SHAIBA SAMI
Howrah
Summary
As a driven and resultsfocused professional, I am eager to contribute my expertise to a respected organization. With a strong commitment to achieving excellence, I seek a challenging role that allows me to leverage my skills and experience while collaborating with a dynamic team. I am enthusiastic about the opportunity to make a meaningful impact and grow within a leading company.
Overview
9
9
years of professional experience
Work History
SENIOR COMPLIANCE ASSOCIATE
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Bangalore
10.2021 - Current
- Compliance and Operations professional with three years of experience in executing tasks and implementing projects for continuous process improvement
- Performed various Business Operations and Compliance tasks in diverse marketplaces
- Managed and addressed complicated customer complaints and issues, delivering fast and satisfying resolutions that aligned with Amazon's customer-centric approach
- Analyzed data, worked with internal teams, and identified systematic issues to determine the fundamental reasons of escalated complaints
- Worked with cross-functional teams from customer service, logistics, and quality control to develop solutions that addressed customer problems and improved operations
- Detailed records of complaints, investigations, and decisions were kept, which helped with trend analysis and process improvement insights
- Collaborated with cross-functional teams including customer service, logistics, and quality control to implement solutions that addressed customer concerns and improved processes
- Documented detailed records of complaints, investigations, and resolutions, contributing to trend analysis and insights for process enhancement
- Mentored junior associates, sharing expertise and best practices to assist in handling escalated complaints more effectively
- Utilized data analytics to identify trends, patterns, and opportunities for proactive issue resolution and continuous improvement
- Adhered to Amazon's policies and guidelines to ensure all actions and resolutions upheld the company's standards of quality and service
SECRETARIAL OFFICER
TAX SALAH PVT LTD
Kolkata
02.2019 - 09.2021
- Administration & Management work of the firm
- Directly supervise and coordinate activities of staff in department
- Provide training to the new staff
- Incorporation of company, Limited Liability Partnership(LLP), One person company (OPC)
- Drafting of resolution, Notice, Board Minutes, Annual General Meeting Minutes, Extra-ordinary General Meeting Minutes
- Share transfer
- Increases in Authorised Capital
- Appointment and Removal of Director
- Annual compliance of Private company
- Creation and Satisfaction of charge
- Change of Registered Office of Company and LLP
- Conducting search of the record of the company on line search on the MCA portal
- Assisting in preparation of Due Diligence Report
- Preparation and Filing of various e-form, annual return and other related document
- Preparation of Agenda, Notices and Minutes of the processing for General Meeting & Board Meeting of the company
- Preparation of document for change in registered office from state to state
- Ability to perform the Administrative Task
- Obtaining Director Identification Number (DIN) for Directors
- Preparation of DIN1, DIN2, DIN3 documentation in respect to DSCs
- Filling & Filing of Digital Form On MCA portal: Annual Filling - Form AOC 4, MGT-7 with necessary document
- Maintaining public relations with clients
- Handling Portfolio of Clients
- Drafting replies to ROC departments
INTERNSHIP
TAUSIF & ASSOCIATES
Kolkata
12.2017 - 10.2018
- Incorporation of company, Limited Liability Partnership (LLP), One person company (OPC), Drafting of resolution, Notice, Board Minutes, Annual General Meeting Minutes, Extra-ordinary General Meeting Minutes, Appointment and Removal of Director, Annual compliance of Private company, Creation and Satisfaction of charge, Change of Registered Office of Company and LLP, Obtaining Director Identification Number (DIN) for Directors, Preparation of DIN1, DIN2, DIN3 documentation in respect to DSCs, Filling & Filing of Digital Form On MCA portal: Annual Filling - Form AOC 4, MGT-7 with necessary document
ASSOCIATE
PWC SDC
Kolkata
10.2015 - 11.2017
- Consult with clients to determine financial needs and goal and develop growth plan
- Examine financial statement to ensure accuracy and compliance with standard applicable & regulation
- Inspect account books, statement, ledger and accounting system for efficiency
- Assess financial operation
- Checking of financial statement for internal consistency, footing & validation of PY(S)
- Checking email as well as voice mail and ensuring a timely response to all enquiries
- Scrutiny and Analysis of Data entry of Financial Statement from other report
- Testing of detail and verification
- Analysis of all financial report with their supporting
- Exposure to extensive use of IT enable work environment
- Ensuring confidential document are not left lying around and instead are properly filed away
- Preparing power point presentation as per the requirement
Education
MBA - DATA SCIENCE
JAIN UNIVERSITY
BANGALORE01.2024
Company Secretary (Executive) -
ICSI
KOLKATA01.2015
Bachelor of Commerce -
CALCUTTA UNIVERSITY
KOLKATA01.2013
Skills
- SQL
- EXCEL
- REPORT GENERATION
- DATA MANAGEMENT
- Microsoft Office
- Regulatory Compliance
- Stakeholder Management
- Quality Auditing
- Team Work
- Problem Solving
- Communication
- DATA ANALYSIS
- DATA VISUALISATION
- PYTHON
- TABLEAU
- Pandas
- Numpy
Languages
English
Personal Information
- Date of Birth: 05/03/89
- Nationality: Indian
Timeline
SENIOR COMPLIANCE ASSOCIATE
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
10.2021 - Current
SECRETARIAL OFFICER
TAX SALAH PVT LTD
02.2019 - 09.2021
INTERNSHIP
TAUSIF & ASSOCIATES
12.2017 - 10.2018
ASSOCIATE
PWC SDC
10.2015 - 11.2017
MBA - DATA SCIENCE
JAIN UNIVERSITY
Company Secretary (Executive) -
ICSI
Bachelor of Commerce -
CALCUTTA UNIVERSITY
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