Sports events
Shafeeque Kuttiyassan
Key Account Manager
Abu Dhabi
Summary
Collaborative Key Account Manager with expertise in medical insurance for more than a decade with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
KEY ACCOUNT MANAGER
Daman National Health Insurance Company
Abu Dhabi
01.2020 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Supported sales and reporting for large and medium-sized accounts.
- Develop trusting relationships with major clients.
- Study and understand key clients' need and requirements.
- Determine how to best meet the needs and requirements of clients while protecting company interests.
- Expand the relationships of existing clients through re-negotiations and proposals.
- Providing clients with comprehensive product/service consultations and guiding their decision-making process.
- Upselling and cross-selling products/services to clients.
- Resolving complaints and issues efficiently and in a timely manner.
- Meeting sales/revenue targets.
- Ensuring client satisfaction
BUSINESS DEVELOPMENT MANAGER
Daman National Health Insurance Company
Abu Dhabi
09.2017 - 12.2019
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Use Daman’s sales tools to identify, evaluate and acquire new business.
- Effectively communicate with all stakeholders (internal and external) to achieve positive results.
- Continuously build positive relationships with large corporate clients
- Maintain good relationships with customers by providing support, information, and guidance to solve customer issues and yield positive results.
- Actively contribute collectively to team effort in achieving results
Business Development Officer
Daman National Health Insurance Company
Abu Dhabi
10.2015 - 08.2017
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Consistently exceeded quotas through penetration of new accounts.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
SENIOR SALES OPERATION ASSOCIATE
Daman National Health Insurance Company
Abu Dhabi
08.2010 - 09.2015
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MBA - Finance & Marketing
Anna University
India 08.2006 - 05.2008
Bachelor of Arts - General Economics
Kannur University
India 06.2002 - 03.2005
Skills
Consultative selling
Accomplishments
- Sales Operation Professional certificate in 2014
- Top Performer - Corporate Sales in 2015
- I closed a business of key client worth of 10million Business in 2020
- Managing the accounts worth of 40M business with high retention rate
- Retention Rate in 2022 was135%
- Re-organized something to make it work better.
- Identified a problem and solved it.
- Come up with a new idea that improved things.
- Responded to over 85 customer calls daily and solved 90% of their concerns.
Certification
ICA Certificate in Financial Crime Compliance for the Insurance
Interests
Gym
Watching movies
Timeline
Successful Negotiation: Essential Strategies and Skills
07-2021
ICA Certificate in Financial Crime Compliance for the Insurance
06-2020
KEY ACCOUNT MANAGER
Daman National Health Insurance Company
01.2020 - Current
BUSINESS DEVELOPMENT MANAGER
Daman National Health Insurance Company
09.2017 - 12.2019
Business Development Officer
Daman National Health Insurance Company
10.2015 - 08.2017
SENIOR SALES OPERATION ASSOCIATE
Daman National Health Insurance Company
08.2010 - 09.2015
MBA - Finance & Marketing
Anna University
08.2006 - 05.2008
Bachelor of Arts - General Economics
Kannur University
06.2002 - 03.2005
Similar Profiles
Ameera HassanAmeera Hassan
MIS Intern at Daman National Health Insurance CompanyMIS Intern at Daman National Health Insurance Company
Chakradhar RaoChakradhar Rao
Project Manager, PMO at Daman National Health Insurance CompanyProject Manager, PMO at Daman National Health Insurance Company
Saima Noor ShaikhSaima Noor Shaikh
Project Manager at National Health Insurance Company-DamanProject Manager at National Health Insurance Company-Daman