Trading
Shahur Shaikh
Mechandiser
Dubai
Summary
Versatile team member offering over 7 years of experience handling tasks smoothly and efficiently.
Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Results-driven professional focused on delivering exceptional support for customer needs.
Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Transmed / Merchandiser
Transmed
Dubai
08.2019 - Current
- Collaborating with suppliers, manufacturers, and retailers to ensure proper execution of merchandising plans
- Planning and developing merchandising strategies
- Ensuring retailer compliance with merchandising strategies
- Creating and organizing promotions and advertising campaigns
- Stocking shelves, arranging and maintaining product displays, pricing products, and monitoring the store inventory.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Sales Executive
Shoe Mart
Dubai
03.2015 - 05.2019
- Builds business by identifying and selling prospects; maintaining relationships with clients
- Welcoming customers with greetings and understanding their needs
- Assisting the customers to choose the shoes they would like to buy
- Upselling the accessories with the core product to meet the sales target
- Maintaining the VM standards of the store
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities and service improvements.
Technical Support Representative
Stream Global Services
Mumbai
03.2013 - 10.2014
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Submitted service tickets for equipment maintenance requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Documented support interactions for future reference.
Education
Bachelor of Commerce - Commerce
Raval College
India 04.2012 - 02.2015
No Degree - Commerce
Raval College
India 04.2001 -
Skills
Time Managementundefined
Accomplishments
- Led merchandising and inventory management at 5 retail stores.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product.
- Supervised team of 3 staff members.
Interests
Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Transmed / Merchandiser
Transmed
08.2019 - Current
Sales Executive
Shoe Mart
03.2015 - 05.2019
Technical Support Representative
Stream Global Services
03.2013 - 10.2014
Bachelor of Commerce - Commerce
Raval College
04.2012 - 02.2015
No Degree - Commerce
Raval College
04.2001 -
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