SHAHINAZ IBRAHIM
DUBAI ,UAE
Summary
Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in [Services and customer file management] role.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer service representative
BLACK STARS logistic L.L.C
Dubai, UAE
02.2024 - 12.2024
- Shared informational brochures and details about policies to help guests make decisions.
- Collaborated with sales team to maximise product visibility and sales.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Obtained feedback from customers to improve service experience.
- Implemented customer follow up to uphold service standards.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Legal officer Assistant
ESNAD CLAIMS SETTLEMENT
Dubai, UAE
07.2021 - 11.2023
- Drafted detailed reports on conducted research, ensuring clarity of information to stakeholders.
- Represented team activity at international conferences and meetings, improving professional networks.
- Opened communication channels with other officials to encourage productive dialogue.
- Liaised with external solicitors, enhancing inter-agency collaboration and communication.
- Fully Knowlagent about fallowing
- intellectuals Property Registration Agent Corporate Services Provider (CSP) Patent & Industrial Property Agent Claims Settlement Services Public relations Management Patent &Intellectual Property Rights Management Taxation Procedures Follow-up Loans & Overdoes Rescheduling Services Trade Marks Registration Agent Documents Clearing Services
- Dubai Land Department - (RDC System)
- Prosecution Dubai System
- Created legal documents and contracts for official use.
- Observed official policies and procedures to be fully compliant.
- Managed heavy caseloads, maintaining high levels of accuracy and attention to detail.
- Processed invoices and payment runs with complete accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative supervisor
David walker Perfumes and cosmetics Trading
Dubai
05.2019 - 12.2021
- Oversaw inventory control, maintaining sufficient stock levels at all times.
- Managed effective scheduling with meticulous attention to detail.
- Optimised office layout for increased productivity levels.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Handled sensitive information confidentially to maintain privacy standards.
- Updated office management on team's activities and progress at weekly meetings.
Education
High School - High School ( Academic Section)
NADEER ATTAH SECONDRARY SCHOOL
Sudan, Khartoum 07.2006 - 07.2009
Skills
Skilled at helping maintaining overall efficiency and smooth operations of work Prioritize and manage multiple tasks while remaining detail oriented Utilizes in-depth knowledge of company products, services, programs, and systems to provide effective result
Dedicated Customer Service Representative with over two years of experience in delivering exceptional service and support Proficient in resolving customer issues, managing accounts, and handling inquiries with professionalism and empathy Adept at using CRM systems and maintaining high levels of customer satisfaction Including to Customer Service Excellence - Communication written & verbal - Problem Solving & Critical Thinking - Interpersonal Skills & Relationship Building Active Listening & Empathy - Attention to Detail & Accuracy - Time Management & Prioritization -Proficiency in Microsoft Office Suite
Languages
Arabic
Native
English
Fluent
Certification
March 2023 - December 2023 Diploma From OPTICK INSTITUTE
Diploma in Computer Science in Microsoft Excel, Word, PowerPoint , Design،
Graphic Design Diploma
References
References available upon request.
Additional Information
NATIONALITY : SUDAI
DATE OF BIRTH : 09/07/1993
VISA STATUS : HOUSEWIFE RESIDENCE
Timeline
Customer service representative
BLACK STARS logistic L.L.C
02.2024 - 12.2024
Legal officer Assistant
ESNAD CLAIMS SETTLEMENT
07.2021 - 11.2023
Administrative supervisor
David walker Perfumes and cosmetics Trading
05.2019 - 12.2021
High School - High School ( Academic Section)
NADEER ATTAH SECONDRARY SCHOOL
07.2006 - 07.2009
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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