Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Shahbaz Asghar

Shahbaz Asghar

Senior Solution Integrator (Senior Integration Engineer)
Abu Dhabi

Summary

Experienced IT professional with 9+ years of industry knowledge in global technology firms. Skilled in application development, testing, data analysis, application support, and maintenance. Proficient in telecom applications/products and adept at utilizing programming languages, DevOps tools, and protocols to deliver robust solutions. Seeking to leverage technical skills and abilities to advance my career in a dynamic environment.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Senior Solution Integrator (Integration Engineer)

Ericsson Global Services
Kolkata
06.2022 - 03.2025

Project Domain: Ericsson Online Mediation
Project Name: Orange Poland Mediation Swap
Client: Orange Telecom Poland (OPL)
Duration: 2 years and 10 months
Project Description:
It is a GPRS Mediation Platform(GMP) Swap project where Amdocs Fusionwork Openet is replaced/migrated to Ericsson Online Mediation. GMP allows operators to charge subscribers for data traffic in GPRS/UMTS/LTE network.
Roles and Responsibility:

  • Developed GMP business logic in Ericsson Online Mediation Platform from scratch using Java programming language.
  • Integrated Upstream and Downstream systems using various protocols like Diameter Gy, LDAP, SOAP etc.
  • Worked on Kubernetes containerized based solution.
  • Used Volt DB and PostgreSQL database.
  • Conducted unit and integration testing of the developed solution using testing simulator.
  • Fixed Bug reported in the UAT testing.
  • Supported performance and Load testing of the developed solution.
  • Worked closely with the Solution Architect to design LLD and HLD documents to build and provide the robust and scalable solution.

Technical Support Analyst II

CSG International
Bengaluru
02.2019 - 05.2022

Project Domain: Telecom Wholesale.
Project Name: IOD Project Phoenix
Client : HGES CKH IOD

Duration : 1.5 years

Project Description:

IOD Project Phoenix provide wholesale billing and revenue share capabilities that supports the Google Fi and other MVNOs customer with the help of below application systems:

  • CSG Mediation (IME - Intermediate) is a offline mediation systems .
  • CSG Interconnect (ICT) is a wholesale billing application.
  • CSG Interconnect Financial Manager (IFM) acts as an invoice and report generation tool.

Roles and Responsibility:

  • Provided L2 Support and maintenance of all the applications and its servers.
  • Analyzed and Resolved any application issues within given SLA.
  • Followed ITIL process for Incident and Service request management using ticketing tool Remedy and Jira.
  • Perform monthly billing for all MVNOs.
  • Application and OS patch deployments on all application servers hosted on AWS.
  • Working with AWS console.

Project Domain: Telecom Wholesale.
Project Name: CSG Route(ASCADE) Product Support
Client : Multiple(20+) including British Telecom, TalkTalk, Reliance Jio etc

Duration: 1 year
Project Description:

L2 Support for CSG Route v10 (ASCADE) Product.

  • CSG Route is primarily a software system for telecoms interconnect
    businesses, which helps carriers/operators to buy and sell international voice calls and its routing implementation on switch.

Roles and Responsibility:

  • Provided L2 Support and maintenance of Route application.
  • Analyzed and Resolved any application issues within given SLA.
  • Followed ITIL process for Incident, Service and Change request management using ticketing tool Remedy and Jira.
  • Application patch deployment.

Application Support Analyst

Tech Mahindra Ltd
Pune
09.2015 - 02.2019

Project Domain: BT Wholesale. Project Name: GSITCIO_UKOthers_ASM_FP Client: British Telecom Role: Application Support Group Duration: 2 years

Project description:

ROP (Route Optimization Platform) is essentially the CSG Route application heavily customized according to BT requirement for BT Wholesale Lob. This system performs route optimization and pricing management for BTW's international voice traffic.

Roles and Responsibility:

• Supporting and maintaining the application.
• Resolving any application issues within SLA.
• SR handling using bridge clarify ticketing tool
• Change request creation using HPSM
• 100% SLA compliance.

Education

B.Tech - Computer Science

Birla Institute of Technology Mesra
04.2011 - 04.2015

12th standard -

CBSE | ST. Karens' Secondary School
PATNA
04.2008 - 04.2010

10th -

CBSE | Mother's International Academy
PATNA
03.2007 - 03.2008

Skills

Telecom Applications/Products knowledge (OSS/BSS) : Ericsson Mediation (EM/OLM): - Offline and online mediation, CSG Intermediate: - IME mediation system, CSG Interconnect: - Wholesale billing system, CSG Route (ASCADE): - Telecom routing Platform, CSG Financial Manager: - Invoice generation application

Accomplishments

  • Received 1 Platinum and 2 Gold awards for the work in OPL project in Ericsson.
  • Received CSG SPOTLIGHT ON EXCELLENCE AWARD for the work in CSG Route product support.
  • Awarded with Pat on the Back (POB) for the work and performance in BT ROP project.

Timeline

Senior Solution Integrator (Integration Engineer)

Ericsson Global Services
06.2022 - 03.2025

Technical Support Analyst II

CSG International
02.2019 - 05.2022

Application Support Analyst

Tech Mahindra Ltd
09.2015 - 02.2019

B.Tech - Computer Science

Birla Institute of Technology Mesra
04.2011 - 04.2015

12th standard -

CBSE | ST. Karens' Secondary School
04.2008 - 04.2010

10th -

CBSE | Mother's International Academy
03.2007 - 03.2008
Shahbaz AsgharSenior Solution Integrator (Senior Integration Engineer)