Shahrukh Musthaq
Dubai,UAE
Summary
Accomplished professional with expertise in platforms such as Kubernetes, ArgoCD, and AWS, complemented by a strong foundation in databases like MariaDB and MySQL. Proficient in monitoring tools including Prometheus and Grafana, with a solid command of languages such as Bash and C#. Demonstrates leadership in service delivery and project management, excelling in negotiation and customer management. Adept at utilising Agile methodologies and DevOps practices to drive successful outcomes. Committed to leveraging technical skills and analytical thinking to enhance organisational efficiency and achieve strategic goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Vice President – Delivery & Operations
Seamless Distribution Systems
Dubai, UAE
2023.09 - Current
- Set strategic direction and provide executive leadership for global solution delivery across multiple international markets.
- Automated operational reporting using Python and Tableau, improving visibility and enabling data-driven decision-making for sales and leadership teams.
- Optimize delivery frameworks to enhance scalability, operational efficiency, and customer satisfaction.
- Oversee budgeting, forecasting, and financial governance to ensure alignment with revenue and profitability goals.
- Collaborate with global engineering, sales, and product teams to ensure cohesive delivery strategies.
- Define and monitor global KPIs and SLAs to maintain consistent, high-quality delivery standards.
- Led cross-functional teams to enhance operational efficiency and improve service delivery.
- Developed and implemented strategic initiatives to optimise resource allocation and drive process improvements.
- Fostered strong relationships with key stakeholders to ensure alignment on project goals and operational standards.
Regional Manager – Customer Operations
Seamless Distribution Systems
Dubai, UAE
2020.01 - 2023.08
- Led implementation of E-Top-up, E-Voucher, and Money Remittance systems across Middle East and Africa.
- Managed SLAs for 18 major customers, supporting 200M+ subscribers and peak traffic of 500 TPS.
- Acted as escalation point for L1–L3 support, ensuring rapid incident resolution and root-cause analysis.
- Collaborated with NOC to enhance monitoring, incident workflows, and operational procedures.
- Introduced KPI-driven performance management, improving team productivity and accountability.
- Led and mentored high-performing system engineering team working across multiple regions.
Team Lead – Customer Operations
Seamless Distribution System
Lahore, Pakistan
2016.01 - 2020.01
- Delivered and supported SDS solutions (E-Topup, E-Voucher, Remittance) across MEA and Pakistan.
- Handled SIT, UAT, and performance testing as part of delivery lifecycle.
- Designed large-scale infrastructure and automated deployment processes.
- Participated in establishing company’s Network Operations Center (NOC).
- Managed daily operations of customer service team to ensure high-quality support delivery.
- Coordinated training sessions for new team members to enhance their skills and knowledge.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Facilitated regular team meetings to discuss challenges and share best practices.
Senior Manager IT
Shaheen Air International
Karachi, Pakistan
2011.11 - 2013.06
- Managed cross-functional IT department of 30+ engineers, developers, and support staff.
- Ensured 99.99% uptime for applications used by 10,000+ daily agents and 100,000+ monthly web customers.
- Implemented SVN for code management and improved development governance.
- Executed Disaster Recovery planning and implemented VPN connectivity across global airline offices.
- Rolled out Active Directory and IT asset management system to improve security and efficiency.
System Engineer
Warid Telecom
Lahore, Pakistan
2011.04 - 2011.10
- Performed performance monitoring and system administration on Unix/Linux servers.
- Installed OS, applications, and utilities in production environments.
- Conducted day-to-day system checks, including file system, users, memory, and process monitoring.
- Enhanced operational scripts and supported production systems on Solaris/Linux.
Software Engineer
Amigo Soft
Lahore, Pakistan
2010.01 - 2011.03
- Developed .NET-based desktop applications using C#.
- Built software for call operations on Alcatel IP phones using third-party drivers.
- Developed call recorder applications using SNMP and configured Alcatel PBX OXE systems.
Education
Bachelor of Engineering - Telecom Engineering
FAST - NU
Lahore/Pakistan 2004.08 - 2008.12
Skills
TECHNICAL SKILLS SOFT SKILLS
Platforms: Kubernetes, ArgoCD, Linux, Docker, AWS, GCP
Databases: MariaDB, MySQL, Elasticsearch
Monitoring: Prometheus, Grafana, Nagios, Munin, ELK Stack
Languages: Bash, C#, PHP, SQL, HTML
Tools: ITIL, Agile, DevOps, CI/CD, Git, Jira, Confluence, Active Directory, VPN
Leadership Service Delivery Negotiation Customer Management Scope Analysis
Project & Program Management Problem Solving Analytical Thinking Team Building
Timeline
Vice President – Delivery & Operations
Seamless Distribution Systems
2023.09 - Current
Regional Manager – Customer Operations
Seamless Distribution Systems
2020.01 - 2023.08
Team Lead – Customer Operations
Seamless Distribution System
2016.01 - 2020.01
Senior Manager IT
Shaheen Air International
2011.11 - 2013.06
System Engineer
Warid Telecom
2011.04 - 2011.10
Software Engineer
Amigo Soft
2010.01 - 2011.03
Bachelor of Engineering - Telecom Engineering
FAST - NU
2004.08 - 2008.12