SHAHID RAFIQUE
Dubai,UAE
Summary
Ramp and Charter Services Manager with 25+ years of experience in ground handling and flight operations within high-pressure international environments. Proven leader of cross-functional teams, ensuring strict compliance with FAA, IATA, and TSA regulations. Skilled in optimizing operational efficiency, strengthening client relationships, and delivering safe, reliable service outcomes.
Overview
34
34
years of professional experience
1
1
Certification
Work history
Operations Manager
MEISA FedEx
Dubai
2017.06 - 2026.02
- Lead operations team of 150+, driving performance accountability and safety standards.
- Partner with key stakeholders to achieve Safety, Quality, OTP, and SLA targets.
- Oversee integrated air and road network operations for express products.
- Ensure compliance with local, national, and international transport regulations.
- Conduct audits of service providers to reinforce safety and operational standards.
Station Manager
AMEA, TNT Airways
Dubai
2010.11 - 2017.05
- Managed all ground handling services in accordance with AHM standards.
- Negotiated interline and codeshare agreements, including with Emirates Airlines.
- Implemented risk assessments across SOPs and operational practices.
- Established TNT Airways operations at Dubai International Airport.
Duty Manager
Swissport Inc - JFK
New York
2007.04 - 2010.09
- Oversaw daily handling of KLM Royal Dutch Airlines cargo operations, ensuring safety and SLA compliance
Manager Operations
Das Air Cargo
Dubai
2003.01 - 2006.12
- Led ramp operations on shift basis, overseeing below-wing functions.
- Conducted quality assurance and control audits to maintain standards.
Manager Operations
Polar Air Cargo
Dubai
1997.01 - 2002.12
- Coordinated lifecycle of express operations from pickup to customs clearance.
- Supported ACMI charter flights for U.S. Army from Fujairah International Airport.
- Maintained working relationships with airport and government authorities.
Check-In Agent
DN/ Emirates Airline
Dubai
1992.06 - 1996.12
- Verified passenger documentation and supported check-in operations to ensure safety and punctuality.
Education
Bachelor's degree - Commerce
The University of Karachi
Licentiate degree - FAA Dispatch License
Academics of flight
NY, USASkills
- Collaboration and problem-solving
- Leadership in diverse environments
- Safety & Quality Assurance
- Cross-Functional Team Leadership
- Stakeholder & Authority Liaison
- Contract negotiation
Certification
- Load Planner & Weight and Balance B747-200/300/400 – Atlas Air Cargo
- Load Planner & Weight and Balance B747-200/300/400 – Polar Air Cargo
- Station Representative Certification – Atlas Air Cargo
- Dangerous Goods CAT 1 & 6 – Atlas Air Cargo
- Load Master License DC10 – DAS Air
- FAA Dispatch License – New York, USA
- Aircraft Mishap Response
- TSA Corporate Security Awareness
- Fire Safety and First Aid Certification
REWARDS & HONOURS
- Purple on Time – Performance Improvement Award, FedEx MEISA
- Lead-A Certification (High Distinction), Global Leadership Institute
- Holmes Cost Centre Investigation Challenge Recognition
- Multiple Bravo Zulu (BZ) Awards for runway closures and TNT/FedEx integration
LANGUAGE
English
Fluent
Urdu
Native
Timeline
Operations Manager
MEISA FedEx
2017.06 - 2026.02
Station Manager
AMEA, TNT Airways
2010.11 - 2017.05
Duty Manager
Swissport Inc - JFK
2007.04 - 2010.09
Manager Operations
Das Air Cargo
2003.01 - 2006.12
Manager Operations
Polar Air Cargo
1997.01 - 2002.12
Check-In Agent
DN/ Emirates Airline
1992.06 - 1996.12
Bachelor's degree - Commerce
The University of Karachi
Licentiate degree - FAA Dispatch License
Academics of flight