ABDUL SHAHIDH K
Staff Technical Program Manager | Leader
Dubai,UAE
Summary
Accomplished Technical Program Manager with over 10+ years of experience in the field of Technology, program and product management across diverse sectors including ecommerce, fintech, retail, logistics, Expert in aligning technology solutions with business objectives, optimizing processes, and spearheading cross-functional teams to exceed project delivery expectations. Proven history in driving innovation and achieving consensus among stakeholders
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Technical Program Manager
Careem
Dubai, UAE
07.2022 - Current
- Led 3 businesses Quik Groceries, Shops and Order Anything engineering and PM teams portfolios, delivering over 25 high-impact programs focused on grocery, shops, and Order Anything.
- Spearheaded programs for the grocery fulfilment team, streamlining logistics and supply chain processes. Collaborating with 10 Plus cross-functional teams like Mobile Application (iOS and Android), BE Order service, BE Inventory Management, BE Supply Chain, and Store Management Engineering.
- Optimized delivery operations. Taking charge of the BE logistics and Riders Application teams, boosted customer satisfaction by implementing strategic initiatives such as enhancing order size, precise product tracking, and developing HDL and Maestro Apps. This resulted in notable 45% improvement in store management and customer experience within a single quarter
- Orchestrated the integration of Agile and Lean methodologies, reducing cycle times by 40% and increasing team throughput by 25%
- Managed a complete grocery portfolio of projects valued at over $2 million, consistently delivering under budget while achieving key performance indicators for speed, quality, and customer satisfaction
Technical Program Manager II
Careem
Dubai, UAE
06.2022 - 01.2023
- Headed the grocery portfolio, leading a team of 50+ across customer experience, logistics, and growth squads including developers, product managers, and QA specialists, ensuring cohesive team dynamics and high-quality output.
- Implemented project management processes that reduced time-to-market by 25% and increased team productivity by 30%.
- Developed a project dashboard for real-time tracking of approximately 25+ KPIs across teams, significantly enhancing decision-making processes and project transparency..
- Managed teams by overseeing hiring, training and professional growth of employees.
- Fostered strong stakeholder relationships across engineering, product, operations, and executive teams, ensuring alignment with business goals.
Technical Program Manager
Razorpay
Bangalore
11.2021 - 06.2022
- Led banking integrations for 15 issuer banks and multiple merchants, processing millions of dollars daily and ensuring excellent customer service
- Spearheaded migration of payment infrastructure to AWS, coordinating efforts among DevOps, Compliance, Engineering, and Product teams. This initiative aimed to enhance deployment pipeline and ensure seamless transition from RSPL to RSPZ while meeting PCI compliance standards
- Supported Head of Payments, VPs and Platforms teams in setting quarterly OKRs and strategic roadmaps to achieve quarterly goals.
Technical Programme Manager
Tesco Technology
Bangalore
01.2020 - 11.2021
- Directed transformation project for 2000+ stores, transitioning from cashier-based to cashier-less and post-less checkout systems
- Managed Pick & Go team, integrating feedback loops through computer vision technology to optimize AI and improve system accuracy
- Served as pivotal link between Experience API team and 20 consumer applications, handling significant HTTPS requests daily.
Senior Systems Analyst
Tesco Technology
Bangalore
10.2019 - 11.2021
- Transitioned to Technical Program Manager role in recognition of exceptional performance and program management skills
- Honored with "Best Responsive Leader" award, enhancing customer service levels and SLA fulfillment from 60% to 95%.
Data Analyst
Tesco
Bangalore
07.2018 - 10.2019
- Earned promotion through outstanding performance; spearheaded development and implementation of frameworks for cross-functional teams and introduced automated solutions for invoice processing, achieving 75% reduction in monthly processing time.
Finance Analyst (Commercial Income Control)
Tesco
Bangalore
12.2014 - 04.2017
- Coordinated with buyers, ensuring clear communication and validated 1000 manual commercial income deals, achieving shift from red to green in six months.
- Enhanced web application functionalities, and conducted testing, bug analysis, and requirement gathering to automate Validation process.
Education
MBA - FinTech
BITS Pilani
06.2021 - 05.2023
Bachelor of Engineering - Electronics and Communication
Anna University
09.2009 - 05.2013
Skills
- Leadership & Team Management
- Program & Product Management
- Agile & Lean Methodologies
- System Design
- Stakeholder Engagement
- Strategic Planning & Execution
- Cross-functional Team Leadership
- Risk mitigation planning
- Waterfall methodology
- Communication skills
- Problem-solving
- Customer-focused
- Budgeting
- Problem resolution
Accomplishments
- Managed and spearheaded a £21 million UK & ROI technology migration program from India, surpassing previous migrations in scale, budget, and complexity.
- Successfully migrated 2,000 stores and 12,000 checkouts globally to a microservices-based solution within a year, handling millions of transactions daily.
- Led a critical initiative that slashed daily payment leakage from 18% to 2%, significantly bolstering payment system reliability and reducing financial losses.
- Directed the end-to-end implementation of a near-expiry products strategy, reducing monthly wastage by 7% and enhancing customer experience through strategic discounts.
- Launched a Picker App in dark stores, reducing manual tasks by 25% and significantly improving supply chain efficiency.
- Pioneered the integration of transactional APIs into the store tech stack, streamlining operations and enhancing technological capabilities.
Certification
- Prince2 Practitioner
- PMP
- Certification in Lean & Six Sigma
- Splunk Fundamentals
- Selenium Automation Testing
Awards
· Best People Engagement Manager
Recognized for outstanding leadership in promoting work-life balance, significantly enhancing team satisfaction and productivity.
· Best Star Performer Nominee - CEO Awards
Nominated for exceptional performance and contributions to critical projects, reflecting high recognition from executive leadership. Tesco , 2021.
Tools
- Jira
- Confluence
- Splunk
- Zendesk
- X Matters
- Asana
- MS Office Suite
- App Dynamics
- Jenkins
References
References available upon request.
Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Senior Technical Program Manager
Careem
07.2022 - Current
Technical Program Manager II
Careem
06.2022 - 01.2023
Technical Program Manager
Razorpay
11.2021 - 06.2022
MBA - FinTech
BITS Pilani
06.2021 - 05.2023
Technical Programme Manager
Tesco Technology
01.2020 - 11.2021
Senior Systems Analyst
Tesco Technology
10.2019 - 11.2021
Data Analyst
Tesco
07.2018 - 10.2019
Finance Analyst (Commercial Income Control)
Tesco
12.2014 - 04.2017
Bachelor of Engineering - Electronics and Communication
Anna University
09.2009 - 05.2013
- Prince2 Practitioner
- PMP
- Certification in Lean & Six Sigma
- Splunk Fundamentals
- Selenium Automation Testing
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