Summary
Overview
Work History
Education
Skills
Certification
Personal Details
Timeline
Generic

Shagoofa Sheikh

Dubai

Summary

Banking professional with 4 years of experience in retail banking sales and operations. To obtain a management role in the finance sector within a dynamic organization, where I can leverage my skills and experience to contribute to operational excellence, profitability, and organizational growth

Overview

4
4
years of professional experience
1
1
Certification

Work History

Universal Banker

HSBC, Pune
02.2023 - 08.2023
  • Achieve agreed KPI’s Borrowings and Credit cards by development of existing and new relationships.
  • Acquire quality Premier and Emerging Affluent customers
  • Identify client needs for Wealth, International Banking Corridors, Private Banking/, and refer them to respective lines of business
  • Build effective relationships with clients to retain and develop sustainable relationships.
  • Effective use of tools and information to drive client service delivery and WPB performance.
  • Establish and agree client contact strategies in line with Group operating models.
  • Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date.
  • To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered.
  • Proactively support others through direct and indirect actions beyond activities particular to this role
  • Collaborate with the wider team to deliver the Branch WPB Performance measures and plan to support the multi-channel client journey.
  • Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
  • - Ensured compliance with AML and sanctions policies.
  • - Reported suspicious activities and supported AML investigations.
  • - Understood and applied PEP, CDD, and EDD guidelines.
  • - Handled high-risk indicators for various banking products.
  • - Maintained accurate records and followed regulatory processes.

Service Delivery Manager

IndusInd Bank Ltd., Pune
01.2020 - 12.2022
  • - Managed account opening operations and KYC verification.
  • - Led branch operations and achieved top performance in insurance and wealth products.
  • - Ensured compliance with banking policies and audit procedures.
  • - Handled fund transfers, salary uploads, and cheque clearing.

Service Officer

Kotak Mahindra Bank Ltd., Pune
07.2019 - 12.2019
  • - Verified KYC documents for account openings.
  • - Managed branch operations including cash handling and RTGS/NEFT.
  • - Ensured AML/KYC compliance and led branch sales initiatives.

Education

MBA - HR & Marketing

Jain College of Engineering, Belgaum
01.2018

BCA - undefined

Integral University, Lucknow
01.2015

12th Grade - undefined

MSBIC Gahani, Azamgarh
01.2012

10th Grade - undefined

Central Public School, Azamgarh
01.2010

Skills

  • - Extensive experience in AML/KYC across various entity types and risk levels
  • - Skilled in customer onboarding, compliance checks, and operational procedures
  • - Exposure to both operations and sales functions in banking
  • - Strong understanding of regulatory guidelines and internal banking policies
  • Excellent performance year by year
  • Ability to manage high network clients
  • Strong communication, client focus and influencing skills
  • Strong negotiation skills
  • Good team player
  • Excellent problem-solving skills
  • Effective / seamless handover of customer relationships to those with appropriate skills to manage them
  • Customer service orientation
  • Risk awareness

Certification

  • - AMFI Certificate – NISM
  • - IRDA Certificate – IRDA
  • - SCA (ICWIM level 3)- Enrolled

Personal Details

Languages Known: English, Hindi, Urdu

Timeline

Universal Banker

HSBC, Pune
02.2023 - 08.2023

Service Delivery Manager

IndusInd Bank Ltd., Pune
01.2020 - 12.2022

Service Officer

Kotak Mahindra Bank Ltd., Pune
07.2019 - 12.2019

BCA - undefined

Integral University, Lucknow

12th Grade - undefined

MSBIC Gahani, Azamgarh

10th Grade - undefined

Central Public School, Azamgarh

MBA - HR & Marketing

Jain College of Engineering, Belgaum

Similar Profiles

CREATE PROFILE
Shagoofa Sheikh