Shagufta Said
Ajman,United Arab Emirates
Summary
Dynamic professional with expertise in team building, customer service orientation, and client relationship management. Proficient in CRM software, Salesforce, and digital marketing strategies, with a strong focus on KPI monitoring and strategy planning. Adept at multitasking, time management, and fostering relationships to drive results. Skilled in order processing and delivering exceptional customer experiences while maintaining a result-oriented approach. Committed to leveraging communication skills and strategic planning to achieve organisational goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Office Manager
GWS MIDDLE EAST FZE
Ras al Khaimah
07.2016 - 03.2025
- Company Overview: The GWS Group is a leading corporate service provider, providing full services for the incorporation of offshore companies, as well as the management of international corporate structures, in a professional and highly confidential environment
- To represent GWS Middle East FZE in the UAE
- Management and Budgeting of the RAK Office
- Advice and support for existing and new clients
- Liaised on with RAK ICC, and other Free zones on day to day task, New Incorporation, Amendments, Re- registration, Renewals etc
- Assisting and managing the bank account openings for the client in UAE
- Assisting clients for free zone set up, application of a residency permit/visa, Driving License, Tenancy, in the UAE
- Management of client dossiers in paper form (files) and digitally (server CRM)
- Correspondence with customers, partners and banks
- Participating in the event related to industry and networking
- The GWS Group is a leading corporate service provider, providing full services for the incorporation of offshore companies, as well as the management of international corporate structures, in a professional and highly confidential environment
Import Manager
Rainbow General Trading Co. LLC
Ajman
01.2013 - 07.2016
- Company Overview: Rainbow Chemicals is a distributor and supplier of chemical products across a multitude of industries with a history of almost 30 years in the Middle East, Africa and South Asia
- Managing the process for new prospects, from initial contact to the closure
- Dealing with customer enquiries face-to-face, phone and via email
- Working closely with the marketing team to produce business required for the target market
- Forecasting business trends and market performance
- Developing & maintaining successful business relationships with all customers
- Follow up with shipping line for clearance, arranging all custom required documents
- Managing email record or daily basis, maintaining excel datasheet of client purchases
- Management of client dossiers in paper form (files) and digitally on server
- Rainbow Chemicals is a distributor and supplier of chemical products across a multitude of industries with a history of almost 30 years in the Middle East, Africa and South Asia
Customer Services Executive
Management Advisory Services, FZE
Ras al Khaimah
01.2011 - 12.2012
- Business set up & Company formation in UAE and for International Market
- Creating business opportunities by identifying prospects
- Researching and analyzing sales options
- Maintaining relationships with clients by providing support, information, and guidance
- Worked on clients KYC
- Preparing client companies’ documents
- Liaising on with the Authority (free zone) for the client incorporation
- Post incorporation procedure, client files, and deliveries and follow up
- Represented the company at trade fairs, exhibitions and networking events
Education
B.A - Geography and Political Science
Government Gulberg College for Women
09.2009 - 08.2011
F.A - Civics and Education
Government Gulberg College for Women
09.2006 - 08.2008
High School - undefined
BISE
08.2004 - 06.2006
Skills
- Team Building
- Communications Skill
- Result Oriented
- Time Management
- Strategy and Planning
- Customer Service Orientation
- Order processing expertise
- Multitasking
- Relationship Management
- Salesforce
- Digital marketing
- KPI monitoring
- Keynote
- Client Relationship Management
- CRM Software proficiency
- Customer Service
sections.external_links.name
Languages
English
Proficient (C2)
Urdu
Proficient (C2)
Punjabi
Advanced (C1)
Arabic
Intermediate
Custom
- Learning New Languages
- Event Management
- Baking
- Reading
- Travel
Personal Information
- Title: Miss
- Date of birth: 02/16/89
- Nationality: Pakistan
References
References available upon request.
Timeline
Office Manager
GWS MIDDLE EAST FZE
07.2016 - 03.2025
Import Manager
Rainbow General Trading Co. LLC
01.2013 - 07.2016
Customer Services Executive
Management Advisory Services, FZE
01.2011 - 12.2012
B.A - Geography and Political Science
Government Gulberg College for Women
09.2009 - 08.2011
F.A - Civics and Education
Government Gulberg College for Women
09.2006 - 08.2008
High School - undefined
BISE
08.2004 - 06.2006
Similar Profiles
LEE JAH REBECCA REALLEE JAH REBECCA REAL
Product / Sales Coordinator, Sales Executive at ASBIS Middle East FZEProduct / Sales Coordinator, Sales Executive at ASBIS Middle East FZE
Lina El-ShataratLina El-Shatarat
Junior In-House Legal Counsel at Vallourec Middle East FZEJunior In-House Legal Counsel at Vallourec Middle East FZE
Jeremy VanderpumpJeremy Vanderpump
IT Manager at Porsche Middle East and Africa FZEIT Manager at Porsche Middle East and Africa FZE