SHAHIDUL ALAM
Dubai,DU
Summary
I am seeking employment with a company where I can use my talents and skills to grow and expand the company. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals. I want to be part of the success in an environment of growth and excellence. I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself
Overview
9
9
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
CUSTOMER SERVICE ASSOCIATE
DUBAI INTERNATIONAL AIRPORT
Dubai
03.2020 - Current
- Registering the incoming passengers to company cloud and performing the PCR test
- Promoted as supervisor
- Tallying the swab tests performed for the day and reporting the same to the lab
- Inventory management
- Dubai Health Authority certified PCR practitioner
- Addressing fellow team members' errors and finding solutions to relevant problems
CASHIER
Threads LLC
Dubai
- Handled cashier tasks, gave outstanding customer service, and addressed client complaints and enquiries
- Maintaining cash-draw accuracy while operating the POS
- I opened and closed the registers and kept track of the cash limits
- Maintaining a high degree of product expertise, stocking items, and implementing customer service techniques.
Sales Executive
HP,LENOVO,TPLINK
DUBAI, DUBAI
10.2015 - 10.2019
- Setting sales goals and developing sales strategies.
- Researching prospects and generating leads.
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Preparing and sending quotes and proposals.
- Meeting daily, weekly, and monthly sales targets.
- Participating in sales team meetings.
Tax Assistant
AL FIDA DOCUMENTS
DUBAI, GARHOUD
01.2019 - Current
- Efficiently prepare the sales and purchase report.
- Prepare VAT payable account by analyzing the sales and purchase accounts.
- Increased the customer serve number by 3% by reducing the time to prepare accounts and submit the VAT to the authority
Education
S.S.C -
H.S.C(XII) - undefined
NCTB
BBA - Business
MADONA UNIVERSITY
RAK 04.2013 - 04.2015
Skills
MS Office (MS-Excel, MS-Word, MS PowerPoint, MS Outlook, MS Publisher, MS Access)Adobe PhotoshopInternet and E-mailStrengthsConfidentPunctualityStrong work EthicValid UAE driving license
Timeline
CUSTOMER SERVICE ASSOCIATE
DUBAI INTERNATIONAL AIRPORT
03.2020 - Current
Tax Assistant
AL FIDA DOCUMENTS
01.2019 - Current
Sales Executive
HP,LENOVO,TPLINK
10.2015 - 10.2019
BBA - Business
MADONA UNIVERSITY
04.2013 - 04.2015
CASHIER
Threads LLC
S.S.C -
H.S.C(XII) - undefined
NCTB