SHAHEER YOUSUF
Summary
Results-driven Supply Chain and Inventory Planning professional with over 13 years of experience managing end-to-end inventory and demand forecasting for both airline catering and retail sectors. Proven expertise in operational planning, stock allocation, vendor management, and ERP system utilization to optimize supply chain performance and ensure service excellence. Strong leader with experience managing teams, resolving operational disruptions, and driving process improvements. Adept at stakeholder communication, contingency management, and adhering to industry standards and SOPs to deliver cost-effective solutions while maintaining high-quality service standards.
Overview
13
13
years of professional experience
Work History
Duty Catering Officer
EMIRATES AIRLINE
07.2023 - Current
- Represent SD-Catering at the Network Control Centre as the 24/7/365 central contact for all day-of-operations catering issues.
- Monitor network-wide operations and proactively make decisions to ensure the best Service Delivery outcomes and adherence to the airline’s operating schedule.
- Instruct base caterers to prepare additional meals for rebooked or misconnected passengers in line with hub decisions.
- Maintain and execute contingency plans for catering and non-catering stations to ensure performance during disruptions.
- Coordinate with caterers and internal stakeholders to resolve standard and unforeseen operational challenges, ensuring minimal impact on passengers.
- Track Emirates flight movements (including freighters) and Dubai Airport operations to prioritise catering activities as per SOPs for on-time departures.
- Collaborate with VPNC on recovery planning for disruptions, including industrial action, in-flight issues, and emergency events.
- Take operational control of catering during the initial stages of extreme events and coordinate emergency responses.
- Action and investigate catering-related incidents (delays, equipment issues, food safety concerns, etc.) to determine root causes and corrective actions.
- Notify caterers of schedule deviations and reschedule meal uplifts or equipment changes to protect service standards.
- Oversee catering uplifts for freighters, charters, and specialised flights, ensuring they are on time, in full, and meet specifications.
- Maintain strong professional relationships with internal and external partners to ensure effective execution during both normal and disrupted operations.
Sr. Inventory Planner
ISS GLOBAL FORWARDING LLC (Emirates Group Company)
04.2019 - 06.2023
- Demand forecasting and inventory analysis for 26 destinations (catering and cabin cleaning items) support service for Emirates Airlines
- Manages a team of 4 inventory planner and delegates tasks and responsibilities, handles escalations with solutions and offer friendly and efficient service to client (Emirates Airline)
- Generates MIS report, analyze timely and accurate reports related to inventory management, replenishment planning and KPI
- Ensure stock movements from Outstations to Emirates Catering have recorded accurately in ERP such as returns due to damages, excess stocks, near expiry, write-off items and obsolete items
- Analysis of monthly inventory for any misreporting (Irregular trend, Loss/ Gain on Equipment, non compliance on Emirates' standard)
- Maintain stock availability based on station level or consumption trend Replenishment based on the current trend and upcoming change
- Managing Wine/Champagne replenishment based on monthly wine menu plan for outstations' premium and economy cabins
- Provide and maintain tracker related to any changes (meal service change, product replacement, and loading change)
- Prepare tracker to monitor inventory progress and timeliness for Emirates' outstation units Monitor caterer performance based on the monthly inventory
- Verify and receipt all local deliveries with proof of delivery duly signed and stamped by the recipient Review sailing schedule and monitor shipment ETA for outstations
Sr. Supply Chain Executive
Sharaf DG LLC
04.2014 - 03.2019
- Demand forecasting for 24 consumer electronics retail stores and centralized warehouse in UAE Stock allocation for GCC region
- Maintaining the stock availability rate of 95%, order fill rates of 85 % for top selling SKUs and maintaining inventory holding as per the industry standard
- Open to Buy (OTB) / (Buying Budget) preparation and compliance Obsolete and ageing inventory control vendor management Responsible for stock allocation and replenishment planning Reordering, inventory planning & distribution management Sales Vs Buying analysis
- Assortment planning and implementation for major categories (IT,Telecom,Electronics,Photography & Gaming) Periodical OTB Vs Buying analysis and corrective action implementation
- Periodic performance analysis of competitor & loss of sales and implementing corrective action Analyze category performance based on sales and stock holding
- Developing delivery schedule strategy identifying performing and non performing SKUs and clearance planning Planning and implementation of replenishment and assortment planning for new stores
- Conducting weekly vendor performance for all categories and brand Develop buying plan based on the target and OTB
- Follow up with vendors for timely delivery negotiation with suppliers Coordinating with brand and distribution partners
- Monitor stock requirements & forecast on a monthly basis and movement, keep track of supplier order cycles
- Develop a strong planning system for Inventory control
- Generating MIS report , analyze timely and accurate reports related to inventory, stock, shipment, forecast etc for smooth functioning of supply chain
- Managing vendor managed supply of goods through the concept of MSL in supplier portal Maintaining all documents and data related to purchase & contract as per ISO standards
Distribution Liaison Agent
Sharaf DG LLC
07.2012 - 03.2014
- Handling the process for 24 hour home delivery under Brand Promise, one of key differentiator of Sharaf DG Processing the Back to Back orders in 24hrs and arranging deliveries to customers place
- Participate in new system/process implementations and facilitate order fulfillment for online customers and for Omni channel
- Releasing purchase order to vendors in conjunction with principals and ensure the timely delivery Arrange the transportation for the inbound logistics
- Coordination with transporter for the dispatch and on time deliveries Initiate & execute the reverse logistics
- Follow up with vendors for timely delivery
- Negotiating & direct Contact with all the stake holders such as vendors, couriers & transporters Inventory Management
- Negotiate with suppliers, create, and manage supplier agreements for the sourcing of products/services Generating MIS reports for the Sales & Margin, No of request and verifying the FOC's given to the customers
Education
Bachelor of Commerce - Finance
University of Calicut
India, Kerala03-2010
Skills
- Supply Chain Management
- Demand Forecasting & Inventory Planning
- Operational Planning & Contingency Management
- Stock Allocation & Replenishment Control
- Vendor & Supplier Negotiation
- Airline Catering Standards & SOP Compliance
- Strong Decision-Making Under Pressure
- Stakeholder Communication & Coordination
- Problem-Solving & Incident Investigation
IT SKILLS
Oracle
SAP
ERP Oracle Retail
Power BI
Timeline
Duty Catering Officer
EMIRATES AIRLINE
07.2023 - Current
Sr. Inventory Planner
ISS GLOBAL FORWARDING LLC (Emirates Group Company)
04.2019 - 06.2023
Sr. Supply Chain Executive
Sharaf DG LLC
04.2014 - 03.2019
Distribution Liaison Agent
Sharaf DG LLC
07.2012 - 03.2014
Bachelor of Commerce - Finance
University of Calicut
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