Summary
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic

Shahzad Mushtaq

Dubai

Summary

Skilled Desktop Support & Network Engineer with more than 10 years of experience in providing comprehensive technical support to end users in financial, customer service, and professional recruitment industries. Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions. Seeking to utilize expertise in information technology and desktop support to take next career step with a highly respected financial firm.

Work History

CCTV & NETWORKING TECHNICIAN

Usman Computers
  • Improved client security by installing and maintaining CCTV systems in residential and commercial properties
  • Collaborated with clients to design customized CCTV solutions tailored to their specific needs and preferences
  • Completed comprehensive site assessments to determine optimal camera placement for maximum coverage and effectiveness
  • Developed a strong reputation for reliability and professionalism by consistently arriving at job sites on time, well-prepared, and ready to complete the tasks at hand
  • Responded to maintenance calls and troubleshot devices
  • Maintained thorough understanding of local area and wide area networking and components
  • Installed firewalls and VPNs to increase and manage client network security.

Network/Hardware Manager

Usman Computers
  • Improved hardware performance by implementing advanced diagnostics and troubleshooting techniques
  • Streamlined inventory management for increased efficiency in tracking and maintaining hardware resources
  • Developed comprehensive maintenance schedules to ensure optimal hardware functionality and prevent downtime
  • Collaborated with cross-functional teams to integrate hardware solutions into existing systems, resulting in seamless operations
  • Outlined design requirements, BOMs, functional specifications and reports to document development processes
  • Organized training workshops for colleagues on new equipment installations or software updates so employees were familiar with all upgrades made within their workstations.

Network Engineer Administrator

Kashmir Institute of Management
  • Enhanced network performance by implementing optimization strategies and monitoring system usage
  • Reduced downtime by proactively identifying and resolving potential network issues before they escalated
  • Streamlined communication processes with the establishment of efficient network protocols and procedures
  • Increased data security, implementing robust firewall configurations and access control measures
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications
  • Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.

Education

One Year Computer Hardware & Networking Diploma -

Pentium Institute
Pakistan Muzaffarbad AJK

Higher Secondary School Certificate (HSSC) -

Board of Intermediate And Secondary Education
Pakistan Muzaffarabad AJK

Skills

  • Network Hardware and Software Maintenance
  • Hardware and Software Installation
  • IT Support
  • Load Balancing
  • Network Security
  • Network Troubleshooting
  • Wireless Networking
  • Windows XP, Linux, and GHOST imaging
  • HTTP, SMTP, SNMP, DNS, DHCP, and Exchange; TCP/IP
  • Troubleshooting and Diagnostics
  • Technical Support
  • System Configuration
  • Repair
  • Troubleshooting Technical Issues

Languages

English
Urdu
Hindi

Personal Information

  • Title: Desktop Support & Network Engineer
  • Date of Birth: 11/02/1983
  • Gender: Male
  • Nationality: Pakistani
  • Marital Status: Married

References

CEO Usman Computers, +92 (315) 156-6646

Timeline

CCTV & NETWORKING TECHNICIAN

Usman Computers

Network/Hardware Manager

Usman Computers

Network Engineer Administrator

Kashmir Institute of Management

One Year Computer Hardware & Networking Diploma -

Pentium Institute

Higher Secondary School Certificate (HSSC) -

Board of Intermediate And Secondary Education

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Shahzad Mushtaq