SHAHIDAH HUSSEIN
Waitress
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
3
3
Certifications
2
2
Languages
Work History
Waitress
Copala Restaurant Limited
Dubai
05.2022 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Waitress
IVYS HOTEL
KAMPALA
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
waitress
CRAVE RESTAURANT
CAIRO
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Took initial drink orders and relayed information to wait or bar staff.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
High school certificate - undefined
Uganda Management Institute
Skills
High-volume dining
To-go order preparation
Bar terminology
Dining area maintenance
Beverage preparation
Food preparation and safety
Impression management
Performance improvement
Accurate money handling
Cash Handling
Certification
HOBBIES
Additional Information
- Profession: waitress/Hostess Address: DUBAI , Visa status: Employment
Timeline
Waitress
Copala Restaurant Limited
05.2022 - Current
Waitress
IVYS HOTEL
waitress
CRAVE RESTAURANT
High school certificate - undefined
Uganda Management Institute