Shahid Hussain Kilania
Summary
Customer-focused airline professional with over two years of experience in passenger service, baggage claims, and complaint resolution. Proficient in IATA regulations and operational systems such as GoNow and SkySpeed, ensuring data accuracy and compliance. Demonstrates strong multitasking and communication skills in high-pressure environments. Prepared to enhance Emirates’ Customer Affairs team with adaptability and professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer (Specializing in Baggage
IndiGo Airlines (InterGlobe Aviation Limited)
Jaipur
07.2022 - 01.2025
Education
BBA - Business Administration
Jaipur National University (JNU)
Jaipur, Rajasthan11-2019
Skills
- Baggage handling
- Conflict resolution
- Process improvement
- Customer engagement
- Incident management
- Relationship management
- Data entry and CRM software
- Complaint resolution
- Multitasking and organization
- Adaptability and flexibility
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2
Certification
- DGR - Dangerous Goods Regulations (Carriage of Arms & Ammunition)
- Ramp Safety Initial Viva
- RSI - Runway Safety Initiative
- GoNow (IndiGo system)
- SkySpeed (IndiGo system)
Timeline
Customer Service Officer (Specializing in Baggage
IndiGo Airlines (InterGlobe Aviation Limited)
07.2022 - 01.2025
BBA - Business Administration
Jaipur National University (JNU)