Shahzeb Tariq
Musaffah
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
13
13
years of professional experience
Work History
Camp Boss
National Corporation for Tourism and Hotels-UAE
2023.01 - Current
- Regulations, ensure defects and breakdowns are reported correctly and assist the Area Manager with statutory risk assessments and COSHH related to catering functions.
- Implemented evaluation processes for staff members to identify strengths, opportunities for growth, and areas requiring additional training or support.
- Streamlined camp operations for increased efficiency through effective delegation and task management.
- Improved staff retention with comprehensive training, team-building exercises, and ongoing support.
- Ensured a safe and positive environment by enforcing strict adherence to safety guidelines and protocols.
- Managed daily camp schedules to ensure optimal use of resources while meeting program objectives.
- Ensured compliance with local regulations through diligent record-keeping, inspections, and reporting.
- Resolved conflicts between campers in a timely manner by mediating discussions and finding mutually agreeable solutions.
- Maintained a clean, well-organized facility by overseeing maintenance tasks and scheduling routine cleaning services.
- Monitored food service operations to maintain high standards of hygiene, nutrition value, taste preferences considering dietary restrictions and allergies.
Waiter
National Corporation for Tourism and Hotels-UAE
2020.10 - 2022.12
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Office Assistant
Al-Maqta Recruitment Services-UAE
2018.07 - 2020.09
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Prepare and serve hot and cold beverages to office staff and guests.
- Streamlined communication between departments for better collaboration and increased productivity.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Floor Supervisor
Banera Rooftop Restaurant-PAK
2017.03 - 2018.07
- Assisting Guests with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner
- Effectively keeps the flow of the restaurant moving smoothly by maintaining clear communication and teamwork.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
Waiter
Banera Rooftop Restaurant-PAK
2016.05 - 2016.08
- Greeting and serving Guests, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Cashier-Crew Member
KFC Pakistan
2015.08 - 2016.04
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Receptionist
City Hospital Dina-Pakistan
2011.02 - 2013.03
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Education
High School Diploma -
Board of Intermediat & Secondary School Education
Rawalpindi, Pakistan08.2009
Skills
- Health and safety
- Sanitation Standards
- Menu Planning
- Facility Maintenance
- Data Entry
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Time management abilities
- Camp Operations
- Friendly, Positive Attitude
- Computer Proficiency
- Food handling
- Surface cleaning
- Customer Service
Certification
- Essential Food Safety Training Certificate
Abu Dhabi Agriculture & Food Safety Authority
November 2023
- HACCP Level III (RQF)
Highfield International Qualifications
May 2023
- Basic Fire Fighting & H2s Training
NCT&H Abu Dhabi, UAE
December 2021
- Certificate In Computer Applications
Punjab Board Of Technical education Lahore
November 2016
Languages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Hobbies and Interests
- Cooking
- Travelling
- Badminton
References
K.Durga Yogesh
Location Manager,
National Corporation for Tourism and Hotels-UAE,
Ncth.ad31@gmail.com, +97150-5955007
Timeline
Camp Boss
National Corporation for Tourism and Hotels-UAE
2023.01 - Current
Waiter
National Corporation for Tourism and Hotels-UAE
2020.10 - 2022.12
Office Assistant
Al-Maqta Recruitment Services-UAE
2018.07 - 2020.09
Floor Supervisor
Banera Rooftop Restaurant-PAK
2017.03 - 2018.07
Waiter
Banera Rooftop Restaurant-PAK
2016.05 - 2016.08
Cashier-Crew Member
KFC Pakistan
2015.08 - 2016.04
Receptionist
City Hospital Dina-Pakistan
2011.02 - 2013.03
High School Diploma -
Board of Intermediat & Secondary School Education
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