Shah Zeb Alam
Sharjah
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximize profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Director of Business Development - UAE Brokers
GIG Gulf
Dubai, United Arab Emirates
01.2024 - Current
- Ensured regulatory compliance in all commercial operations, maintaining corporate integrity.
- Developed strategic sales plans to enhance market presence.
- Built strong relationships with key clients for long-term business growth.
- Streamlined sales processes to improve operational efficiency.
- Managed cross-functional teams for collaborative business success.
- Delivered compelling sales presentations, securing high-value contracts.
- Generated new leads and opportunities to maximise revenue.
- Led successful product launches, increasing brand visibility.
- Identified new business opportunities, driving company expansion.
Senior Business Development Consultant
EB GIG Gulf (Previously AXA Gulf)
Dubai
03.2023 - Current
- Planned marketing initiatives and leveraged referral networks to promote business development
- Arranged potential client contacts, cultivated relationships, and followed through all service needs
- Devised business plan outlining concise and actionable targets and sales goals
- Guided client teams by proactively mentoring and developing staff in intellectual and professional development
- Negotiated contracts and closed sales with new and existing clients
- Attended monthly sales meetings and quarterly sales trainings
- Kept detailed records of daily activities through online customer database
- Set and achieved company defined sales goals
- Trained new employees on customer service, money handling and organizing strategies.
Senior Business Development Manager
GIG Gulf (Previously AXA Gulf)
Dubai
04.2022 - 03.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Reached out to potential customers via telephone, email, and in-person inquiries including Broker Business
- Generated new business with marketing initiatives and strategic plans
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Developed process to analyze customer feedback to incorporate insights into product development strategies
- Kept meticulous client notes and updated account information in company databases
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Business Development Associate
AXA Insurance Gulf
10.2020 - 04.2022
- Manage a variety of existing accounts within the company's product range
- Attract new business by identifying and exploiting through brokers
- Introduce new products and promote them through communication with intermediaries
- Develop and maintain good working relationships with clients, primarily insurance brokers
- Establish solid working relationships with key players in target markets, aimed at developing and growing long term contract business and building company brand awareness
- Manage all aspects of the customer relationship, including price negotiation and delivery
- Data detailing the business activities and performance against targets
- Develop, update, and maintain a database of existing and potential customers through the development and implementation of a 'customer relationship management' system
- Assist with after sales queries, investigate customer complaints and ensure that they are dealt with to the customers' satisfaction
- Increase the profitability of existing product lines by encouraging clients to use added-value services wherever possible
- Consult on the most effective cover for a particular need
- Ensure compliance with regulations and procedures by keeping up to date with all changes in the regulatory framework
- Work with underwriters to amend policies where necessary to meet client demands.
Key Account Manager (Employee Benefits)
AXA Insurance Gulf
10.2019 - 06.2021
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
- Provide continuance process improvement suggestions
- Stimulate sales productivity enhancement to align with corporate objectives
- Develop and manage prime performance indicators
- Prepare sales tracking tools plus reports to obtain and present significant information to as well as from sales team
- Present sales back-up support as well as assume full sales responsibility in absence of Account Manager
- Assist with after sales queries.
Key Account Executive
AXA Insurance Gulf
Dubai
11.2017 - 10.2019
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Built and maintained strong client relationships to drive business growth
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
- Created sales forecasts to target daily, monthly and yearly objectives
- Contributed to event marketing, sales and brand promotion
- Consulted with businesses to supply accurate product and service information
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Set and achieved company defined sales goals.
Customer Service Executive
AXA Insurance
Dubai
10.2016 - 11.2017
- Answers in and outbound call to respond to basic questions of Provider, Customer and brokers
- Assists in authorizations for vision and other billing issues
- Interacts with all levels of medical professionals
- Obtains patient follow up and insure excellent customer service
- Making sure that all patients accounts were verified and review correctly and logged into the system
- Coverage Plan Selection
- Verifying and Explaining Benefits
- Covered Providers
- Premiums and Billing.
Sales Executive
Shun Yi General Trading L.L.C
09.2015 - 08.2016
- Listening to customer requirements and presenting appropriately to make a sale
- Maintaining, and developing relationships with existing customers in person and via telephone calls and emails
- Cold calling to arrange meetings with potential customers to prospect for new business, responding to incoming email and phone enquiries
- Acting as a contact between a company and its existing and potential markets, negotiating the terms of an agreement and closing sales, gathering market and customer information
- Representing their company at trade exhibitions, events and demonstrations, negotiating on price, costs, delivery and specifications with buyers and managers
- Challenging any objections with a view to getting the customer to buy, advising on forthcoming product developments and discussing special promotions
- Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
- Liaising with suppliers to check the progress of existing orders, checking the quantities of goods on display and in stock
- Recording sales and order information and sending copies to the sales office, or entering figures into a computer system, reviewing your own sales performance, aiming to meet or exceed targets
- Gaining a clear understanding of customers' businesses and requirements, making accurate, rapid cost calculations, and providing customers with quotations
- Feeding future buying trends back to employers, attending team meetings and sharing best practice with colleagues.
Education
Bachelor of Business Administration - Accounting and Finance
MANIPAL UNIVERSITY
09.2012 - 05.2016
Higher Education - undefined
Pakistan Islamiyah Higher Secondary School
05.2011 - undefined
Skills
- Consider the relative costs and benefits of potential actions to choose the most appropriate one!
- Identify complex problems and review related information to develop and evaluate options and implement solutions
- Foster relationships with individuals at different professional levels
- Cross functional to improve productivity and fuel a high performing
Accomplishments
- Collaborated with team of 20 in the development of CRM for AXA Gulf Operations
- Leading Business Unit team of 5 staff members.
- Achieved Outstanding Rates for 4 Years in a Row
- Collaborated with internal team in the development of Sales framework for new joiners in GIG Gulf
Personal Information
Title: Senior Business Development Consultant
Custom
- Cricket
- Tennis
- Golf
Timeline
Director of Business Development - UAE Brokers
GIG Gulf
01.2024 - Current
Senior Business Development Consultant
EB GIG Gulf (Previously AXA Gulf)
03.2023 - Current
Senior Business Development Manager
GIG Gulf (Previously AXA Gulf)
04.2022 - 03.2023
Business Development Associate
AXA Insurance Gulf
10.2020 - 04.2022
Key Account Manager (Employee Benefits)
AXA Insurance Gulf
10.2019 - 06.2021
Key Account Executive
AXA Insurance Gulf
11.2017 - 10.2019
Customer Service Executive
AXA Insurance
10.2016 - 11.2017
Sales Executive
Shun Yi General Trading L.L.C
09.2015 - 08.2016
Bachelor of Business Administration - Accounting and Finance
MANIPAL UNIVERSITY
09.2012 - 05.2016
Higher Education - undefined
Pakistan Islamiyah Higher Secondary School
05.2011 - undefined
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