Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
AccountManager
Shahbaz Mahmood

Shahbaz Mahmood

Administration & Management, Customer Service And Sales Expert.
AL Ain (Abu Dhabi)

Summary

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with 8 years of experience in office administration and management, customer service, and sales. I am excellent at working with others to achieve a certain objective on time and with excellence.

Overview

14
14
years of professional experience
2
2
years of post-secondary education
5
5
Certifications

Work History

Direct Sales Executive (Microsoft Products)

PROMODELL
Dubai
04.2023 - Current
  • Drove team revenue totals by bringing in top sales numbers.
  • Stayed current on company offerings and industry trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Consulted with businesses to supply accurate product and service information.

Customer Transition Management Executive

Skylines Tax Consultancy D
Dubai
10.2017 - 10.2019
  • Documentation for VAT filing
  • Online software demonstration
  • Financial statement preparation
  • Provision of FTA (Federal Tax Authority, UAE) existing & updated terms & conditions updates
  • Retention of dissatisfied business services customers and generated more revenue
  • Timely interaction & communication for the satisfaction of clients
  • Daily report submission to the higher authorities
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Developed strong communication and organizational skills through working on group projects.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Complaint Desk Executive

Telenor Pakistan (Telecommunication Company)
Lahore
02.2009 - 12.2015
  • Excellent communication skills, both verbal and written.
  • Performed as an effective communicator and ensured all complaints are acknowledged in a timely manner.
  • Performed as the first point of contact for all customer-related issues.
  • Contacted the customers on a weekly basis and reported to the immediate manager about the satisfaction level of the customer regarding the resolution provided by the customer relation office.
  • Provided complaint trends report to the immediate manager to improve the service level.
  • Worked in Outbound Contact Centre as a Customer Relation Officer (Feb 2014- Jan 2015)
  • Worked on Handset Sales Project.
  • Completed outbound calling tasks assigned by the management on daily basis.
  • Identified potential sales opportunities and kept a strong follow-up to achieve the unit’s tasks.
  • Shared MOMs with Unit & Team Leads on daily basis.
  • Conducted Huddles on daily basis.
  • Worked in Business Contact Centre as a Customer Relation Officer (Feb 2013- Jan 2014)
  • Ended every monthly target/KSI (Key Success Indicator) with an average of “A “Grade.
  • Ended every month with an average of grade “A+” in sales
  • Provided Customer Service to postpaid subscribers with excellence.
  • Answered calls and provided the best solutions.
  • Performed Callback task / escalation calls.

Education

Bachelor of Arts - Sociology

UNIVERSITY OF THE PUNJAB
Pakistan
09.2005 - 08.2007

Skills

Direct sales expert

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Accomplishments

  • Financial gain – Revenue generated for the "Skylines Tax Consultancy" as a "Customer Retention Executive"
  • Financial savings – Project prepared for financial saving and increased revenue for the "Telenor Pakistan" (Telecommunication Company)
  • Time savings – Suggestion rose in PPT presentation to reduce the customer's complaint TAT (Turn Around Time) to get the satisfaction of the customer.
  • Growth – Provided training to the professional growth of company employees to boost the company sales & revenue.
  • Customer goals – Facilitate the targeted company customers to achieve their goals with the relevant training.
  • Targets –Hitting and exceeding targets set by my previous employers.
  • Languages - Fluent in English, Urdu, Hindi, and Punjabi
  • Selling Skills- TOP Seller in Prepaid/Post-paid of value-added service products in Telenor Pakistan (inbound & outbound)
  • Counselling Skills- Counselled the targeted population to reduce the high-risk factors of spreading disease. “CONTECH International &” Pak Plus Society”.
  • Administrative Skills- Providing administrative and clerical support (accounting, mailing, filing, resolving problems, answering phone calls, preparing letters, power point presentations/reports and emails, minutes of meetings, point of contact for clients, adhering to office policies and procedures, especially regarding confidentiality)

Certification

Outbound Sales SUPERSTAR (The Certificate of Excellance from Telenor Pakistan)

Interests

Cricket, Music, Research

Timeline

Direct Sales Executive (Microsoft Products)

PROMODELL
04.2023 - Current

Customer Transition Management Executive

Skylines Tax Consultancy D
10.2017 - 10.2019

Outbound Sales SUPERSTAR (The Certificate of Excellance from Telenor Pakistan)

09-2015

Customer Complaint Desk Executive

Telenor Pakistan (Telecommunication Company)
02.2009 - 12.2015

Bachelor of Arts - Sociology

UNIVERSITY OF THE PUNJAB
09.2005 - 08.2007

Basic Knowledge & Information on HIV/AIDS from (PNAC, British Council, DFID, Interact worldwide, Punajab AIDS Control Program)

04-2005

Training about HIV/AIDS awareness and prevention workshop from (Family Health International Pakistan)

07-2004

National Youth Forum on HIV/AIDS from (Save the Children)

11-2002

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Shahbaz MahmoodAdministration & Management, Customer Service And Sales Expert.