Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shahid Hussain Kilania

Summary

Customer-focused airline professional with over two years of experience in passenger service, baggage claims, and complaint resolution. Proficient in IATA regulations and operational systems such as GoNow and SkySpeed, ensuring data accuracy and compliance. Demonstrates strong multitasking and communication skills in high-pressure environments. Prepared to enhance Emirates’ Customer Affairs team with adaptability and professionalism.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Officer (Specializing in Baggage

IndiGo Airlines (InterGlobe Aviation Limited)
Jaipur
07.2022 - 01.2025

Education

BBA - Business Administration

Jaipur National University (JNU)
Jaipur, Rajasthan
11-2019

Skills

  • Baggage handling
  • Conflict resolution
  • Process improvement
  • Customer engagement
  • Incident management
  • Relationship management
  • Data entry and CRM software
  • Complaint resolution
  • Multitasking and organization
  • Adaptability and flexibility

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2

Certification

  • DGR - Dangerous Goods Regulations (Carriage of Arms & Ammunition)
  • Ramp Safety Initial Viva
  • RSI - Runway Safety Initiative
  • GoNow (IndiGo system)
  • SkySpeed (IndiGo system)

Timeline

Customer Service Officer (Specializing in Baggage

IndiGo Airlines (InterGlobe Aviation Limited)
07.2022 - 01.2025

BBA - Business Administration

Jaipur National University (JNU)
Shahid Hussain Kilania