Shahrukh Khan

Managed daily operations of e-commerce platforms such as Amazon (Vendor Central, Seller Central) FBA, NOON, SHARAF DG, Shopify or custom-built solutions. Key Responsibilities include:

· Customer Acquisition: Utilized data-driven approaches to enhance customer acquisition and retention through targeted promotions and personalized offers.

· Revenue Growth: Increased online sales by % through the implementation of targeted marketing campaigns and optimized product listings.

· Stock Status: Indicate whether the item is in stock, out of stock, or available for pre-order.

· Shipping Options: Provide information about shipping options, including any special conditions (e.g., free shipping for orders over a certain amount).

· Keywords: Use relevant keywords in the title and description to improve search visibility.

· Categories: Choose relevant categories and subcategories to ensure your item appears in the appropriate search results.

· Advertising: Experience with Amazon Advertising tools and strategies to drive traffic and increase sales.

· NOON Seller Portal: Experienced in utilizing Noon’s platform for listing products, handling orders, and managing promotions.

· Performance Monitoring: Experience with tools and reports to track the effectiveness of listings, campaigns, and overall store performance.

· Cross-Functional Teams: Ability to work effectively with marketing, logistics, and customer service teams to achieve business objectives.

· Product Title: Create a clear and concise title including relevant keywords.

· Product Description: Write a detailed description highlighting features and benefits.

· Product Images: High-quality images from multiple angles.

· Price: Set a competitive price.

· Product Details: Include details like brand, model, and specifications.

Additionally, I managed product listings, order processes for FBA and Vendor Center, and adeptly handled customer inquiries, maintaining high satisfaction levels and fostering lasting client relationships. Moreover, I facilitated product arranging and negotiations, further enhancing our positioning and profitability within the Amazon ecosystem.

Skills: Amazon, NOON, Shopify, SHARAF DG Digital Marketing, Product Hunting

· Operational Management: Oversee day-to-day warehouse operations to ensure efficiency and effectiveness. Develop and implement operational procedures to optimize workflow and productivity.

· Inventory Control: Conduct regular inventory audits and reconcile discrepancies. Manage inventory levels to prevent shortages or excess stock.

· Team Leadership: Supervise, train, and evaluate warehouse staff to enhance performance and productivity. Schedule and assign tasks to team members based on workload and priorities.

· Safety and Compliance: Ensure compliance with health, safety, and environmental regulations. Conduct regular safety audits and implement corrective actions as needed.

· Order Fulfillment: Oversee the accurate and timely picking, packing, and shipping of orders. Coordinate with logistics teams to manage shipping schedules and delivery.

· Quality Control: Monitor the quality of incoming and outgoing products to maintain high standards.Address and resolve any issues related to product damage or discrepancies.

Warehouse Maintenance: Maintain warehouse cleanliness and organization to ensure a safe workingenvironment. Oversee the maintenance and repair of warehouse equipment.

· Operational Management: Assist in managing daily store operations, ensuring efficient and effective procedures. Ensure adherence to company policies, safety regulations, and operational standards.

· Staff Supervision: Lead, motivate, and train a team of [number] sales associates to achieve high performance and customer service excellence. Schedule shifts, manage employee performance, and handle disciplinary actions as needed.

· Customer Service: Address and resolve customer inquiries and complaints in a professional manner to maintain high levels of customer satisfaction. Implement strategies to enhance the customer experience and build customer loyalty.

· Sales and Inventory Management: Monitor sales performance and assist in setting and achieving sales targets. Oversee inventory management, including stock replenishment, ordering, and loss prevention to optimize inventory levels and minimize shrinkage.

· Visual Merchandising: Implement and maintain visual merchandising standards to ensure the store is visually appealing and aligned with brand guidelines.

· Team Development: Conduct regular staff training sessions on customer service, product knowledge, and sales techniques. Foster a positive team environment and recognize high performers.

· Cash Management: Managing and balancing cash drawers, ensuring accuracy in all cash transactions. Performing daily reconciliations of cash and sales reports to ensure all transactions are accounted for. Safeguarding cash and other financial assets to prevent theft or loss. Adhering to company policies and procedures related to cash handling and financial transactions.

Skills: Leadership and team management, Customer service and conflict resolution, Sales and inventory management, Data analysis and performance reporting, Visual merchandising and store presentation, Strong communication and interpersonal skills