Summary
Overview
Work History
Education
Additional Information
Certification
Timeline
Generic
Shahanawaz Dalvi

Shahanawaz Dalvi

Head of Information Systems & Technology
Dubai

Summary

Dynamic IT strategist experienced in maintaining organization's effectiveness by defining, delivering, and supporting strategic plans for implementing large scale IT solutions. Highly effective in understanding business problems, identifying IT solutions for the business issues , proposing new application initiatives, and managing IT projects from planning to delivery. Verifiable experience in handling a portfolio of projects with responsibilities including scheduling and assigning key resources, developing detailed metrics and cost analysis.

Overview

19
19
years of professional experience
4
4
Certifications

Work History

Regional IT Manager - Middle East

Christian Dior Couture
11.2022 - Current
  • Established the local IT department from the ground up, overseeing comprehensive resource planning, team recruitment, infrastructure setup, and the implementation of operational processes to ensure seamless IT service delivery.
  • Maximized ROI on IT investments by establishing rigorous processes for project prioritization, resource allocation, and performance measurement.
  • Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
  • Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
  • Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
  • Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
  • Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
  • Led successful merger integration efforts, ensuring seamless systems consolidation and minimal disruption to business operations.
  • Achieved significant cost savings by optimizing cloud computing strategies in alignment with business objectives.
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Reduced operational costs for the company through strategic vendor management and contract negotiations.

IT Manager

Dubai Holding Group
07.2016 - 10.2022
  • Responsible for overall functioning of IT systems, infrastructure. (Dynamics NAV/ Data Warehousing/SQL/Power BI/O365/Helpdesk/Cisco Meraki/Aruba/VMware/ISP/Security systems).
  • Working together with multiple brand notions - Inditex (Zara/Zara/Home/Stradivarius), Desigual, Okaidi, Jacadi, Parfois, Vincci, Women Secret, Yves Rocher, Undiz, Sfera to understand & implement global systems & strategies across the region.
  • Managing multiple departments (Applications/Infrastructure/Support) with team of 8 people to service 145 locations, 900 users & more than 5000 IT assets across GCC.
  • Understand business requirements, analyze and provide requirement specific solution by developing or outsourcing.
  • Handling activities entailing managing vendor, annual budgets, and procurement. Researching and proposing new opportunities for improving current IT services and processes.
  • Working in close association with Directors & GM's in defining project scope. Evaluating project schedule with management and all other staff members that will be affected by project activities.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Cyber Security enhancements as per current market trends.

IT Assistant Manager

Dubai Holding Group
03.2014 - 06.2021
  • Responsible for IT infrastructure deployment and management across locations with team of 3 support technicians.
  • Oversaw development and implementation of improvements to support and network operations.
  • Deployment & Management of entire Office 365 Business suite.
  • Management of ISP related services (ADSL/MPLS/IP Telephony).
  • Deployment & Management of Security Systems.
  • MS SQL Database server Administration.
  • Footfall counters deployment, configuration & management.
  • Bio-metric systems deployment, configuration & management.
  • Infrastructure vendor & asset management.
  • Establish IT policy and standards in line with different operational models.
  • Maintenance and Support of Microsoft Dynamics NAV & LS Retail.
  • Defining and implementing IT structure and systems setup, IT standards and procedures, stores opening and operational support.

IT Retail Lead

Q Home Decor / Home Box - Landmark Group
06.2012 - 03.2014
  • Manage Retail/Warehouse/office IT operations and support.
  • Manage IT and inventory team for stock count planning.
  • Store inspections periodically to enhance IT systems performance.
  • Assist IT manager in different scopes, as and when required.
  • IT budget Planning and implementation.
  • Participation in recruitment and selection of IT staff.
  • Managing, tracking and monitoring IT assets.
  • Managing Etisalat accounts for all retail stores and head office.
  • Managing and Administration of Aruba wireless AP console.
  • Managing Avaya IP phones console and Proteus reports.
  • Co-ordination with corporate IT team for various application/system/network connectivity issues.
  • Validating various MIS reports prepared by IT team.
  • Regular Backup administration of File server on tape drives.
  • Maintenance of OPOS BO/DMS/SQL/IIS/File servers.
  • Analyzing user/system issues providing solutions.

IT Support Engineer

Q Home Decor - Landmark Group
08.2010 - 06.2012
  • Retail IT Operations - support for hardware/network components.
  • Support for Oracle Retail Apps including ORPOS, ORSIM, ORPM.
  • Maintenance and support for in-house application (DMS, CRM, Service Request, Asset system, local LPO).
  • Management and troubleshooting of equipment for Attendance/CCTV/Footfall/Music/Paging system.
  • Configuration, designing labels and maintenance of Wi-Fi/Bluetooth/heavy duty barcode printers.
  • Preparing customer loyalty program (Shukran) and POS level reports for Finance and management.
  • Configuration and maintenance of IBM Lotus notes client.
  • Configuration and maintenance of Handheld (PDT) devices.
  • Microsoft Active Directory Management.
  • Providing technical support for over 200 Users.

Hardware & Networking Engineer

Moon Home Group of Companies
10.2008 - 08.2010

Desktop Engineer

Microcat Computers
12.2006 - 06.2007

Education

Bachelor of Science - Computer Science Revised Course 2023

Mumbai University
Mumbai
04.2001 -

Bachelor of Science - Computer Science

Mumbai University
Mumbai
06.2002 - 2007.04

Additional Information

  • Successfully Implemented end to end RFID systems across region leading to accuracy of inventory to 97% & reducing shrinkage drastically.
  • Successfully implemented the omnichannel solutions across the franchise region in coordination with the principles leading to 9% growth.
  • Successfully Initiated, planned & executed ERP upgrade with backed database migration to latest version at 0% failure and downtime.
  • Successfully met financial objectives by forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
  • Commended for saving 20% on fixed spending and 30% on variable overhead spending through a variety of cost-improvement initiatives and better utilization of resources.
  • Successful VAT implementation in UAE, Bahrain & Oman without any issue in compliance with government authorities and regulatory.
  • Meticulous in initiating and improving physical data centre to infrastructure as a service model and thus reducing operational expenditure.
  • Reduced cost by utilizing internal resources in different areas.
  • Increased in-house support of out-of-warranty/dated computers by improving inventory controls, creasing staff training and workspace.
  • Demonstrated excellence in handling all operations of the IT department.
  • Managed FTE's to high efficiencies provided seamless mobility options to end users during COVID-19 period without any delay or issues.
  • Successfully Initiated, planned & executed multiple projects such as Data warehousing / Business intelligence tools / Security Systems / Network infrastructure / Mobile device & asset management / HRMS / Backup solutions.

Certification

Microsoft Certified Professional

Timeline

Regional IT Manager - Middle East

Christian Dior Couture
11.2022 - Current

IT Manager

Dubai Holding Group
07.2016 - 10.2022

IT Assistant Manager

Dubai Holding Group
03.2014 - 06.2021

IT Retail Lead

Q Home Decor / Home Box - Landmark Group
06.2012 - 03.2014

IT Support Engineer

Q Home Decor - Landmark Group
08.2010 - 06.2012

Hardware & Networking Engineer

Moon Home Group of Companies
10.2008 - 08.2010

Trained Cisco Certified Network Associate

06-2008

Novell Certified

05-2008

Trained Microsoft Certified Systems Engineer

04-2008

Microsoft Certified Professional

03-2008

Desktop Engineer

Microcat Computers
12.2006 - 06.2007

Bachelor of Science - Computer Science

Mumbai University
06.2002 - 2007.04

Bachelor of Science - Computer Science Revised Course 2023

Mumbai University
04.2001 -

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Shahanawaz DalviHead of Information Systems & Technology