Shagoofa Sheikh
Dubai
Summary
Banking professional with 4 years of experience in retail banking sales and operations. To obtain a management role in the finance sector within a dynamic organization, where I can leverage my skills and experience to contribute to operational excellence, profitability, and organizational growth
Overview
4
4
years of professional experience
1
1
Certification
Work History
Universal Banker
HSBC, Pune
02.2023 - 08.2023
- Achieve agreed KPI’s Borrowings and Credit cards by development of existing and new relationships.
- Acquire quality Premier and Emerging Affluent customers
- Identify client needs for Wealth, International Banking Corridors, Private Banking/, and refer them to respective lines of business
- Build effective relationships with clients to retain and develop sustainable relationships.
- Effective use of tools and information to drive client service delivery and WPB performance.
- Establish and agree client contact strategies in line with Group operating models.
- Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date.
- To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered.
- Proactively support others through direct and indirect actions beyond activities particular to this role
- Collaborate with the wider team to deliver the Branch WPB Performance measures and plan to support the multi-channel client journey.
- Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
- - Ensured compliance with AML and sanctions policies.
- - Reported suspicious activities and supported AML investigations.
- - Understood and applied PEP, CDD, and EDD guidelines.
- - Handled high-risk indicators for various banking products.
- - Maintained accurate records and followed regulatory processes.
Service Delivery Manager
IndusInd Bank Ltd., Pune
01.2020 - 12.2022
- - Managed account opening operations and KYC verification.
- - Led branch operations and achieved top performance in insurance and wealth products.
- - Ensured compliance with banking policies and audit procedures.
- - Handled fund transfers, salary uploads, and cheque clearing.
Service Officer
Kotak Mahindra Bank Ltd., Pune
07.2019 - 12.2019
- - Verified KYC documents for account openings.
- - Managed branch operations including cash handling and RTGS/NEFT.
- - Ensured AML/KYC compliance and led branch sales initiatives.
Education
MBA - HR & Marketing
Jain College of Engineering, Belgaum
01.2018
BCA - undefined
Integral University, Lucknow
01.2015
12th Grade - undefined
MSBIC Gahani, Azamgarh
01.2012
10th Grade - undefined
Central Public School, Azamgarh
01.2010
Skills
- - Extensive experience in AML/KYC across various entity types and risk levels
- - Skilled in customer onboarding, compliance checks, and operational procedures
- - Exposure to both operations and sales functions in banking
- - Strong understanding of regulatory guidelines and internal banking policies
- Excellent performance year by year
- Ability to manage high network clients
- Strong communication, client focus and influencing skills
- Strong negotiation skills
- Good team player
- Excellent problem-solving skills
- Effective / seamless handover of customer relationships to those with appropriate skills to manage them
- Customer service orientation
- Risk awareness
Certification
- - AMFI Certificate – NISM
- - IRDA Certificate – IRDA
- - SCA (ICWIM level 3)- Enrolled
Personal Details
Languages Known: English, Hindi, Urdu
Timeline
Universal Banker
HSBC, Pune
02.2023 - 08.2023
Service Delivery Manager
IndusInd Bank Ltd., Pune
01.2020 - 12.2022
Service Officer
Kotak Mahindra Bank Ltd., Pune
07.2019 - 12.2019
BCA - undefined
Integral University, Lucknow
12th Grade - undefined
MSBIC Gahani, Azamgarh
10th Grade - undefined
Central Public School, Azamgarh
MBA - HR & Marketing
Jain College of Engineering, Belgaum