Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shahbaz Ali Sadiq

Dubai

Summary

Experienced and dedicated customer service professional with a proven track record of delivering exceptional support and cultivating strong client relationships. Over the years, I have consistently demonstrated a commitment to exceeding customer expectations and resolving issues with efficiency and empathy. Skilled in communication. problem-solving, and maintaining a positive customer experience


Overview

11
11
years of professional experience
1
1
Certification

Work History

Relationship Associate Officer

Tanfeeth LLC - Dubai
01.2022 - Current
  • Effectively communicating with clients to manage their accounts, credit cards, loans and digital banking
  • Provide assistance to Private, Priority, SME and Mass banking customers to resolve issues as per their profile package.
  • Build and maintain strong relationships with bank clients by providing personalized assistance, and ensuring their satisfaction with the bank's services.

Contact Center Agent

Arabian Automobile Association - Dubai
04.2021 - 11.2021
  • Respond promptly to calls for assistance and interact with distressed clients in a professional and empathetic manner, explaining the available services and estimated wait times, and keeping them informed throughout the process.
  • Safely tow and recover vehicles facing mechanical issues, accidents, or other emergencies, using the appropriate equipment and techniques through effective communication with dispatch team, including updating them on location, the status of the assistance call, and any changes to the situation.
  • Complete detailed incident reports, including the cause of the breakdown, the services provided, and any charges incurred. Ensure all paperwork is accurate and filed appropriately.

Dispatch Center Agent

Ultimate HR Solutions - Dubai
12.2017 - 03.2019
  • Receive and manage incoming calls from customers requesting taxi services by efficiently match available taxis with customer requests based on location, preferences, and availability of vehicles, ensuring timely pickups.
  • Address customer inquiries, concerns, and complaints professionally by resolve any operational issues, such as delays or service disruptions, with a focus on minimizing customer impact and ensuring a smooth dispatch process.

Insurance Executive

AIMBPO - Rawalpindi
02.2013 - 06.2017
  • Contacting the customers with history of Road traffic accidents via cold calling.
  • Gathering customer's insurance details and vehicle information for insurance compensation to be forwarded to solicitors for processing.
  • Follow ups to acheive SLA.

Education

High School Diploma -

Indus College
Rawalpindi - Pakistan
05.2011

Skills

  • Detail oriented
  • Customer Relationship Management
  • Organization skills

Languages

English
Urdu/Hindi

Certification

International General Certificate Occupational Health and Safety

NEBOSH UK

January 2021

Timeline

Relationship Associate Officer

Tanfeeth LLC - Dubai
01.2022 - Current

Contact Center Agent

Arabian Automobile Association - Dubai
04.2021 - 11.2021

Dispatch Center Agent

Ultimate HR Solutions - Dubai
12.2017 - 03.2019

Insurance Executive

AIMBPO - Rawalpindi
02.2013 - 06.2017

High School Diploma -

Indus College

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Shahbaz Ali Sadiq