SHAHAD RAMI ALMARZOOQI
Dubai,UAE
Summary
Reliable and professional Customer Experience Ambassador seeking a role in a dynamic organization where I can utilize my skills and gain further skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Customer Experience Ambassador
BINGHATTI
Dubai
12.2023 - Current
- Updated records with activity information to enable performance monitoring.
- Received and resolved customer complaints by creating case summaries.
- Maintained over 800 client accounts with their requirements and procedures.
Marketing Intern
Amana Healthcare
Dubai
05.2023 - 07.2023
- Presented findings to management and executive leadership and fielded questions to help refine strategies
- Assisted personnel with day-to-day marketing tasks and coordinating activities
- Researched latest trends and conducted market analysis
Volunteer
Expo 2020
Dubai
05.2023 - 06.2023
- Made sure the site was safe and clear
- Completed 10 successful shifts
- Offered support and assistance to community members
- Greeted guests and offered assistance in finding specific departments or personnel
Education
Bachelor of Science - Marketing & Entrepreneurship
Zayed University
High School Diploma -
Dubai National School
2019
Skills
- Social Media Marketing
- Market Research
- Analysis
- Editing
- Proofreading
- Administrative Support
- Communication skills
- Decision making
Accomplishments
- Certificate of Internship Completion, 2023, Amana Healthcare
- Finding a Job, 2023, Al Ghurair Young Thinkers
- How to Write Your CV, 2023, Al Ghurair Young Thinkers
- Interviews That Make You Stand Out, 2023, Al Ghurair Young Thinkers
- Professional Networking, 2023, Al Ghurair Young Thinkers
- Certificate of 'The Fundamentals of Digital Marketing' Certification Exam, 2022, Zayed University
- Certificate of Shift Completion, 2022, Expo 2020
- Certificate of Training Completion, 2022, Expo 2020
- Choosing a Major and Planning Your Future Career, 2020, Masari
Languages
Arabic
Native
English
Fluent
References
References available upon request.
Timeline
Customer Experience Ambassador
BINGHATTI
12.2023 - Current
Marketing Intern
Amana Healthcare
05.2023 - 07.2023
Volunteer
Expo 2020
05.2023 - 06.2023
Bachelor of Science - Marketing & Entrepreneurship
Zayed University
High School Diploma -
Dubai National School
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