SHAFI ULLAH
Business development Executive
Dubai,United Arab Emirates
Summary
Results-driven Sales Executive | Business Development Executive with 5+ years of experience driving growth in diverse industries across UAE and Pakistan, complemented by experience in administration and customer service. Proven track record of forging strategic partnerships, identifying new opportunities, and delivering revenue growth. Successfully closed high-value deals, driving significant business expansion. Skilled in market research, market analysis, lead generation, deal closure, and team support.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Business Development & Operations
AL SUWAIRI BUILDING CONTRACTING LLC
Sharjah, UAE
01.2023 - Current
- Identified and pursued new business opportunities to enhance company growth.
- Developed and implemented effective strategies for business expansion.
- Managed cross-functional teams, optimizing operations and fostering long-term client relationships
- Resolved operational issues that affected client satisfaction and service delivery.
- Analyzed market trends and competitor activities to identify risks and opportunities
.
Business Development Executive
Integrated Gas Services Co LLC (IGS)- SERGAS Group
North Emirates, UAE
12.2021 - 01.2023
- Identified potential clients for business expansion opportunities through research, network and outreach
- Make strategies with sales team to prospect and qualify potential customers within assigned geographic territories
- Generated new leads.
- Strong focus on retention and building long-terms client relationships
- Make quotations and follow up
- Follow up post sales to ensure client satisfaction.
- Analyzed competitor activities providing insights into market dynamics and positioning strategies.
- Conducted extensive market research to identify emerging trends and opportunities.
- Researched competitor behavior and adapted tactics to boost performance.
- Maintained client records in CRM systems, ensuring streamlined data processes for maximum efficiency.
Marketing & Sales Executive
METRO FIRE SYSTEMS LLC
Dubai, UAE
09.2019 - 11.2021
- Identified new market opportunities to expand business reach through market research, network and out reach.
- Leads generation
- Plan and Executed marketing and sales strategies with team to generate and convert qualified leads.
- Achieved customer retention through relationship management strategies.
- Gathered and analyzed customer data and feedback using CRM software, reporting results for strategic decision-making.
- Achieved monthly sales and performance KPIs for improved team success.
- Being Site Coordinator coordination with operations team on project progress.
- Supervised team on site and ensured HSE standard.
- Site Survey with technical team for AMC.
- Coordination with operation team over AMC and Rectification Estimations.
- Making (AMC) Quotation, follow up with Quotation.
- Preparation of internal AMC agreements.
- Payment collection and cheque deposit.
Admin Assistant
SAMI ENTERPRISES LLC, PESHAWAR
Peshawar, Pakistan
03.2017 - 03.2019
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Organized client meetings, prepared agendas and took detailed minutes.
- Supported accurate record-keeping with proficient data entry skills.
- Wrote professional letters, emails and memoranda for business communication.
- Expedited document filing system with organized method.
- Improved customer satisfaction through prompt response to email and phone queries.
Customer Service (Internship)
NATIONAL BANK OF PAKISTAN
Peshawar, Pakistan
09.2016 - 01.2017
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Provided top-notch support for increased customer satisfaction.
- Educating customer on digital banking platforms.
- Assisted customers in making informed decisions by providing detailed product information.
- Maintains customer records by updating account information.
Education
Master of Business Administration - MBA
City University of Science & Information Technology
Pakistan 02.2014 - 09.2015
Bachelor of Business Administration - BBA(hons)
City University of Science & Information Technology
Pakistan 02.2010 - 02.2014
Skills
- Strategic and Analytical Skills
- Communication and Relationship building
- Interpersonal skills
- Technical and Sales
- Market research & Data Analysis
- Information Technology Support
- Lead generation
- Customer relationship management
- Operations coordination
- SWOT Analysis
- Virtual communication
- Database management
- Operations management
- Customer Service
- Courtesy etiquette
- Conflict Resolution
Certification
- UAE Driving License
- Diploma of Information Technology
- Air Ticketing and Reservation
REFERENCES
Available upon request
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Business Development & Operations
AL SUWAIRI BUILDING CONTRACTING LLC
01.2023 - Current
Business Development Executive
Integrated Gas Services Co LLC (IGS)- SERGAS Group
12.2021 - 01.2023
Marketing & Sales Executive
METRO FIRE SYSTEMS LLC
09.2019 - 11.2021
Admin Assistant
SAMI ENTERPRISES LLC, PESHAWAR
03.2017 - 03.2019
Customer Service (Internship)
NATIONAL BANK OF PAKISTAN
09.2016 - 01.2017
Master of Business Administration - MBA
City University of Science & Information Technology
02.2014 - 09.2015
Bachelor of Business Administration - BBA(hons)
City University of Science & Information Technology
02.2010 - 02.2014