Shagufta Shaikh
Dubai
Summary
Friendly Customer Service Cashier experienced working in diverse retail environment To secure a challenging position in a reputable organization to expand learning, knowledge and skills. Strengths and Skills Management Skills Excellent organization and time-management skills Ability to work in multitasking job Effective to work under time pressure Communication Skills OBJECTIVE Proven ability to develop rapport with peers Excellent customer service skills Excellent communication skills With friendly & polite attitude
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Al Rostamani International exchange
02.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Executive Customer Service
Purplle.com
08.2021 - 09.2022
- To work with the management team to stay updated on product knowledge and be informed of any changes
- To maintain professionalism with customers and establish positive rapport to every customer
- Worked to achieve high customer satisfaction rates by providing excellent customer service.
Concierge Consultant
International SOS
04.2019 - 06.2020
- Handling High net individuals
- Handling travel arrangements, reservations and guest accommodation efficiently
- Maintain discretion and professionalism
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
Education
Bachelor - Management Studies
Mumbai University
03.2019
HSC -
Mumbai University
03.2016
Skills
- Interpersonal Skills
- Professional Telephone Etiquette
- Sales and Promotions
- Microsoft Office
- Upselling Techniques
- Customer Service and Assistance
- Customer Inquiries
- Answering Customer Questions
- Customer Satisfaction
- Customer Complaint Resolution
- Customer Relationship Management
Hobbies
- Travel
- Music
- Movies
Additional Information
Nationality : Indian
Date of Birth : 02.12.1998
Marital Status : Single
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Customer Service Cashier
Al Rostamani International exchange
02.2023 - Current
Executive Customer Service
Purplle.com
08.2021 - 09.2022
Concierge Consultant
International SOS
04.2019 - 06.2020
Bachelor - Management Studies
Mumbai University
HSC -
Mumbai University
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