Shahzaib Sarwar
IT Professional
Leiria, Portugal
Summary
Dynamic IT and Operations Manager with a proven track record at Blacto Unipessoal LDA, enhancing IT infrastructure and reducing downtime by 30%. Adept in providing expert IT support and troubleshooting, achieving a remarkable 95% resolution rate within SLA. Skilled in fostering productivity and implementing strategic IT solutions to streamline business processes.
Overview
9
9
years of professional experience
21
21
years of post-secondary education
4
4
Certifications
7
7
Languages
Work History
IT and Operations Manager
Blacto Unipessoal LDA
Leiria
08.2023 - Current
- Oversee IT operations, including system maintenance, network security, and troubleshooting technical issues.
- Manage and optimize Blacto’s IT infrastructure, ensuring seamless operations and minimal downtime.
- Act as Floor Manager, overseeing both IT operations and production floor activities, ensuring the availability of raw materials, managing staff, maintaining workflow efficiency.
- Implement IT solutions to enhance productivity and streamline business processes.
- Provide technical support to employees, resolving hardware and software issues to maintain operational continuity.
- Conduct routine system backups and data security measures to safeguard company information.
- Collaborate with different departments to improve IT-related functions and ensure business efficiency.
IT Manager
Real Smart Limousine
Dubai
02.2018 - 06.2023
- Managed and secured company IT infrastructure, ensuring all systems and servers remained updated, reducing downtime by 30%.
- Provided IT support to over 100 employees, troubleshooting hardware, software, and network issues, achieving a 95% resolution rate within SLA.
- Maintained IT logs, documenting issues and resolutions to enhance future problem-solving efficiency.
- Performed remote troubleshooting and assistance for users via secure remote access, improving resolution time by 40%.
- Oversaw installation, maintenance, and repair of hardware, software, and peripheral devices, ensuring seamless business operations.
- Regularly backed up company servers and computers, securing data integrity and minimizing risk of data loss.
- Supported and optimized the company’s mobile application, ensuring a smooth user experience with minimal disruptions.
IT Assistant
Global Sales & Marketing LTD
Faisalabad
02.2016 - 12.2017
- Administered and maintained company servers, optimizing performance and reducing system downtime by 25%.
- Provided technical support to office staff, resolving 90% of IT issues on first contact.
- Configured and troubleshot the company’s VoIP calling software, “EYE BEAM,” improving call quality and connectivity.
- Monitored and maintained network infrastructure, ensuring 99% uptime.
- Performed regular system backups to safeguard critical company data, improving data recovery efficiency.
Education
Bachelor of Science in Computer Science - Computer Science
Virtual University
Pakistan 04.2001 - 06.2022
Skills
- Remote Desktop Support
- Technical Support
- IT Systems Optimization
- Network Management
- Virtualization
- Application installations
- IT documentation
- Application support
- System upgrades
- IT diagnostics
- LAN/WAN
- Hardware troubleshooting
Certification
Google AI Essentials
Languages
1,A1,4,B2,6,C2
Timeline
Google AI Essentials
06-2024
IT and Operations Manager
Blacto Unipessoal LDA
08.2023 - Current
Technical Support Fundamentals
08-2023
Excel Skills for Business: Essentials
01-2023
Get Connected by CISCO
04-2022
IT Manager
Real Smart Limousine
02.2018 - 06.2023
IT Assistant
Global Sales & Marketing LTD
02.2016 - 12.2017
Bachelor of Science in Computer Science - Computer Science
Virtual University
04.2001 - 06.2022
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