Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shahrukh Mushtaq

Regional Manager Operations
Dubai,DU

Summary

Did bachelor's from a reputable institute in Pakistan but graduated at the wrong time when there were not many jobs. Started career as a developer and did development for call center solutions. The preference still remained to work in the telco industry so moved to Warid Telecom Pakistan as a system engineer and left to lead a team of developers and system engineers at Shaheen Air International. The job at Shaheen Air was a turning point in the career which changed the perspective towards the job. Joined the current company as a system engineer but soon got the opportunity to grow and was promoted as a team leader in the same department, got another promotion and now am heading the operations in the Middle Eastern region for the company. As of now, with an experience of 14+ years am leading a team of more than 15 system engineers, responsible for keeping the operations for the customers smooth and making sure that no downtimes are faced by the customers. During the journey so far was able to learn, C# development, Linux system administration, Team management, Infrastructure architecture design, SLA Management, KPIs Management, Kubernetes based deployments, CI/CD and worked for development, operations, and pre-sales teams in the ITC industry. On the personal front, I am normally a person who can be approached easily, very open in discussions, and always helping others to grow.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
9
9
Certifications

Work History

Regional Manager

01.2020 - Current
  • Delivered, E- Topup, E-Voucher, Money Remittance systems for Seamless Distribution Solutions in Middle East & African Region. This includes designing network and system layout, configuring network and systems components for necessary reachability, and performance optimization for application deployments
  • Managed SLAs and operations account for customers in region
  • Implemented KPI-based process for managing operations team and improvement of team
  • Implementation of CI/CD process for quick delivery of system towards customers

Lead System Engineer

Seamless Payments AB
Lahore
01.2016 - 01.2020

System Engineer

Lahore
06.2014 - 01.2016
  • Responsible for Design, Delivery, Support of Seamless Distribution Solutions (E-Topup, E-Voucher, Money Remittance etc) in Middle East & Africa Region
  • Tested and deployed applications on-site
  • Provided on-site and remote support to customer in Middle East and Africa
  • Region
  • Resolved customer tickets and CR’s and liaising with QA and PD for resolution of tickets and inclusion of features
  • Tools :: Apache, Tomcat, MySQL, Postfix, Kannel, Bash Scripting, Jira,
  • Bugzilla, OTRS, SVN, Git SoapUI, HaProxy, Stunnel, Zookeeper, Nagios,
  • Munin, Ganglia Page 2 of 4
  • Information Systems Associates FZE
  • Consulatant

Senior Manager

Shaheen Air International
11.2011 - 12.2013
  • Karachi
  • Major Applications running in Shaheen Air International are developed in PHP and operating system used at server side is Centos
  • Being Senior Manager IT my major tasks were to
  • Look after the in-house development being conducted at SAI
  • Main application that is being used here is E-ticket and is developed in-house
  • I was appointed to enhance the current running e-ticketing system
  • We improved the performance and removed many on-going errors from system as well as new features were added
  • Manage all server or operating system’s related issues
  • ITD commenced
  • Disaster Recovery project for SAI
  • We added new servers in SAI network to improve the performance of application
  • Look after the network of SAI
  • Under my supervision ITD started a project of connecting all remote sites of SAI to Head Office of Shaheen Air International and completed the project
  • We deployed hardware firewalls and improved the network of SAI by removing old unmanaged switches and by replacing them with new managed switches to get full control of network
  • To manage desktop support for end users
  • Being senior manager IT I was also responsible for providing best internet and desktop support service to employees of SAI
  • We worked on software project to strengthen the inventory system of SAI, desktop support was provided at each location of Shaheen Air by a staff of ITD
  • Major Projects
  • DR site
  • VPN connectivity between offices
  • Employee Web portal Page 3 of 4
  • Implementation of computerized slip allowance system for Cockpit and Cabin crew
  • Implementation of Network domain using windows active directory domain.

System Engineer

Warid Telecom
Lahore
04.2011 - 10.2011
  • Managing Solaris based Data centre servers for IT department
  • Taking care of file systems on different servers
  • Providing services like restarting domains, mediated files to different teams in
  • IT department.

Software Engineer

Amigo Software Limited
Lahore
01.2010 - 03.2011
  • Amigo Software has been set up in the UK exclusively for the Alcatel-Lucent channel in UK, Europe and around the world
  • They work in entire CTI and
  • VOIP area and make applications compatible for both OXO and OXE
  • OXO and OXE are PBX’s of Alcatel
  • I worked as a Software Engineer in this company
  • My major task was development in .NET framework in C#
  • I have
  • Developed desktop applications based on client-server model in .Net framework in C#
  • Configured Alcatel PBX OXE for use in different software products like call recorder
  • Worked with TAPI layer, know how of CSTA
  • Using a third party driver application for Alcatel OXE developed a software to perform different call operations on Ip phones of Alcatel.

Education

BS(TE) - Engineering

National University of Computer And Emerging Sciences
Lahore, Pakistan
01.2004 - 01.2008

Skills

Top Skillsundefined

Certification

ITIL Foundation

Timeline

Regional Manager

01.2020 - Current

Lead System Engineer

Seamless Payments AB
01.2016 - 01.2020

System Engineer

06.2014 - 01.2016

Senior Manager

Shaheen Air International
11.2011 - 12.2013

System Engineer

Warid Telecom
04.2011 - 10.2011

Software Engineer

Amigo Software Limited
01.2010 - 03.2011

BS(TE) - Engineering

National University of Computer And Emerging Sciences
01.2004 - 01.2008
Shahrukh MushtaqRegional Manager Operations