Shaheed Shaikh
Customer Service
Dubai
Summary
Proficient Customer Service Representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Collection Specialist
SHAHEED ILYAS SHAIKH
Bangalore
09.2021 - 07.2022
- Worked in call center environment handling manual and dialed 60 outbound calls day.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group
Administrative Assistant
Nashir Husen Marine Services
Dubai
01.2021 - 07.2021
- Pre-check all support system by formal customer Authorization to include additional repair work
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintain customer complaints, feedback & resolutions
- Interacted with vendors to purchase and set up equipment and services.
- Increased sales by 10%
Customer Service Agent
Dnata
Dubai
10.2017 - 09.2020
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used DMAC to prepare pre-departure and post-departure reports and passenger manifests.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Education
Bachelor of Arts - History
Gitam University
India - Vishakapatnam 09.2016 - 08.2022
High School Diploma -
National Institute of Open Schooling
India - Chitoor 06.2014 - 07.2016
Skills
Documentation and reporting
Complaint resolution
Customer Relations
Empathetic and genuine
Outstanding communication skills
Call center experience
Scripted responses
Bookkeeping
Critical Thinking
Good Telephone Etiquette
Organization and Time Management
Additional Information
- ACHIEVEMENTS & AWARDS NAJM - , In recognition of good attendance without sickness or absence, during the year 2018.
- Employee of the Month By Northstar for the Month Of April 2022.
- Valid U.A.E Driving License Until 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Collection Specialist
SHAHEED ILYAS SHAIKH
09.2021 - 07.2022
Administrative Assistant
Nashir Husen Marine Services
01.2021 - 07.2021
Customer Service Agent
Dnata
10.2017 - 09.2020
Bachelor of Arts - History
Gitam University
09.2016 - 08.2022
High School Diploma -
National Institute of Open Schooling
06.2014 - 07.2016