Shaheen Sulaiman
Operation Quality Control Supervisor
Dubai
Summary
Results-driven and detail-oriented MBA graduate with over 8 years of proven experience in Last Mile Delivery, Courier Operations, Training, and Administration. Demonstrating a consistent track record of enhancing operational efficiency and driving measurable results, managed cross-functional responsibilities with precision and professionalism. Committed to contributing to organizational success through strategic execution and continuous improvement, dedicated to delivering exceptional performance and achieving optimal outcomes.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Operation Quality Control Supervisor
J&T EXPRESS UAE
Dubai
04.2025 - Current
- Auditing daily courier operations across pickup, sorting, and delivery, ensuring compliance with SOPs and quality standards.
- Monitoring and analyzing quality KPIs such as delivery success rates, rider performance, parcel accuracy, and SLA adherence.
- Leading root cause analysis on delivery failures, RTOs, and customer complaints; implementing corrective actions to improve service.
- Arranging 500+ re-dispatches for parcels across all GCC countries to improve client satisfaction and signing rates.
- Tracking parcels with missing nodes, ensuring follow-up actions with stations for timely updates.
- Performing inventory analysis of 3000+parcels across GCC stations to reduce lost items and improve operational efficiency.
- Tracking parcels with insufficient delivery attempts, arranging redeliveries to meet SLAs.
- Coordinating reverse pickups, RTOs, and redispatches, ensuring adherence to KPI targets.
- Monitoring client signing rates closely, taking corrective actions to maintain high levels of satisfaction.
- Supervising and training QC inspectors and operational teams on quality standards, process updates, and SOP adherence.
Drop Point Operation Supervisor
J&T EXPRESS UAE
07.2024 - 04.2025
- Monitoring the station arrival vs dispatch with timely monitoring for UAE and other GCC.
- Arranging RTO by following different rules for each clients.
- Arranging redispatch for next day to increase signing rate and customer and client satisfaction.
- Preparing report on pending abnormal parcels to analyze the route of each parcels.
- Preparing report on pending holding parcels to understand the inventory capacity.
- Assigning route interrupted reverse parcels to right station Managing audit team about parcel reviews and fake updates.
- Prepared and analyzed the Project reports related to various parameters.
Training Supervisor
J&T EXPRESS UAE
12.2023 - 08.2024
- Designing Training Programs: Collaborating with department heads and human resources to develop training programs tailored to the needs of different teams or departments within the organization.
- Training Needs Assessment: Identifying training needs by conducting assessments, analyzing performance gaps, and gathering feedback from managers and employees.
- Training Delivery: Conducting training sessions, workshops, and seminars for employees either in-person or virtually.
- Supervising Training Sessions: Overseeing the delivery of training sessions conducted by other trainers or subject matter experts.
- Monitoring Training Progress: Tracking the progress of trainees and evaluating the effectiveness of training programs through assessments, quizzes, and surveys.
- Providing Feedback: Offering constructive feedback and coaching to trainees to help them improve their performance.
- Updating Training Materials: Regularly updating training materials and content to ensure they remain current and relevant.
- Collaboration: Collaborating with other departments, such as human resources, operations, and management, to align training initiatives with organizational goals.
- Performance Evaluation: Evaluating the performance of trainers and training programs to identify areas for improvement and make recommendations for enhancements.
- Reporting: Generating reports on training activities, attendance, and outcomes to management for review and decision-making.
Training Specialist
J&T EXPRESS UAE
Dubai
07.2022 - 12.2023
- Create training materials that reflect the newly implemented policies.
- For reporting purposes, keep up the entire of training activities and attendance.
- Provide in-person and online training sessions with live demonstrations for employees.
- Work with cross-functional teams to provide training materials that are accurate and efficient.
- Design training programs and materials based on identified needs.
- Develop and administer training programs to inform employee about the company's SOP and operating procedures.
- Analyze performance gaps and determine the skills and knowledge required for improvement.
- Work closely with different department heads, and other responsible employee to ensure training content aligns with organizational goals.
- Developing skill training program for employee welfare and growth.
- Collaborate with product development teams to ensure new products are effectively integrated into training materials and programs.
- Maintain records of each training for future references and effectively communicate training schedules, objectives, and expectations to participants.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Operations Lead
SHADOW FAX TECHNOLOGIES LTD
01.2021 - 05.2022
- Managed team of 150 fleet measuring and reporting the effectiveness of the department activities.
- Measure, track and monitor all assigned KPIʼs.
- Preparation of rosters for all riders includes zones. Restructured the assignment of live deliveries and interfered where needed.
- Re-engineered and improve Rider Performance and Compliance. Introduced safety gears and improve Rider Performance and Compliance. Introduced safety gears to riders via Rider captains.
- Lead a Team of Fleet Coordinators and Rider Captains, Training Executives, OMT Experts & Logistics Associates.
- Coordinate delivery of products, dispatching, routing, and tracking of delivery vehicles Ensure all deliveries/pick-ups are done efficiently.
- Formulating tracking report and performing logistical analysis for last mile to achieve operational efficiency.
- Prepared and analyzed the Project reports related to various parameters and SLA's.
- Handling customer escalations doing RCA's and figuring out gap.
Administration Manager
PARAKH CONSULTING LLP
03.2019 - 12.2020
- Supervising the day-to-day operations of the administrative department and staff members.
- Developing, reviewing, and improving administrative systems, policies, and procedures.
- Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
- Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
- Oversee the preparation, analysis, negotiation, and review of contracts related to purchasing materials, supplies, products, or services Maintaining employee database.
- Coordinating travel plans and accommodation.
- Meeting and greeting clients and other visitors.
- Invoice and expenses management.
Operation Supervisor
ARAB INDO GENERAL TRADING LLC
10.2016 - 12.2018
- Inbound & Outbound process of shipping & deliveries.
- Supervised employees to help ensure efficiency and productivity.
- Prepared a routine schedule for daily operations.
- Assist in the supervision of Dispatch Department.
- Monitor progress of daily operations, and reassigns employees and makes route changes as necessary.
Education
MBA - Human Resource Management
BHARATIYAAR UNIVERSITY
INDIA 05.2017 - 06.2019
BBA - Human Resource Management
SIKKIM MANIPAL UNIVERSITY
INDIA 05.2014 - 06.2017
Skills
Quality assurance training expertise
Clear interpersonal communication
Proficient in prioritizing tasks
Responsive to new challenges
Group project collaboration
Mentorship and skill development
Versatile in new environments
Analytical problem-solving
Passport Details
Y8795201
Personal Information
- Date of Birth: 08/06/94
- Gender: Female
- Visa Status: Employment
Mobile Numbers
- 055-3403127
- 0521438550
Timeline
Operation Quality Control Supervisor
J&T EXPRESS UAE
04.2025 - Current
Drop Point Operation Supervisor
J&T EXPRESS UAE
07.2024 - 04.2025
Training Supervisor
J&T EXPRESS UAE
12.2023 - 08.2024
Training Specialist
J&T EXPRESS UAE
07.2022 - 12.2023
Operations Lead
SHADOW FAX TECHNOLOGIES LTD
01.2021 - 05.2022
Administration Manager
PARAKH CONSULTING LLP
03.2019 - 12.2020
MBA - Human Resource Management
BHARATIYAAR UNIVERSITY
05.2017 - 06.2019
Operation Supervisor
ARAB INDO GENERAL TRADING LLC
10.2016 - 12.2018
BBA - Human Resource Management
SIKKIM MANIPAL UNIVERSITY
05.2014 - 06.2017
Similar Profiles
USAMA ASLAMUSAMA ASLAM
Senior Operations Supervisor at J&T Express UAESenior Operations Supervisor at J&T Express UAE
ALY ELSAYED ALY MAHMOUD MONTASERALY ELSAYED ALY MAHMOUD MONTASER
Lead Project Engineer at (GUPCO) JV UAE Dragon OilLead Project Engineer at (GUPCO) JV UAE Dragon Oil
Mohamed El Sayed AbbasMohamed El Sayed Abbas
Senior accountant & financial coordinator at Ministry of education - UAESenior accountant & financial coordinator at Ministry of education - UAE