Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
AccountManager
Shaheed Shaikh

Shaheed Shaikh

Customer Service
Dubai

Summary

Proficient Customer Service Representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Collection Specialist

SHAHEED ILYAS SHAIKH
Bangalore
09.2021 - 07.2022
  • Worked in call center environment handling manual and dialed 60 outbound calls day.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group

Administrative Assistant

Nashir Husen Marine Services
Dubai
01.2021 - 07.2021
  • Pre-check all support system by formal customer Authorization to include additional repair work
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintain customer complaints, feedback & resolutions
  • Interacted with vendors to purchase and set up equipment and services.
  • Increased sales by 10%

Customer Service Agent

Dnata
Dubai
10.2017 - 09.2020
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Used DMAC to prepare pre-departure and post-departure reports and passenger manifests.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Education

Bachelor of Arts - History

Gitam University
India - Vishakapatnam
09.2016 - 08.2022

High School Diploma -

National Institute of Open Schooling
India - Chitoor
06.2014 - 07.2016

Skills

    Documentation and reporting

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Additional Information

  • ACHIEVEMENTS & AWARDS NAJM - , In recognition of good attendance without sickness or absence, during the year 2018.
  • Employee of the Month By Northstar for the Month Of April 2022.
  • Valid U.A.E Driving License Until 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Collection Specialist

SHAHEED ILYAS SHAIKH
09.2021 - 07.2022

Administrative Assistant

Nashir Husen Marine Services
01.2021 - 07.2021

Customer Service Agent

Dnata
10.2017 - 09.2020

Bachelor of Arts - History

Gitam University
09.2016 - 08.2022

High School Diploma -

National Institute of Open Schooling
06.2014 - 07.2016

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