SHAHNAZ YASMIN

• Led 5 member teams and managed key client accounts.
• Managed end-to-end, bulk and leadership recruitment, from sourcing to onboarding.
• Recruited for Security, Facilities Management, HR/Admin and Operations positions.
• Coordinated with clients, hiring managers and recruitment teams to meet manpower requirements.
• Managed client relationships, escalations, account reviews and service delivery.
• Monitored recruitment pipelines, fulfillment, utilization and workforce planning.
• Managed candidates from offer to joining, ensuring smooth onboarding and reducing dropouts.
• Supported HR operations, employee relations, HRIS, compensation, benefits and appraisals.
• Prepared MIS/recruitment reports and supported process improvement and client retention.
• Contributed to business growth and long-term client relationships.

Industries Supported: Real Estate & Residential | Hospitality | Healthcare | Retail & Malls | Government | Education | Construction & Industrial | Corporate | Banking & Financial Services | Logistics & Warehousing | Technology & Data Centres | Manufacturing | Commercial Facilities | Events & Sports | High-Profile & Diplomatic Clients.

• Led and managed a 3-member team to achieve business and client targets.
• Managed client and vendor relationships, account reviews, escalations and timely resolution of requirements.
• Prepared quotations and pricing proposals and negotiated commercial terms with clients.
• Negotiated contract terms aligned with project scope, pricing and client requirements.
• Managed contract documentation, approvals, amendments and correspondence.
• Reviewed subcontracts and purchase terms to minimize commercial and contractual risks.
• Monitored contract compliance, deadlines and project deliverables.
• Coordinated with design and production teams on model specifications, materials and delivery requirements.
• Reviewed project briefs and ensured technical requirements and client expectations were met.
• Maintained strong relationships with architects, developers and contractors, supporting client retention and business growth.

• Led a 15-member recruitment and account management team, ensuring high-quality service delivery and achievement of client objectives.
• Managed recruitment fulfillment, utilization, quarterly workforce projections and bench management.
• Partnered with clients and business stakeholders to understand technical, commercial and workforce requirements.
• Collaborated with Sales, Marketing and senior leadership to develop strategic hiring and workforce plans.
• Managed client relationships, escalations, consultant engagement and vendor coordination.
• Oversaw recruitment pipelines from requirement gathering and candidate selection through offer, onboarding and deployment.
• Conducted quarterly business reviews and maintained strong client relationships to drive satisfaction, retention and revenue growth.
• Maintained accurate resource databases and performance reports, providing insights for business decisions.
• Streamlined recruitment and account management processes and identified business development and upselling opportunities.

• Led and managed a 25-member team, ensuring achievement of company and client deliverables.
• Managed end-to-end recruitment requirements, including role analysis, skill requirements, project details and manpower planning.
• Provided hands-on leadership across employee relations, recruitment, compensation, HRIS, benefits and performance management.
• Partnered with Sales, Marketing and senior leadership to develop workforce and hiring strategies.
• Served as the SPOC for client escalations and managed bulk and leadership hiring requirements.
• Coordinated with Hiring Managers and recruitment teams to close priority positions within timelines.
• Managed candidate pipelines, JDs and interview panels to ensure continuous profile flow.
• Planned and coordinated client-specific hiring strategies and walk-in drives.

• Led a team of 8 members and managed end-to-end delivery operations.
• Managed client escalations while consistently achieving monthly and quarterly targets.
• Engaged with clients to understand business requirements, plan delivery and set clear expectations.

• Managed clients and end-to-end recruitment cycles including sourcing, screening and interview coordination.
• Handled mid-level to senior-level positions across various domains.

• Identified and sourced candidates through job portals, social media and professional networks.
• Scheduled and coordinated interviews with hiring managers and technical teams.
• Understood technical requirements and maintained knowledge of programming languages, tools and methodologies.
• Demonstrated expertise in successfully closing critical positions.