Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

Shahnaz Khan

Freight Manager- Logistics
Al Ahsa,Saudi arabia

Summary

Accomplished and experienced professional with over a decade of experience with expertise in Operations Management, Customer Relationship Management, Supply Chain Management, Transportation & Warehouse Management, and Process Improvement Proficient in developing robust relationships with transportation providers, including WCA agents, for optimal bookings and service Proven ability in optimizing supply chain processes, reducing transportation costs, and ensuring timely deliveries; well-versed in identifying areas to enhance efficiency, reduce costs, and stay abreast of the latest in freight technology Skilled in Windows OS, with adeptness in programming languages including C, C++, and HTML; capable of maintaining the highest standards of safety and regulatory compliance while consistently achieving operational efficiency and customer satisfaction Deft in overseeing significant office operations in India, implementing streamlined workflows, and leading dynamic teams of up to 15 members Excellent time-management, administrative, and organizational skills, with the ability to prioritize and manage multiple tasks under tight deadlines Global Exposure: Global exposure working in Saudi Arabia and UAE

Overview

11
11
years of professional experience
1
1
Certification
1
1
Language

Work History

Freight Manager

Controllo Services Company
Dammam
01.2023 - Current
  • Choosing most efficient and cost-effective routes and modes of transportation for goods delivery Negotiating with carriers for best shipping rates and implementing cost-saving strategies
  • Developing and maintaining good relationships with transportation providers
  • Kept up-to-date on latest import and export regulations to enforce compliance
  • Monitored door-to-door shipments to confirm timely and accurate delivery
  • Adhered to destination-specific documentation requirements
  • Maintained excellent customer relationships by organising payments or transactions on behalf of clients, such as freight charges
  • Assisted with pricing, quotations and negotiations of freight movements
  • Prepared bills of lading, invoices and shipping documents for shipments
  • Oversaw daily logistics operations to enforce best practices
  • Reduced costs by negotiating contracts, transportation and handling charges
  • Arranged insurance for high-value items and submitted supporting documentation for reference
  • Liaised with customers, shipping lines and port authorities to resolve delays or delivery errors
  • Improved client satisfaction by regularly reporting progress of goods, .

PERSONAL, Nationality
- 06.1993
  • Indian
  • Marital Status: Married
  • Gender: Female
  • Religion: Muslim delays or changes in delivery
  • Decreased expenditures, planning and calculating efficient, cost-effective routes
  • Evaluating and selecting reliable freight carriers Ensuring proper documentation for shipments, including bills of lading and freight bills
  • Identifying areas of improvement to boost efficiency and reduce costs
  • Staying updated on latest in freight technology
  • Sending client appropriate quotation to gain business Working on strategies for Developing business
  • Working on Route Development , Increasing and handling back office staff of UK office Looking over team of 20 members , ensuring all members adhere to KPI and all operation takes place smoothly

Manager

JIT-Ex Logistics
Dammam
03.2019 - 01.2023
  • Oversaw operations of Indian office and was entrusted with designing and managing operational workflows Led team of 10 professionals and fostered strong relationships with all clients
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees
  • Upskilled staff through targeted training opportunities, enhancing team capabilities
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
  • Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery
  • Planned and managed resources and budget to support and deliver objectives
  • Prepared and presented reports, strategies and recommendations for consideration by senior management
  • Supported new business initiatives and projects and contributed to review meetings and change processes
  • Analysed sales to identify top-performing products
  • Supported business development activities and onboarded new clients to grow revenues
  • Prioritized complete customer satisfaction and routinely gathered feedback Organized daily operational activities and engaged with airlines and liners to negotiate most competitive rates
  • Established solid relations with WCA agents for international bookings
  • Handling all customer enquiry of every sales person Leading sales meeting for Business development Ensuring timely delivery of every shipment to customer Working on project cargo, live animals

Assistant Manager Operations and Customer

Fast Forward Logistics
Chennai
06.2016 - 02.2018
  • Managed operations of Indian office and tasked with process creation and workflow management Supervised team of 15 personnel and cultivated harmonious ties with all clients
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands
  • Developed loyal and highly satisfied customer base through proactive
  • Management of team customer service strategies
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions
  • Conducted regular audits to maintain functionality and cleanliness of store
  • Strived for and ensured 100% customer satisfaction, continuously collecting feedback Organized and planned daily tasks and activities and regularly liaised with airlines and liners to secure best market rates
  • Built and maintained strong rapport with WCA agents for bookings abroad and headed sales department Organised regular meetings with sales team and monitored sales team, ensuring met set targets
  • Ensured customer rate requests were met and converted inquiries into business opportunities Conducted staff training to ensure smooth operational procedures

Customer Service Supervisor

Freight Fast Forward Cargo
Dubai
02.2013 - 06.2016
  • Increased customer satisfaction from 50% to 90% within 06 months, providing superior level of customer service by offering applicable product solutions or suitable alternatives
  • Maintained high standards of product knowledge, applying Negotiation and Multitasking to assess level of understanding, identifying knowledge gaps and taking action for further in-depth training
  • Monitored business and process metrics to measure and manage customer service effectiveness
  • Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction
  • Advised management of customer service trends, creating proactive strategies to maintain best practices
  • Collected and verified employee timesheets and reported data to payroll
  • Delivered feedback constructively to enhance staff performance
  • Took ownership of escalated customer issues and followed through to resolution
  • Analysed statistics and KPIs to identify potential service improvements
  • Reviewed customer agreements to verify current and correct data and supporting documentation
  • Despatched personnel and transport vehicles based on current demand and load requirements
  • Managed transport schedule for on-time delivery and optimised use of available resources
  • Organised freight to not exceed industry safety standards or carrier limits.

Intern

Starlight Airlines
09.2012 - 01.2013

Education

Diploma - Computer Application

CSC
March 2032

Bachelor of Engineering - Electronics and Communication Engineering

Anna University
2012

Skills

  • Native
  • Urdu
  • Tamil
  • Advanced
  • SHAHNAZ KHAN
  • SKILLS
  • Excel proficiency
  • Logical reasoning
  • Route optimization
  • Order picking and processing
  • Budget analysis
  • Shipping and receiving
  • Distribution and warehousing
  • Carrier negotiations
  • Materials management
  • Continuous Improvement
  • Logistics Management
  • Cost control and tracking
  • Transportation activity management

Certification

Functional Skills Operations Management | Team Management | Customer Relationship Management | Customer Satisfaction | Supply Chain Management | Transportation & Warehouse Management | Process Improvement | Freight Forwarding | Inventory Management | Customer Retention | Documentation | Air & Sea Freights Queries Handling

Work Preference

Work Type

Full Time

Work Location

HybridOn-Site

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programs

Timeline

Freight Manager

Controllo Services Company
01.2023 - Current

Manager

JIT-Ex Logistics
03.2019 - 01.2023

Assistant Manager Operations and Customer

Fast Forward Logistics
06.2016 - 02.2018

Customer Service Supervisor

Freight Fast Forward Cargo
02.2013 - 06.2016

Intern

Starlight Airlines
09.2012 - 01.2013

PERSONAL, Nationality
- 06.1993

Diploma - Computer Application

CSC

Bachelor of Engineering - Electronics and Communication Engineering

Anna University

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Shahnaz KhanFreight Manager- Logistics