than a decade with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
KEY ACCOUNT MANAGER
Daman National Health Insurance Company
Abu Dhabi
01.2020 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Supported sales and reporting for large and medium-sized accounts.
- Develop trusting relationships with major clients.
- Study and understand key clients' need and requirements.
- Determine how to best meet the needs and requirements of clients while protecting company interests.
- Expand the relationships of existing clients through re-negotiations and proposals.
- Providing clients with comprehensive product/service consultations and guiding their decision-making process.
- Upselling and cross-selling products/services to clients.
- Resolving complaints and issues efficiently and in a timely manner.
- Meeting sales/revenue targets.
- Ensuring client satisfaction
BUSINESS DEVELOPMENT MANAGER
Daman National Health Insurance Company
Abu Dhabi
09.2017 - 12.2019
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Use Daman’s sales tools to identify, evaluate and acquire new business.
- Effectively communicate with all stakeholders (internal and external) to achieve positive results.
- Continuously build positive relationships with large corporate clients
- Maintain good relationships with customers by providing support, information, and guidance to solve customer issues and yield positive results.
- Actively contribute collectively to team effort in achieving results
Business Development Officer
Daman National Health Insurance Company
Abu Dhabi
10.2015 - 08.2017
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Consistently exceeded quotas through penetration of new accounts.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
SENIOR SALES OPERATION ASSOCIATE
Daman National Health Insurance Company
Abu Dhabi
08.2010 - 09.2015
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MBA - Finance & Marketing
Anna University
India 08.2006 - 05.2008
Bachelor of Arts - General Economics
Kannur University
India 06.2002 - 03.2005
Skills
Consultative selling
Interpersonal
Presentation and Negotiation
Decision Making & Problem Solving
Analytical Thinking
Attention to detail Accuracy
Proficiency in MS office
Key account management
Services optimization
Accomplishments
- Sales Operation Professional certificate in 2014
- Top Performer - Corporate Sales in 2015
- I closed a business of key client worth of 10million Business in 2020
- Managing the accounts worth of 40M business with high retention rate
- Retention Rate in 2022 was135%
- Re-organized something to make it work better.
- Identified a problem and solved it.
- Come up with a new idea that improved things.
- Responded to over 85 customer calls daily and solved 90% of their concerns.
Certification
ICA Certificate in Financial Crime Compliance for the Insurance
Interests
Gym
Watching movies
Timeline
Successful Negotiation: Essential Strategies and Skills
07-2021
ICA Certificate in Financial Crime Compliance for the Insurance
06-2020
KEY ACCOUNT MANAGER
Daman National Health Insurance Company
01.2020 - Current
BUSINESS DEVELOPMENT MANAGER
Daman National Health Insurance Company
09.2017 - 12.2019
Business Development Officer
Daman National Health Insurance Company
10.2015 - 08.2017
SENIOR SALES OPERATION ASSOCIATE
Daman National Health Insurance Company
08.2010 - 09.2015
MBA - Finance & Marketing
Anna University
08.2006 - 05.2008
Bachelor of Arts - General Economics
Kannur University
06.2002 - 03.2005