Shahd Najjar
Abu Dhabi,UAE
Summary
Accomplished professional with extensive expertise in the travel industry, specializing in flight booking and reservation management. Demonstrates proficiency in payment processing, internet booking engines, and customer negotiation, ensuring seamless travel agency operations. Adept at handling pressure and multitasking efficiently while maintaining a high level of confidentiality. Strong collaborative skills and effective networking abilities enhance process improvement and customer service excellence. Committed to leveraging tourism knowledge and airline codes expertise to drive successful travel consultations and enhance customer satisfaction.
Overview
2
2
years of professional experience
2019
2019
years of post-secondary education
Work history
Ticketing and reservation officer
Muscat Travel & Tourism
Muscat , Oman
09.2022 - 06.2024
- Streamlined processes for enhanced customer satisfaction.
- Adhered strictly to company policies whilst processing tickets and reservations.
- Fostered positive relationships with clientele by providing personalised service.
- Handled cash and card transactions efficiently for smooth payment process.
- Improved booking system efficiency through regular database management.
- Updated computer systems with client reservations promptly.
- Assisted customers with flight schedules, provided accurate information.
- Communicated ticket details clearly to avoid any confusion.
Education
High School Diploma -
Yatma high School for Girls
Palestine Skills
- Skilled in payment processing
- Internet booking engine usage
- Customer negotiation
- Pressure handling
- Flight booking expertise
- Collaborative working
- Feedback handling
- Effective networking
- Multitasking efficiency
- Travel industry awareness
- Travel consultation
- Travel agency operations
- Process improvement understanding
- Airline codes knowledge
- High-Level confidentiality
- Tourism knowledge
- Complaint handling
- Reservation management
- Customer Service
- Call centre experience
- Flight reservation systems
Languages
English
Intermediate
Arabic
Native
Timeline
Ticketing and reservation officer
Muscat Travel & Tourism
09.2022 - 06.2024
High School Diploma -
Yatma high School for Girls