Shahla Sirelkhatim
Quality and Strategy Officer
Sharjah
Summary
Proven leader in Quality Assurance and Strategy, with a notable tenure at Sharjah Blood Transfusion and Research Center, I excel in data analytics and fostering teamwork. Spearheaded innovative projects enhancing product quality by 30%, leveraging strategic partnerships and organizational development skills for sustained competitive advantage. Renowned for problem-solving and staff training, I drive operational excellence and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Quality and Strategy Officer
Sharjah Blood Transfusion and Research Center
09.2016 - Current
- Identified key talent gaps within teams creating succession planning strategies that support long-term growth objectives.
- Achieved operational excellence with the development of comprehensive action plans, monitoring progress and adjusting strategies as needed.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Designed custom reports for management highlighting key performance indicators related to quality control activities.
- Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements for product safety and effectiveness.
- Evaluated suppliers'' performance based on established metrics, ensuring consistent delivery of high-quality materials.
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive, and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
- Reduced defect rates through meticulous inspection processes and root cause analysis.
- Achieved customer satisfaction with thorough audits of products, ensuring adherence to standards.
- Developed quality assurance plans by conducting internal audits and data analyses.
- Conducted risk assessments to identify potential hazards and develop mitigation strategies in the production process.
- Enforced compliance with industry regulations, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Monitored staff organization and suggested improvements to daily functionality.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed, and distributed statistical information.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Inspected products and worker progress throughout production.
- Implemented new quality assurance and customer service standards.
- Reviewed production processes and identified potential quality issues.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Conducted data review and followed standard practices to find solutions.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Created testing protocols to be used across product lines.
Medical Laboratory Technologist
Dar Al Hikma Medical Lab
03.2016 - 08.2016
- Processed patient specimens according to priority and documented results.
- Optimized workload distribution among team members, ensuring timely completion of tasks without compromising quality.
- Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
- Kept laboratory in compliance with applicable guidelines and laws.
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
- Evaluated and interpreted laboratory results to determine diagnoses.
- Prepared reports to document laboratory results and findings.
- Enforced quality control protocols to maintain accuracy of test results.
Medical Technologist, Microbiology
Sanhouri Medical Lab
07.2014 - 12.2014
- Demonstrated a commitment to workplace safety by following strict biohazard handling protocols during all aspects of specimen processing and disposal.
- Upheld high standards for quality control by routinely participating in internal and external proficiency testing programs.
- Supported cost-saving initiatives by evaluating lab supplies usage patterns, optimizing inventory management processes, and recommending alternative suppliers when appropriate.
- Enhanced patient care by accurately performing and interpreting various microbiological tests, including cultures, gram stains, and antigen detection assays.
- Contributed to the development of laboratory policies and procedures by participating in regular departmental meetings and offering feedback on best practices.
- Improved laboratory efficiency by streamlining microbiology testing procedures and implementing quality control measures.
- Supported clinical decision-making by providing accurate and timely identification of pathogens in patient specimens.
- Performed thorough documentation of all lab procedures, findings, and actions taken to ensure accurate record-keeping for future reference.
Medical Microbiology Technologist
Fudail Hospital
08.2014 - 10.2014
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Improved end-user experience with targeted training sessions and ongoing support, resulting in increased user proficiency and satisfaction.
- Evaluated emerging technologies for potential integration into existing systems, keeping the company at the forefront of industry advancements.
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Conferred with engineers and designers to investigate and solve failure issues.
- Interpreted test information to resolve design-related problems.
Medical Laboratory Technologist
Al Ethar Medical Center
09.2010 - 10.2012
- Processed patient specimens according to priority and documented results.
- Optimized workload distribution among team members, ensuring timely completion of tasks without compromising quality.
- Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
- Kept laboratory in compliance with applicable guidelines and laws.
- Reduced sample contamination risks by adhering to strict protocols in the preparation and handling of specimens.
- Contributed to the identification of disease outbreaks by accurately performing epidemiological testing on various samples.
- Recorded and maintained accurate data to facilitate tracking of results.
- Evaluated and interpreted laboratory results to determine diagnoses.
- Prepared reports to document laboratory results and findings.
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
Medical Laboratory Technologist
Al Rebat Educational Hospital
01.2009 - 01.2010
- Processed patient specimens according to priority and documented results.
- Optimized workload distribution among team members, ensuring timely completion of tasks without compromising quality.
- Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
- Kept laboratory in compliance with applicable guidelines and laws.
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
- Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
- Assisted in the development of new testing methodologies, contributing to advancements in medical diagnostics.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Evaluated and interpreted laboratory results to determine diagnoses.
- Prepared reports to document laboratory results and findings.
Education
Medical Laboratory Sciences - Medical Microbiology And Bacteriology
University of Science And Technology,
Khartoum Sudan 04.2001 -
High School Diploma -
Ibn Baydab High School
Khartoum Sudan 04.2001 -
Skills
Data Analytics
Accomplishments
:International Accreditation of Blood Banks
• Led the Preparation for Association for the Advancement of Blood & Biotherapies (AABB) Re-Accreditation (Three Cycles): Played a pivotal role in securing AABB re-accreditation for Sharjah Blood Transfusion and research center over three consecutive cycles, demonstrating ongoing compliance with rigorous international standards.
• Strategic Planning and Execution: Developed and implemented comprehensive plans to address all aspects of the accreditation process, ensuring adherence to AABB standards and guidelines.
• Quality Improvement Initiatives: Initiated and executed quality improvement projects, which led to enhanced operational efficiency and compliance with accreditation requirements.
• Team Leadership and Coordination: Coordinated cross-functional teams to prepare for audits, including the training of staff and the organization of documentation, resulting in a streamlined and effective accreditation process.
• Collaboration with Stakeholders: Engaged with key stakeholders, including internal departments and external auditors, to ensure a unified approach and successful accreditation outcomes.
• Outcome: Achieved re-accreditation successfully with zero non-confirmitis, strengthening the center’s reputation for excellence in blood transfusion services and researchs.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Medical Practitional License
Timeline
Quality and Strategy Officer
Sharjah Blood Transfusion and Research Center
09.2016 - Current
Medical Practitional License
04-2016
Medical Laboratory Technologist
Dar Al Hikma Medical Lab
03.2016 - 08.2016
Medical Microbiology Technologist
Fudail Hospital
08.2014 - 10.2014
Medical Technologist, Microbiology
Sanhouri Medical Lab
07.2014 - 12.2014
MOH UAE, Evaluation
07-2012
The National council of Medical & Health Professionals License & Certificate
07-2012
Medical Laboratory Technologist
Al Ethar Medical Center
09.2010 - 10.2012
Medical Laboratory Technologist
Al Rebat Educational Hospital
01.2009 - 01.2010
Medical Laboratory Sciences - Medical Microbiology And Bacteriology
University of Science And Technology,
04.2001 -
High School Diploma -
Ibn Baydab High School
04.2001 -
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