Shahzeb Ameer Zada
Manager
Dubai,DU
Summary
Professional with deep expertise in car rental operations, focused on delivering top-tier customer satisfaction and operational efficiency. Skilled in inventory management, sales strategies, and team leadership, consistently driving performance improvements and adapting to evolving business conditions. Strong collaborator, known for fostering cohesive team environment and consistently achieving targets.
Overview
5
5
years of professional experience
Work History
Manager
Sportiva Luxury Car Rental LLC
Remote
04.2025 - 01.2026
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Manager
Apex Car Rentals
Remote
09.2023 - 07.2025
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with local businesses, promoting partnerships and referrals.
- Reviewed reservation data regularly to forecast demand accurately and make informed decisions about fleet allocation adjustments accordingly.
- Oversaw daily operations, maintaining a focus on safety and compliance with industry regulations.
Assistant Manager
Sandstorm Luxury Rental
Dubai
10.2020 - 09.2022
- Conducted thorough analyses of competitor pricing strategies to remain competitive within the market while maximizing profit margins.
- Developed and maintained strong relationships with key clients to ensure repeat business and referrals.
- Managed accounts to retain existing relationships and grow share of business.
Skills
Operations management
Policy implementation
Contract management
Business development
Customer relationship management (CRM)
Timeline
Manager
Sportiva Luxury Car Rental LLC
04.2025 - 01.2026
Manager
Apex Car Rentals
09.2023 - 07.2025
Assistant Manager
Sandstorm Luxury Rental
10.2020 - 09.2022