Hi, I’m
SHAHEER SHAJAHAN
Assistant Relationship Manager
Dubai,UAE
Summary
Results-driven Relationship Manager with exemplary leadership, time management and analytical skills. Well-versed with customer relationship management practices and computer software. Responsible professional willing to exceed expectations.
Overview
9
years of professional experience
Work history
EMIRATES ISLAMIC BANKDUBAI, UAE
ASSISTANT RELATIONSHIP MANAGER
2022.04 - Current (4 education.years_Label & 2 education.months_Label)
Job overview
- Handling Team
- Managed long-term customer relationships to increase revenue.
- Addressed enquiries and resolved complaints and issues.
- Designed email campaigns to boost sales and conversion rates.
- Cross-sold products and services to complement decision making process.
- Exceeded sales targets by delivering high call volumes and tailored product recommendations.
- Retained customers with multi-channel engagement strategy.
- Identified and developed new business opportunities, expanding existing client bases.
- Scrutinized clients' business records, finding opportunities to improve performance.
- Advised customers on product upgrades and rollouts.
- Negotiated mutually beneficial contracts and agreements.
- Served as primary point of contact for portfolio of various clients.
- Conducted in-depth client visits and periodic business reviews.
- Represented company at industry events and conferences.
- Identified at-risk clients, taking necessary action to maximise retention.
- Maximized revenue by using HubSpot to drive efficiencies.
- Formulated customer satisfaction surveys to gather feedback for improvement.
- Ran Salesforce reports to analyze customer base and target engagement.
- Performed regular SLA reviews with customers, making required revisions.
N O W PAYMENT AND SERVICE PROVIDERDubai, UAE
ONBOARDING ASSOCIATE LEAD
2020.12 - 2022.04 (1 education.year_Label & 4 education.months_Label)
Job overview
- Co-ordinating with companies to be onboard
- Achieving monthly team target and motivating team to the targets
- Conducting meetings and arranging meeting locations
- Providing Training for Onboarded companies and their Employees
- Scheduling roster for my assistant staffs for their daily meetings
- Compile/Update Reports
- Follow Up Calls & assignments
- Maintains relationships with clients by providing support, information and guidance, researching new opportunities
- Doing EKYC and Activating their Salary Cards
- Attending meetings and giving training for the Corporate Employees all over the UAE
ABU DHABI COMMERCIAL BANKDUBAI, UAE
SENIOR RELATIONSHIP OFFICER
2015.04 - 2020.02 (4 education.years_Label & 10 education.months_Label)
Job overview
- Conducted research into references for reliable approval outcomes.
- Documented client applications for personal, business and mortgage loans.
- Interviewed customers to assess current and projected financial positions.
- Maintained impeccable records of payments and documentation of transactions.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Built positive relationships with lenders to achieve optimal client deals.
- Prepared documentation on loan repayment feasibility.
- Updated client records with successful credit and loan applications.
- Reviewed and submitted applications to management with recommendations.
- Completed documentation for lines of credit and loans on behalf of customers.
- Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
- Prompted customers with overdue payments to avoid penalties.
- Met with applicants to collect information about personal histories, current loans and income.
- Monitored financial markets to recommend suitable client products.
- Wrote professional correspondence outlining ageing account information.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Evaluated client credit check outcomes to provide complete financial advice.
- Analyzed financial statements to identify client viability and risk.
- Devised credit and repayment plans for secure finance management.
- Identified prospect needs and offered appropriate products and services.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
- Listened to customer problems, objections and concerns, offering tailored solutions.
JET AIWAYSBANGALORE, INDIA
OFFICER
2014.01 - 2015.02 (1 education.year_Label & 1 education.month_Label)
Job overview
- Applied manual handling techniques to routinely lift and carry freight.
- Documented incidents to maintain security logs.
- Screened baggage to identify and remove threats.
- Controlled and monitored access points to identify and report suspicious individuals and activities.
- Directed hazard inspections of runways and navigational installations to identify causes of danger.
- Used knowledge of emergency procedures to manage crisis situations.
- Exercised concentration and initiative to identify and locate potentially life-threatening devices.
- Escorted individuals to service areas to practice security measures.
- Drafted reports to submit incident information and updates to management.
- Produced accurate and detailed notes to facilitate Incident Report (IR) process.
- Worked with team to optimize screening and security checks.
- Monitored movements of passengers and employees to avoid safety being compromised.
- Maintained professional conduct and systematic methodology in face of difficult situations and challenging customers.
- Identified dangerous and prohibited objects by conducting physical inspections and operating x-ray machines to screen cargo.
- Loaded and unloaded pallets to facilitate smooth x-ray process.
- Conducted screening and security checks to execute and facilitate safe transportation of cargo.
- Performed mobile, foot and static patrols in assigned areas to provide safety and security.
- Responded to pilot or crew to provide necessary assistance.
Education
AVALON KARNATAKA UNIVERCITYBANGALORE,INDIA
MBA from AVIATION
2012 - 2014 (2 education.years_Label)
KRISTU JAYANTI COLLEGEBANGALORE , INDIA
BCA from BACHELOR OF COMPUTER APPLICATION
2009 - 2012 (3 education.years_Label)
ALISON ACADEMYMOUNT CARMEL, IRELAND
ISLAMIC BANKING CERTIFICATION from ISLAMIC BANKING
05.2019
KUONI ACADEMYBANGALORE, INDIA
DIPLOMA from CUSTOMER SERVICE
07.2018
Skills
- Prospecting
- Process improvement
- CRM technologies
- Salesforce
- Business development
- Customer service
- Market research expertise
- Sales strategy familiarity
- Energetic
- Key account development
- Lead generation
- Team oversight
Additional Information
- EMPLOYMENT DETAILSAvailability : As soon as possible, Willing to Travel/Relocate : Yes
- Visa Status : Employment VisaDubai License : Yes
Languages
English
Fluent
Malayalam
Native
Hindi
Fluent
Tamil
Advanced
Kannada
Upper intermediate
Arabic
Elementary
Timeline
ASSISTANT RELATIONSHIP MANAGER
EMIRATES ISLAMIC BANK
2022.04 - Current (4 education.years_Label & 2 education.months_Label)
ONBOARDING ASSOCIATE LEAD
N O W PAYMENT AND SERVICE PROVIDER
2020.12 - 2022.04 (1 education.year_Label & 4 education.months_Label)
SENIOR RELATIONSHIP OFFICER
ABU DHABI COMMERCIAL BANK
2015.04 - 2020.02 (4 education.years_Label & 10 education.months_Label)
OFFICER
JET AIWAYS
2014.01 - 2015.02 (1 education.year_Label & 1 education.month_Label)
AVALON KARNATAKA UNIVERCITY
MBA from AVIATION
2012 - 2014 (2 education.years_Label)
KRISTU JAYANTI COLLEGE
BCA from BACHELOR OF COMPUTER APPLICATION
2009 - 2012 (3 education.years_Label)
ALISON ACADEMY
ISLAMIC BANKING CERTIFICATION from ISLAMIC BANKING
2022
KUONI ACADEMY
DIPLOMA from CUSTOMER SERVICE
2011