Shahalath KP
Al Fujairah City,Fujairah
Summary
Detail-oriented professional with expertise in handling high-pressure environments, demonstrating resilience and problem-solving skills. Proficient in Microsoft Office and Excel, with a strong ability to manage data entry, invoice processing, and cash handling efficiently. Skilled in telephone communication and email correspondence, complemented by proactive follow-up behaviour. Career goal includes leveraging these competencies to enhance operational efficiency in a dynamic organisation.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
Almi Shipping & Logistics
Kochi, India
04.2023 - 12.2025
- Handled multi-line phone system to facilitate timely response to inquiries.
- Addressed customer queries, resulting in enhanced customer confidence.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Registered customer information to maintain accurate records.
- Responded to and summarised customer complaints and feedback.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Engaged in team-building activities to build rapport with staff.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Managed banking and accounts with expert finance knowledge.
- Maintained up-to-date client records in database systems.
- Prepared letters, information sheets and order documentation and distributed to clients.
Crew/Travel/Admin Coordinator
Walter Cuminns Shipping Services
Kochi, India
06.2021 - 02.2023
- Liaised with flight operators for schedule updates, ensuring up-to-date information was relayed to clients swiftly.
- Maintained accurate records of all bookings made, supporting accountability and transparency.
- Coordinated transportation logistics to ensure timely arrivals and departures for clients.
- Handled visa applications smoothly, making international travels stress-free for clients.
- Carried out administrative tasks efficiently, promoting a well-organised work environment.
- Arranged accommodation bookings, guaranteeing comfortable stays for travellers.
- Drafted detailed travel plans that catered to diverse interests and preferences of clients.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Trained and mentored junior consultants in customer service best practices.
Education
High School Diploma - BUSINESS COMMERCE
GOVT CITY HSS
INDIA 07.2019 - 03.2021
Skills
- Resilience to stressful situations
- Pressure handling
- Excel proficiency
- Telephone skills
- Email correspondence expertise
- Data entry proficiency
- Proactive follow-up behaviour
- Cash handling
- Invoice processing
- Problem-solving
- Microsoft Office
Languages
English
Intermediate
Tamil
Elementary
Arabic
Elementary
Affiliations
- Socializing with others
- Dancing
- Photography
Timeline
Customer service representative
Almi Shipping & Logistics
04.2023 - 12.2025
Crew/Travel/Admin Coordinator
Walter Cuminns Shipping Services
06.2021 - 02.2023
High School Diploma - BUSINESS COMMERCE
GOVT CITY HSS
07.2019 - 03.2021