Shahenda Wahed
Dubai,United Arab Emirates
Summary
Accomplished sales professional with extensive expertise in direct sales techniques and a strong focus on target achievement. Demonstrates exceptional product knowledgeability and market trend awareness, ensuring effective client relationship building and successful sales goal attainment. Proficient in delivering compelling product presentations, conducting sales training, and presenting the company effectively. Adept at sales reporting and consistently meeting or exceeding targets. Career goal includes leveraging skills to drive significant revenue growth and enhance market presence for a forward-thinking organisation.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sales manager
United Company of Pharmacists
Zagazig, Egypt
06.2019 - 08.2024
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Managed key accounts, resulting in consistent revenue generation.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Coordinated promotional campaigns to boost brand visibility.
- Enhanced market penetration with effective territory management.
- Boosted gross margin percentages by initiating cost-saving measures.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Developed marketing plans to support department strategies.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
Sales and customer service representative
El Ezaby Pharmacy
Zagazig, Egypt
03.2016 - 10.2018
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained high standards of professionalism whilst interacting with customers.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Provided detailed product information for informed buying decisions.
- Managed daily sales operations to achieve business objectives.
- Identified potential sales leads using market research strategies.
- Established strong relationships with customers, enhancing brand loyalty.
- Collaborated with the team to meet monthly sales targets.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Co-operated closely with logistics department to ensure timely deliveries.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
Education
Bachelor of Arts - Department of Media
Zagazig University of Egypt
Egypt 09.2015 - 05.2019
Skills
- Direct sales techniques
- Product knowledgeability
- Target achievement focus
- Market trend awareness
- Client relationship building
- Sales reporting
- Product presentation
- Sales techniques
- Sales training
- Ability to present the company
- Sales goal attainment
Languages
Arabic
Native
English
Intermediate
Timeline
Sales manager
United Company of Pharmacists
06.2019 - 08.2024
Sales and customer service representative
El Ezaby Pharmacy
03.2016 - 10.2018
Bachelor of Arts - Department of Media
Zagazig University of Egypt
09.2015 - 05.2019
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