Shahul Hameed Bathusha
Abu Dhabi
Summary
Looking for challenging Electronics and Communication Engineer career which demands the best of my professional ability in terms of technical and analytical skill and help me in broadening and enhancing my current skill and knowledge
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field engineer
Etisalat By e&
Abu Dhabi
05.2014 - Current
- Installing, configuring and supporting network equipment including routers, switches, Access point Router,WLC,Router,IPTV,Telepone,CCTV and PABX devices.
- Provide exceptional customer service to end users.
- Handling the customers to identify their issue and resolving on time serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Provided complete technical support to issues by troubleshooting the firewall traffic, perform tracer outs and Packet capture to identify and resolve the web traffic issue.
- installing and maintaining of network components GPON network Zone ,Nokia ,Huawei ,Alcatel devices.
- Deployment, monitoring, maintenance, upgrade, and support all devices, including Servers, Routers, Switches, Firewalls, PCs, Operating Systems, software applications.
- Working in GPON technologies and handling business customer ISP issues
- Investigating faults in the network troubleshooting, problem solving, network activation, network design, vendor management
- Updating network equipment to the latest firmware release
Service Support Engineer
OM Vaishnavi Telecomp Solution Pvt Ltd.
01.2012 - 10.2013
- Telecommunications to install, monitor, maintain and troubleshoot Electronic Communications systems
- Excellent understanding of Headset Phone configuration & Crimping
- Testing theoretical designs with specification
- Writing technical reports and troubleshooting to find root cause of defect in Telephone and Headset
- Systematically improving the detailed design of a piece of electronic equipment
- Analyzing designs with Senior Engineer and providing necessary changes
- Analyzing the feedback from customer
- Evaluating test report and rectify technical errors
- Responsible for any Emergency breakdown in troubleshooting of electronics
- Creating user-friendly interfaces to ensuring safety regulations are met
- Keeping up to date with developments in technologies and regulations
- Comprehensive problem solving abilities and willingness to learn new things
- Self-motivated, Resourceful, willing to accept responsibilities, hardworking and keen desire to learn.
Education
Bachelor of Engineer - Electronic & Communications
National College of Engineering
Tamil Nadu06.2011
Skills
- Windows XP
- Windows 7
- MS Office (Word, Excel, PowerPoint)
- Circuit Designing with Linear IC
- Computer Hardware
Languages
Tamil
Native
English
Upper intermediate
B2
Malayalam
Intermediate
B1
Arabic
Elementary
A2
Certification
- Cisco Certified Entry Networking Technician
Declaration
I hereby declare that all the information given above is true and correct to the best of my knowledge and belief.
Timeline
Field engineer
Etisalat By e&
05.2014 - Current
Service Support Engineer
OM Vaishnavi Telecomp Solution Pvt Ltd.
01.2012 - 10.2013
Bachelor of Engineer - Electronic & Communications
National College of Engineering