SHAFIQ JUMAH SONDEH
AL-Ain City
Summary
Results-driven Network & Security Engineer with expertise in troubleshooting and implementing security measures to enhance network performance. Skilled in optimizing connectivity and fostering teamwork in high-pressure environments. Experienced in leveraging ITIL methodologies and managing network devices to drive operational efficiency.
Overview
18
18
years of professional experience
Work History
Network & Security Engineer
Abu Dhabi Police
04.2017 - Current
- Optimized LAN/WAN performance for Abu Dhabi Police, resulting in a 100% increase in network uptime and seamless connectivity for critical emergency services.
- Implemented security measures that enhanced protection of networks and computer systems from unauthorized access.
- Install and configure network devices such as routers, switches, access points and WLC controllers.
- Monitor network performance using Op-Manager and make recommendations based on performance analysis.
- Reduced mean-time-to-resolution (MTTR) by implementing advanced diagnostic workflows using Op-Manager.
- Coordinated upgrades and maintenance schedules to minimize disruption to ongoing operations.
- Assessed computer and network equipment needs and managed orders to ensure availability.
- Maintain records/logs of repairs and fixes and maintenance schedule.
Network Administrator
ALROWAD IT Solutions
02.2014 - 04.2017
- Gathered and collated network requirements through collaboration with colleagues.
- Installing and configuring Firewalls & Security systems like IPS & IDS.
- Update IOS versions for Routers and switches Monitor Network performance.
- Install DWDM Transceivers, DWDM SFP's for cisco routers and switches.
- Monitored and administrated network security to ensure system integrity and data protection.
- Work with OS and application teams to ensure client service access.
- Collaborated with support teams to address and resolve customer issues, enhancing user satisfaction and system reliability.
- Work with my manager in order to document all network setup.
- Administrate print management solution and attendance system.
- Adhered to customer and company ITIL processes.
- Create Vlans, ACL & Route maps.
- Configure Routers and Switches.
- Configure AAA server.
NOC Support Engineer
NETCOMS M.E
03.2013 - 06.2013
- Configured TELES Gateway & SIM units to ensure optimal functionality.
- Configure Micro-Tec VPN routers.
- Monitored VOIP network performance to identify and resolve issues proactively.
- Maintained TELES iGATE and SIM units through routine checks and updates, ensuring system reliability.
Technical Support Representative
Extensya
09.2011 - 02.2013
- Delivered first-level support to resolve user issues effectively.
- Configured SOHO routers remotely, ensuring seamless connectivity for end users.
- Set up ATA and softphones for end users, enabling reliable communication solutions.
OutSide Plant Engineer
Orange
06.2010 - 06.2011
- Troubleshot ADSL networks from MDF to end user, ensuring reliable connectivity.
- Resolved modem issues and documented findings for faulty modems, facilitating future troubleshooting.
- Configured ADSL modems, including Livebox, SPEEDTOUCH, and SAGEM, to enhance performance and connectivity.
NOC Engineer
Umniah
07.2008 - 09.2008
- Executed training programs for staff at operation and maintenance facility to enhance operational skills and knowledge.
Education
Bachelor of Engineering - Communication and Electronics Engineer
Applied Science University
Amman, Jordan01.2010
Science Education -
Abu Dhabi Secondary School
Abu Dhabi, United Arab Emirates01.2004
Skills
- Networking and operating systems
- Microsoft Office suite
- Python programming
- Customer service excellence
- Troubleshooting and problem-solving
- Team collaboration
- Project management methodologies
- Training and development
- Automation techniques
- Virtualization technologies
- Wireless design processes
- Linux operating system
- ITIL v4 Foundation knowledge
- Security operations center (SOC)
- Arduino and ESP32 programming
- Robotics engineering
References
Available upon request.
Languages
- English
- Arabic, Native
- English, Proficient
Certificates And Courses
CCNA - Cisco Certified Network Associate (Security)
CCNP - Cisco Certified Network Professional (Routing & Switching) (ID CSCO12157165)
CCNP Enterprise (ID CSCO14222273)
Palo Alto PCNSE, Cisco SD-WAN Technology
MCSA Windows Server 2012
ITILv4 Foundation Certificate # GR671552389SS
Security Operation Center (SOC) - Coursera course
EndPoints and Systems - Coursera course
Network Security - Coursera course
Threat Analysis - Coursera course
Data Security - Coursera course
Timeline
Network & Security Engineer
Abu Dhabi Police
04.2017 - Current
Network Administrator
ALROWAD IT Solutions
02.2014 - 04.2017
NOC Support Engineer
NETCOMS M.E
03.2013 - 06.2013
Technical Support Representative
Extensya
09.2011 - 02.2013
OutSide Plant Engineer
Orange
06.2010 - 06.2011
NOC Engineer
Umniah
07.2008 - 09.2008
Bachelor of Engineering - Communication and Electronics Engineer
Applied Science University
Science Education -
Abu Dhabi Secondary School