Hi, I’m
SHAHEER SHAJAHAN
Assistant Relationship Manager
Dubai,UAE
Summary
Results-driven Relationship Manager with exemplary leadership, time management and analytical skills. Well-versed with customer relationship management practices and computer software. Responsible professional willing to exceed expectations.
Overview
9
years of professional experience
Work History
EMIRATES ISLAMIC BANKDUBAI, UAE
ASSISTANT RELATIONSHIP MANAGER
04.2022 - Current
Job overview
- Handling Team
- Managed long-term customer relationships to increase revenue.
- Addressed enquiries and resolved complaints and issues.
- Designed email campaigns to boost sales and conversion rates.
- Cross-sold products and services to complement decision making process.
- Exceeded sales targets by delivering high call volumes and tailored product recommendations.
- Retained customers with multi-channel engagement strategy.
- Identified and developed new business opportunities, expanding existing client bases.
- Scrutinized clients' business records, finding opportunities to improve performance.
- Advised customers on product upgrades and rollouts.
- Negotiated mutually beneficial contracts and agreements.
- Served as primary point of contact for portfolio of various clients.
- Conducted in-depth client visits and periodic business reviews.
- Represented company at industry events and conferences.
- Identified at-risk clients, taking necessary action to maximise retention.
- Maximized revenue by using HubSpot to drive efficiencies.
- Formulated customer satisfaction surveys to gather feedback for improvement.
- Ran Salesforce reports to analyze customer base and target engagement.
- Performed regular SLA reviews with customers, making required revisions.
N O W PAYMENT AND SERVICE PROVIDERDubai, UAE
ONBOARDING ASSOCIATE LEAD
12.2020 - 04.2022
Job overview
- Co-ordinating with companies to be onboard
- Achieving monthly team target and motivating team to the targets
- Conducting meetings and arranging meeting locations
- Providing Training for Onboarded companies and their Employees
- Scheduling roster for my assistant staffs for their daily meetings
- Compile/Update Reports
- Follow Up Calls & assignments
- Maintains relationships with clients by providing support, information and guidance, researching new opportunities
- Doing EKYC and Activating their Salary Cards
- Attending meetings and giving training for the Corporate Employees all over the UAE
ABU DHABI COMMERCIAL BANKDUBAI, UAE
SENIOR RELATIONSHIP OFFICER
04.2015 - 02.2020
Job overview
- Conducted research into references for reliable approval outcomes.
- Documented client applications for personal, business and mortgage loans.
- Interviewed customers to assess current and projected financial positions.
- Maintained impeccable records of payments and documentation of transactions.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Built positive relationships with lenders to achieve optimal client deals.
- Prepared documentation on loan repayment feasibility.
- Updated client records with successful credit and loan applications.
- Reviewed and submitted applications to management with recommendations.
- Completed documentation for lines of credit and loans on behalf of customers.
- Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
- Prompted customers with overdue payments to avoid penalties.
- Met with applicants to collect information about personal histories, current loans and income.
- Monitored financial markets to recommend suitable client products.
- Wrote professional correspondence outlining ageing account information.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Evaluated client credit check outcomes to provide complete financial advice.
- Analyzed financial statements to identify client viability and risk.
- Devised credit and repayment plans for secure finance management.
- Identified prospect needs and offered appropriate products and services.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
- Listened to customer problems, objections and concerns, offering tailored solutions.
JET AIWAYSBANGALORE, INDIA
OFFICER
01.2014 - 02.2015
Job overview
- Applied manual handling techniques to routinely lift and carry freight.
- Documented incidents to maintain security logs.
- Screened baggage to identify and remove threats.
- Controlled and monitored access points to identify and report suspicious individuals and activities.
- Directed hazard inspections of runways and navigational installations to identify causes of danger.
- Used knowledge of emergency procedures to manage crisis situations.
- Exercised concentration and initiative to identify and locate potentially life-threatening devices.
- Escorted individuals to service areas to practice security measures.
- Drafted reports to submit incident information and updates to management.
- Produced accurate and detailed notes to facilitate Incident Report (IR) process.
- Worked with team to optimize screening and security checks.
- Monitored movements of passengers and employees to avoid safety being compromised.
- Maintained professional conduct and systematic methodology in face of difficult situations and challenging customers.
- Identified dangerous and prohibited objects by conducting physical inspections and operating x-ray machines to screen cargo.
- Loaded and unloaded pallets to facilitate smooth x-ray process.
- Conducted screening and security checks to execute and facilitate safe transportation of cargo.
- Performed mobile, foot and static patrols in assigned areas to provide safety and security.
- Responded to pilot or crew to provide necessary assistance.
Education
AVALON KARNATAKA UNIVERCITYBANGALORE,INDIA
MBA from AVIATION
2012 - 2014 (2 years)
KRISTU JAYANTI COLLEGEBANGALORE , INDIA
BCA from BACHELOR OF COMPUTER APPLICATION
2009 - 2012 (3 years)
ALISON ACADEMYMOUNT CARMEL, IRELAND
ISLAMIC BANKING CERTIFICATION from ISLAMIC BANKING
05.2019
KUONI ACADEMYBANGALORE, INDIA
DIPLOMA from CUSTOMER SERVICE
07.2018
Skills
- Prospecting
- Process improvement
- CRM technologies
- Salesforce
- Business development
- Customer service
- Market research expertise
- Sales strategy familiarity
- Energetic
- Key account development
- Lead generation
- Team oversight
Additional Information
- EMPLOYMENT DETAILSAvailability : As soon as possible, Willing to Travel/Relocate : Yes
- Visa Status : Employment VisaDubai License : Yes
Languages
English
Fluent
Malayalam
Native
Hindi
Fluent
Tamil
Advanced
Kannada
Upper intermediate
Arabic
Elementary
Timeline
ASSISTANT RELATIONSHIP MANAGER
EMIRATES ISLAMIC BANK
04.2022 - Current
ONBOARDING ASSOCIATE LEAD
N O W PAYMENT AND SERVICE PROVIDER
12.2020 - 04.2022
SENIOR RELATIONSHIP OFFICER
ABU DHABI COMMERCIAL BANK
04.2015 - 02.2020
OFFICER
JET AIWAYS
01.2014 - 02.2015
AVALON KARNATAKA UNIVERCITY
MBA from AVIATION
2012 - 2014 (2 years)
KRISTU JAYANTI COLLEGE
BCA from BACHELOR OF COMPUTER APPLICATION
2009 - 2012 (3 years)
ALISON ACADEMY
ISLAMIC BANKING CERTIFICATION from ISLAMIC BANKING
2022
KUONI ACADEMY
DIPLOMA from CUSTOMER SERVICE
2011
Similar Profiles
Mohammad Saeed AbdullahMohammad Saeed Abdullah
Business Banking, Assistant Relationship Manager at Emirates Islamic Bank PJSBusiness Banking, Assistant Relationship Manager at Emirates Islamic Bank PJS
Mariam Hamad Juma ALMANSOORIMariam Hamad Juma ALMANSOORI
Customer relationship officer at EMIRATES ISLAMIC BANKCustomer relationship officer at EMIRATES ISLAMIC BANK
Mohamed SewidiMohamed Sewidi
Escalation Officer at Emirates Islamic BankEscalation Officer at Emirates Islamic Bank