Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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Shagufta Kazi

Shagufta Kazi

HR Assistant
Dubai,UAE

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, recruitment, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industries' best practices. I have 5 to 6 years of experience within the UAE. I am self-motivated and hardworking, Communicate and collaborate well to forge positive working relationships. Committed to progressing staff for enhanced business efficiency. I am looking forward to excelling as a Human resource professional

Overview

13
13
years of professional experience

Work history

HR Assistant

LOCATION SOLUTIONS TELEMATICS
Dubai, UAE
10.2019 - 04.2023
  • Ensured confidentiality of all personnel, office, and employment records
  • Provided administrative support with payroll, calendars, meetings, and training events
  • Assisted in recruiting of new employees
  • Screened applicant resumes and coordinated over phone interviews.
  • Supported daily operations of busy human resources department
  • Maintained employee data and kept updated accounts of all employment records.
  • Responded to inquiries by answering telephone calls, in-person questions, and emails.
  • Processed employee termination paperwork at the direction of supervisory staff.
  • Assisted with the onboarding process of new hires.
  • Handled employee enquiries and complaints, escalating issues to managers when needed.

SALES EXECUTIVE/ ADMIN

DU TELECOM CHANNEL PARTNER, OTRON TELECOM
09.2017 - 08.2018
  • Preparing, organizing and storing information in paper and digital form
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Dealing with queries on the phone and by email
  • Greeting visitors at the reception
  • Updating computer records using a database
  • Maintaining office systems
  • Acted as first point of contact for customer issues and queries.
  • Processed product orders accurately and promptly, maximizing customer satisfaction.
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ability to learn about products and services and describe/explain them to prospects

Coordinator

DUN AND BRADSTREET SOUTH ASIA MIDDLE EAST
09.2013 - 11.2013
  • Calling
  • Fixing meetings
  • Making clients
  • Doing various projects (While doing my studies)

SALES REPRESENTATIVE

Al HABTOOR
04.2010 - 12.2012
  • Conduct calls and face-to-face meetings with customers daily
  • Maintain records of all sales leads and/or customer accounts

Education

Certified in Operating System and Application Mgt -

Raj Software Tech

Certified Course in Computerized Accounting, 2015

Raj Software Tech
India
06-2014

BBA -

Calicut University

HSC -

Calicut Board, NIOS Calicut Board
Dubai

SSC -

Calicut Board
Dubai

Skills

  • Microsoft Office
  • Employee data management
  • Onboarding process management
  • Talent acquisition
  • Telephone interviewing
  • Health insurance processing

Additional Information

  • Driving license: Available
  • Visa status: Visit Visa

Timeline

HR Assistant

LOCATION SOLUTIONS TELEMATICS
10.2019 - 04.2023

SALES EXECUTIVE/ ADMIN

DU TELECOM CHANNEL PARTNER, OTRON TELECOM
09.2017 - 08.2018

Coordinator

DUN AND BRADSTREET SOUTH ASIA MIDDLE EAST
09.2013 - 11.2013

SALES REPRESENTATIVE

Al HABTOOR
04.2010 - 12.2012

Certified in Operating System and Application Mgt -

Raj Software Tech

Certified Course in Computerized Accounting, 2015

Raj Software Tech

BBA -

Calicut University

HSC -

Calicut Board, NIOS Calicut Board

SSC -

Calicut Board

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Shagufta Kazi HR Assistant